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Topic: Can't print shipping label?

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Subject: Can't print shipping label?
Date Posted: 4/4/2017 5:46 PM ET
Member Since: 10/30/2013
Posts: 9
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I am trying to print (and purchase) a PBS shipping label to send out a book today.  I have tried several times and it is just stuck on processing.  Also, my account page, a bunch of things are struck through (Account, Lists, etc).  The contact PBS button is also missing from the bottom of the page, so I can not get hold of PBS. Anyone else having these problems?

Date Posted: 4/4/2017 6:41 PM ET
Member Since: 9/18/2008
Posts: 393
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Me too!

Date Posted: 4/4/2017 7:23 PM ET
Member Since: 8/19/2007
Posts: 4,411
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I just printed a label and didn't have any problems. Pat

Date Posted: 4/5/2017 2:12 PM ET
Member Since: 1/17/2009
Posts: 10,178
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Close the PBS page in your browser, clear out the browser history and reopen the page.

Sometimes PBS just loads into the browser wrong, and that's what you are seeing. That would also be the same cause of your printing problems, as some of the processing of the page into pdf happens in the browser.

If clearing your browser cache and reopening doesn't fix the issue, then try a different browser.

I've had this happen several times (at random, occasionally) and it's just a browser issue.