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Topic: Printable postage issue?

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Subject: Printable postage issue?
Date Posted: 2/7/2015 7:36 AM ET
Member Since: 1/3/2007
Posts: 108
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Hi guys, I'm having trouble using printable postage this morning. I get the error: FPDF error: Missing or incorrect image file: blah blah blah. When I try to open it the other way (in the browser) I get a blank image.

I went through the help docs about configuring my browser, no luck. Is anyone else having this problem - is it a system issue? This is a first for me.

Thanks,

Bev

Date Posted: 2/7/2015 7:49 AM ET
Member Since: 7/25/2006
Posts: 4
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I'm having the same problem. I tried two different browsers, in case it was a Firefox issue, but got the same error in Chrome.

Date Posted: 2/7/2015 8:25 AM ET
Member Since: 2/11/2008
Posts: 8,892
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Me, too!  Both here and swapadvd.  It took the payment but won't print the labels. No TGs online, so I hope they get the message in time to fix this fast enough to catch the morning mail since I marked it as mail on Saturday. My postmaster will only accept them on the date printed.



Last Edited on: 2/7/15 8:26 AM ET - Total times edited: 1
Date Posted: 2/7/2015 8:35 AM ET
Member Since: 2/11/2008
Posts: 8,892
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What is the point of the Cannot get the wrapper to print? link on the My Account page? It takes me to the same place as the Reprint Wrapper button just above it. It doesn't provide any new information.

Date Posted: 2/7/2015 9:06 AM ET
Member Since: 10/5/2005
Posts: 465
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I'm having problems just trying to get the address. It pulls up an empty pdf file with no address.

 

Date Posted: 2/7/2015 9:26 AM ET
Member Since: 2/26/2006
Posts: 34,942
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I've sent in Feedback to the Admin. Team, letting them know of the printing issue with postage.

Date Posted: 2/7/2015 9:38 AM ET
Member Since: 3/30/2007
Posts: 9,723
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Great minds Hunter...I did too. 

Thanks for you patience members...I can't print either!

Date Posted: 2/7/2015 10:32 AM ET
Member Since: 2/26/2006
Posts: 34,942
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PBS is having server issues.  We've been told to ask our members to wait an hour or so, try again and let us know if they are still having issues.

Date Posted: 2/7/2015 10:40 AM ET
Member Since: 4/6/2007
Posts: 1,403
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Last Edited on: 7/26/15 9:29 AM ET - Total times edited: 1
Date Posted: 2/7/2015 1:42 PM ET
Member Since: 10/5/2005
Posts: 465
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I believe it is fixed since I was able to print mine off.

Date Posted: 2/8/2015 9:10 AM ET
Member Since: 2/26/2006
Posts: 34,942
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If anyone is still not able to print their postage from yesterday, contact the Admin. Team by clicking on the "Contact Us" button located at the bottom of any page.  They will issue a refund and then you'll be able to print the postage again.