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Topic: printable postage mistake -- help!

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Subject: printable postage mistake -- help!
Date Posted: 8/27/2009 1:00 PM ET
Member Since: 9/24/2008
Posts: 1
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For some reason the printable postage thought a book I was mailing was 24 lbs (instead of 9 oz) and charged me $11.  I didn't notice it until after I clicked "print."  Is there anyway to correct the error?

Julie

Date Posted: 8/27/2009 1:29 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Sorry, you are out of luck.  :(  This is from the help center:

 

What if I make a mistake (like I entered the wrong weight or didn't correct the estimated weight) and the wrong postage prints out?

  • When you click Print Wrapper Now, you will see the weight of the package and the postage that is about to print out.  PLEASE PAY ATTENTION TO THIS, and ONLY click to print if the information is correct.
  • If it is not correct, you should cancel and go back and adjust the weight to be correct, then print again.
  • Once a wrapper has been printed with postage, you can't "go back" and change the postage amount, and the PBS money can't be refunded.
Date Posted: 8/27/2009 1:45 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Make sure to go into the book details and edit the weight and/or pg # so that the system gets it right next time. Ouch.

Date Posted: 8/27/2009 2:17 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You really need to pay attention when using the PBS postage.

You could try taking it to the post office and maybe you'll get lucky and they'll give you the difference. That money doesn't go to PBS it goes to the post office-or actually it goes to Endicia which provides the postage.

Geri (geejay) -
Date Posted: 8/27/2009 2:46 PM ET
Member Since: 9/2/2008
Posts: 9,088
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I'd try contacting The Team.  As Lisa siad normally you're out of luck.  But, I say it never hurts to ask. 

Date Posted: 8/27/2009 2:46 PM ET
Member Since: 5/14/2009
Posts: 6,852
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ouch everyone is correct - is there anything you want to send with that weight to anyone?   I would put a label over the address and use it - I can't see why you can't as long as you cover up the DC barcode as well.  Sorry - Ouch again.  I agree with Melanie - I would definately go and change edit the book details and change the book page count and weight - so it doesn't happen again!

Date Posted: 8/27/2009 3:22 PM ET
Member Since: 8/16/2007
Posts: 15,185
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I would put a label over the address and use it - I can't see why you can't as long as you cover up the DC barcode as well.  Postage paid labels are required to be mailed whole; you cannot cut them up (by that I mean separating the postage from the address and/or DC). A postal employee shouldn't accept a cut up label, you could try blue-boxing something with the postage cut out, but it might arrive somewhere with postage due.

Date Posted: 8/27/2009 4:53 PM ET
Member Since: 5/12/2009
Posts: 27
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I find it strange that you can't cancel postage here, because other places where you can buy postage online (in particular PayPal) do allow you to cancel postage after you've bought it. I don't know why PBS can't offer that as well, maybe there's a good reason.

Date Posted: 8/27/2009 4:58 PM ET
Member Since: 8/16/2007
Posts: 15,185
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maybe there's a good reason - Crooks. Too much of a temptation to print, cancel, and use anyway.  I've never tried to cancel PayPal, but I am surprised they let you, crooks love PayPal. Or as my latest spam read Pai Payl..

Date Posted: 8/27/2009 5:22 PM ET
Member Since: 2/19/2009
Posts: 692
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maybe there's a good reason - Crooks. Too much of a temptation to print, cancel, and use anyway.  I've never tried to cancel PayPal, but I am surprised they let you, crooks love PayPal. Or as my latest spam read Pai Payl..

That is why PayPal requires DC purchased with online postage. That way it is tracked. You will get charged if you try to use a canceled label.

Date Posted: 8/27/2009 6:41 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I wouldn't cut up the label -but place a white label over the printed address label it wouldn't be an issue - this was discussed in another topic and this  was suggested.  However it also said that you would need to cover the DC and the PBS ID number.  I would ask in the Postal Forum and ask if this is possible.

Date Posted: 8/27/2009 7:51 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think PBS had to get approval for the how the labels are set up-so that's why you can't cut them up. 

The DC and barcodes have the address coded into them. 

Date Posted: 8/27/2009 7:52 PM ET
Member Since: 8/16/2007
Posts: 15,185
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That's kind of included what I meant by "whole". I can't find that section on the endicia site anymore, but that's where I read that the postage cannot be used for another package. The jist of it was that postage indicium has delivery information included in it. If the label has been altered (either by changing the address or by cutting it out and putting it with a separate address label) or if the DC (which is required with all online printed postage) is removed/covered the USPS system is more likely to check the details in the indicium because it will look more suspicious. If they check the indicium and see it does not match the address on the package it could be marked postage due since the USPS has no clue on whether you are reusing/copying a postage indicium or trying to use a misprinted one.

Could it sneak through? Sure. Not sure if I would want to risk turning an $11 dollar mistake into a $22 one to try it.



Last Edited on: 8/27/09 7:53 PM ET - Total times edited: 1
Date Posted: 8/27/2009 9:27 PM ET
Member Since: 5/14/2009
Posts: 6,852
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I found the link - in the postal forum.   I would ask your post office if this can be done before attempting it .....Only one person who I believe works for the post office offered a comment and she said she would mark postage due.   Good Luck

http://www.paperbackswap.com/forum/topic.php?t=168857