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Topic: printed postage but now requester changed her mind

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Subject: printed postage but now requester changed her mind
Date Posted: 11/7/2013 5:03 PM ET
Member Since: 11/29/2007
Posts: 1
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I have already printed the postage for a book. The next morning I receive a message from the requester that she has changed her mind? Do I cancel the request and will my money be refunded for the postage I purchased or what?  Thank you...Molly

Date Posted: 11/7/2013 5:27 PM ET
Member Since: 12/23/2005
Posts: 3,003
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Tell her she missed the deadline to cancel and the book is on the way.

 

Date Posted: 11/7/2013 5:29 PM ET
Member Since: 10/14/2010
Posts: 577
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Agreed with Barbara S,

There is a reason the requester can't cancel after the postage is printed.

Yes, you are out the money for postage (so you might as well send it), no you cannot get your place back in line (so you might as well send it), and yes she still owes you the credit.

Not to be mean, but as with everything else, the time to consider a purchase is before you hit the checkout counter, or hand over the money.  She should have made up her mind before clicking "Process My Order".

EDIT: Thanks thought one thing typed another.



Last Edited on: 11/8/13 12:19 PM ET - Total times edited: 2
Date Posted: 11/7/2013 10:20 PM ET
Member Since: 5/4/2009
Posts: 389
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There is a reason the sender can't cancel after the postage is printed.

I think it is the requester that can't cancel after the mailing label has been printed. The sender still can.

Date Posted: 11/8/2013 3:12 AM ET
Member Since: 12/28/2006
Posts: 14,171
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What they said...unless she wants to reimburse your postage (and agree to not receiving the book).  You shouldn't hve to pay for her error/mistake/whatever.

Date Posted: 11/8/2013 11:27 AM ET
Member Since: 8/26/2006
Posts: 9,327
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What they said.  The help docs say that she can PM you and ask, but that you aren't obligated to cancel, especially if you've printed postage already.

Who can cancel a request and when?

 

Date Posted: 11/8/2013 4:20 PM ET
Member Since: 4/28/2009
Posts: 9,568
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keep ALL the PMs you have with the requestor  til the transaction is COMPLETELY done in case you have to prove your side of things to PBS.

Date Posted: 11/10/2013 5:35 PM ET
Member Since: 11/14/2006
Posts: 2,552
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=1 to what barbelaine1 said.

also to add to what trucker said, the requestor gets 1 hr buyer's remorse before you even get the request.  you already printed the mailer, they are out of luck.  you mail it, you have the DC on it, right?  it's too late for them, you are out the $, you get the credit.  If YOU cancel, the ding is on you.