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Topic: Printed Wrapper Twice by Accident

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Subject: Printed Wrapper Twice by Accident
Date Posted: 7/17/2009 1:59 PM ET
Member Since: 12/22/2008
Posts: 2
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I am a total space cadet, and I printed a wrapper yesterday, then printed it again today thinking I was printing a different one. Is there any way to get my money back? Thanks in advance for any advice/help!
Date Posted: 7/17/2009 2:00 PM ET
Member Since: 9/21/2006
Posts: 2,817
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Date Posted: 7/17/2009 2:05 PM ET
Member Since: 2/28/2007
Posts: 2,164
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You should not have been charged twice.  From the help center under FAQs about printable postage:

Can I reprint the wrapper?  Will I be charged again?

  • Yes you can reprint the wrapper.  No, you won't be charged again.
  • To reprint, just click Print Wrapper (or RePrint Wrapper, if you have marked the book mailed already) on the request, and reprint from the Wrapper Settings page that comes up.
  • Of course each wrapper can be used only once, to send one shipment.
Date Posted: 7/17/2009 2:37 PM ET
Member Since: 1/8/2007
Posts: 8,139
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You can confirm this by clicking on your PBS Money Registry. You'll see you were only charged once. (Click on the Money Registry link on your "My Account" tab, or just click on your PBS Money balance there.

Date Posted: 7/17/2009 3:52 PM ET
Member Since: 12/22/2008
Posts: 2
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Oh, thank you very much!   I looked under FAQ, but I think I was looking in the wrong section.

You are all wonderful!