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Topic: Priority Mail Package Missing

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Subject: Priority Mail Package Missing
Date Posted: 11/14/2012 10:08 AM ET
Member Since: 3/7/2009
Posts: 10,892
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I had a package sent to me Priority Mail.  (It was not from PBS.)  The Delivery Confirmation says it was delivered to my PO Box on Saturday.  It was not there.  There was no notice or key to open a large parcel box in my PO Box - nothing.  Since they were closed on Monday, I went to the PO on Tuesday.  They searched everywhere in the backroom and through the parcel boxes and cannot find the package.  The clerk guessed that the person that delivers mail on Saturdays put the key in the wrong box and the owner of that box took the package. 

The person that delivers to the PO Boxes on Saturdays is from a different location.  She gave me the number for that office and I called yesterday.  The woman that answered was extremely rude to me (irrelevant, but part of why I'm so angry right now).  She said I had to call back this morning after 9 to talk to the correct person.  I called at 9:03 this morning.  The guy doesn't seem to have any idea of what happened to the package and when I floated the "maybe the parcel box key was put in the wrong mail box" theory, he insisted that that had not happened.  He said he was going to call the other office and would call me back.  It's only been an hour, but I haven't heard from him yet. 

So my question is: If they can't find the package, is the PO responsible?  Is there anyway for me to recoup the value of the contents of the package?  Would the sender have to do something?  I e-mailed them last night and told them of the situation, but they shouldn't have to foot the bill for resending if it is the PO's fault, and I shouldn't be SOL because of the PO's error.  This wasn't Amazon, but a smaller online seller.  The order confirmation e-mail I have has the correct address on it.

Date Posted: 11/14/2012 5:42 PM ET
Member Since: 12/28/2006
Posts: 14,177
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No idea about replacement cost, but that's rarely covered unless the package was insured.  Keep in contact with your local postal branch, since the package disappeard (or was mis delivered) out of their facility, it should be their responsibility to make all effort to recover/find your package.  Asking you to contact a postal employee at a different branch seems a bit unprofessional, that's the type of thing my branch would have handled internally then contacted me with the results.

I wouldn't stress the time frame yet, it can take awhile for them to contact and discuss the situation with everyone who was on-shift when your package was processed.  It could take a couple days while they research and talk to everyone.



Last Edited on: 11/14/12 5:44 PM ET - Total times edited: 2
Date Posted: 11/14/2012 8:55 PM ET
Member Since: 3/7/2009
Posts: 10,892
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I agree that it is unprofessional to make me do all the leg work, but I've never been overly impressed by the postal workers in the offices around me.  "Everyone who was on-shift" is one person, the guy I spoke with this morning who never called me back.  He had no idea what happened to the package and doesn't think that he put the key in the wrong box.  So I guess he stole it?  Kidding - I don't think he stole it, but it bothers me that he wouldn't admit he may have made a mistake and never apologized for the inconvenience.  I filed a complaint through the website this evening and asked for a phone call in return.  I don't have any hope of getting my package or any satisfaction at this point, but I at least want it documented.

Date Posted: 11/15/2012 2:18 AM ET
Member Since: 5/25/2009
Posts: 599
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I would give it a week before re-ordering from the seller or anything like that. Hopefully whoever ended up with your package will have a conscience and return it. It's definitely possible that they didn't look closely and didn't realize it. 

Date Posted: 11/15/2012 2:54 AM ET
Member Since: 12/28/2006
Posts: 14,177
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My thought too Becca.  Somebody will bring that package home, and their spouse will look at the address and say WTF honey?  Maybe in a day or two one of them will return it to the PO...hopefully!

Date Posted: 11/21/2012 11:41 AM ET
Member Since: 8/16/2007
Posts: 15,188
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 If they can't find the package, is the PO responsible? Is there anyway for me to recoup the value of the contents of the package? Would the sender have to do something?

No the PO won't be responsible unless the sender bought insurance. The sender can try to get their money back for the cost of the postage and that is it. The post office doesn't even have to lose a package, they can smash it flat, roll it into a ball and stuff the remains in your box and unless you bought insurance they are "not responsible".

Since the package was scanned as delivered, the sender can just say that it was scanned delivered and not replace your purchase too. You will probably be the one out. Hopefully the package surfaces. Filing the claim with USPS helps. If the clerk working that day did "misplace" the package, it might prompt some honesty.

Date Posted: 11/21/2012 1:05 PM ET
Member Since: 3/7/2009
Posts: 10,892
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The package never arrived.  I am still waiting for someone to call me back from when I put in a complaint on the website and asked for a phone call.  I'll also be working up the chain after Thanksgiving.  If the clerks would stop being so rude to me and if ONE person would say "I'm sorry this happened," I'd probably drop it, but now I am angry and want to at least make sure someone that cares hears what I have to say.

Luckily the sender is nice and replaced the package at no cost to me, which I have already received.  I had them mail it to my physical address since apparently the PO Box can't be trusted.  I guess there's no reason to renew my PO Box since they can't even deliver to it successfully and I am moving out of the apartment that had delivery problems a couple years ago.