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Topic: Problem with a book that was a pamphlet

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Subject: Problem with a book that was a pamphlet
Date Posted: 10/4/2008 9:26 PM ET
Member Since: 7/19/2008
Posts: 1
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I received a book and there was an official problem  The book was suspiciously like a pamphlet, despite it being 68 pages long, it was the size of a pamphlet so 68 pages probably would seem a lot but it wasn't.  How do I receive back the credit for this unsatisfactory transaction?

Date Posted: 10/4/2008 9:41 PM ET
Member Since: 8/23/2007
Posts: 26,510
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What was the book and how was it listed?  Does it say it's 68 pages in the book listing? I need more info.  Does it have an ISBN? 

If it's truly a pamphlet than you need to mark RWP, explain the problem and ask for your credit back. You may not get it because it's up to the sender to return it to you.

Subject: This all hinges on how the book was listed in the Book Details page.
Date Posted: 10/4/2008 10:28 PM ET
Member Since: 6/4/2007
Posts: 2,941
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I don't think this actually qualifies as an official problem.  If the book you requested said 68 pages in the listing, then you got what you ordered, which is a very small book.  In the Help Center document What can be swapped here? it states that a pamphlet is "*A leaflet/pamphlet is an item with fewer than 20 pages; a booklet is an item with between 20 and 50 pages that is not a childrens book"  (italics theirs)

Since your book does not fit into the PBS description of pamphlet or booklet, your problem seems to be more a matter of "buyer's remorse", which unfortunately is not covered by the rules regarding problem swaps.  If the listing did indeed lable the book as having 68 pages, you should go to your Transaction Archive and indicate that you marked the book RWP in error, since there is actually no violation of the rules.  Being disappointed with your choice is not the Sender's fault.

 (edit: changed a "what" to a "the" lol)



Last Edited on: 10/5/08 5:00 PM ET - Total times edited: 1
Date Posted: 10/4/2008 11:12 PM ET
Member Since: 7/31/2007
Posts: 2,690
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I 100% agree with James....furthermore

Leaflets/pamphlets/booklets can be posted if they have an ISBN and the listing states the number of pages.

Date Posted: 10/5/2008 11:21 AM ET
Member Since: 8/23/2007
Posts: 26,510
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That why I was asking what it was because it sounds like she got what she ordered  But having the info would help because then we could look it up.

Date Posted: 10/5/2008 4:39 PM ET
Member Since: 5/10/2005
Posts: 2,350
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I always figured if it had an ISBN it was a book--especially if the number of pages was in the description on PBS its a book.

Date Posted: 10/5/2008 4:45 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Well Kayote...there is a different definition of a book.....but, it must list the page numbers, have an ISBN, and have a description that points out it is small...

In what Help Center document What can be swapped here? it states that a pamphlet is "*A leaflet/pamphlet is an item with fewer than 20 pages; a booklet is an item with between 20 and 50 pages that is not a childrens book"  (italics theirs)

 

Date Posted: 10/5/2008 5:05 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Christy, it also says *without ISBN* at that same link you have pasted:

leaflets or pamphlets or booklets* without ISBNs (other members complain at spending a credit for these)

***********

Then the asterick leads to that portion you have copied.  If the item was over 50 pages, and the listing *says* it was over 50 pages, it does not have to have an ISBN.  If it does have an ISBN and the listing says how few pages it is, there is nothing saying it cannot be posted..  People need to be aware of what they are ordering.

 

Date Posted: 10/5/2008 5:15 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Beth, not sure what you are trying to say...if you are thinking I misquoted something or what...

 

If it is less than 50 pages it must have an ISBN to be posted besides it must list the page numbers, and have a description that points out it is small...

If it is over 50 pages it doesn't necessarily have to have an ISBN, it can be posted without....

I do agree..."People need to be aware of what they are ordering."

Date Posted: 10/5/2008 8:13 PM ET
Member Since: 12/21/2007
Posts: 1,642
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Uh oh--I may be in trouble. I just sent a booklet (which I ordered off of here) which is less than 50 pages (it was 40) and it was published in 1942 so no ISBN.  It was ordered off my bookshelf and was part of a deal. The description did list the number of pages, etc and I knew it when I ordered it but because it's out of print and the person who I ordered it for is interested in the history of the battle of Chickamauga, I didn't care that it was small. It was pretty in-depth for being 40 pages. Not that it excuses me for not checking things out before I reposted although I didn't even think about it being a booklet.

You know I read the help docs here when I joined and I didn't remember that whole thing about the number of pages. Oy. I'm embarrassed now and hanging my head in shame :(

Date Posted: 10/6/2008 10:27 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Barbara, they probably won't complain, since it clearly stated its size. But, might be good to try not to post any more.

This rule was "clarified" a late last year sometime, and I believe it was in the newsletter, because there were several discussions over whether the supermarket sized cooking booklets are postable or not. That's when all the details got added, such as

  • no-ISBN - must have 50+ pgs,
  • ISBN - size irrelevant, but must be edited to state size
  • either way - must have no advertising
Date Posted: 10/6/2008 12:19 PM ET
Member Since: 5/10/2007
Posts: 5,526
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and since it was part of a deal I wouldn't worry too much about it but now you know!

Subject: Yep, Your in Trouble!
Date Posted: 10/6/2008 8:00 PM ET
Member Since: 5/19/2008
Posts: 562
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"Uh oh--I may be in trouble. I just sent a booklet (which I ordered off of here) which is less than 50 pages (it was 40) and it was published in 1942 so no ISBN.  It was ordered off my bookshelf and was part of a deal. The description did list the number of pages, etc and I knew it when I ordered it but because it's out of print and the person who I ordered it for is interested in the history of the battle of Chickamauga, I didn't care that it was small. It was pretty in-depth for being 40 pages. Not that it excuses me for not checking things out before I reposted although I didn't even think about it being a booklet."

This description matches the booklet I received today.... and you are in trouble because my carrier is mad at all the heavy boxes :)

Kevin

Date Posted: 10/6/2008 8:03 PM ET
Member Since: 12/21/2007
Posts: 1,642
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That was a heavy box, wasn't it? Thank goodness for media mail!