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Topic: A problem with a book I received

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Subject: A problem with a book I received
Date Posted: 7/5/2017 5:02 PM ET
Member Since: 8/22/2007
Posts: 527
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I just received a book from a fellow member. It's an older book published in 1997. When I opened the package and number of pages fell out in my lap and when I opened the book the spine was clear broken in three place with the pages just barely hanging on. When I marked it as having a problem, the problem doesn't show up in the list so I'm not sure how to mark it. I'm open for suggestions because I'm definitely not going to give her a credit. This book clearly doesn't meet PBS standards on books to be mailed. I've been a member for quite a few years and this is the worst book I've ever received. I did send the sender a PM and let her know I didn't feel comfortable giving her a credit for the book since it never should have been posted. 

Date Posted: 7/5/2017 6:02 PM ET
Member Since: 4/2/2007
Posts: 5,597
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It should be marked as "Damaged by the Sender" and you should ask for your credit back.

Date Posted: 7/5/2017 6:38 PM ET
Member Since: 9/8/2009
Posts: 613
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Is it possible that the damage happened in transit?  It's a 20-year-old book.  If the glue was brittle and the book got smacked just right in transit, I can see where that would have popped some pages and broken the spine. 

Date Posted: 7/6/2017 2:34 AM ET
Member Since: 8/22/2007
Posts: 527
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It was wrapped in plastic and very securely. And the spine was broken in numerous places. I've received a number of books that are up to 20 years old and haven't had any problems with them. And I didn't mark it damaged by sender. It wasn't in postable shape before it was mailed.

Date Posted: 7/6/2017 6:47 AM ET
Member Since: 4/6/2007
Posts: 1,399
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Damaged by sender is the appropriate way to mark the book received - that's option that would fit this situation.  You said you are not going to give her a credit for it.  You don't have a choice, you received the book, damaged or not, so you are required to mark it received and she will get the credit when you do.  You then have to request your credit back and it will be up to the sender whether or not you get your credit back. It may not seem fair to you as the one who received a seriously unpostable book, but that's the way it works here.

Date Posted: 7/6/2017 11:24 AM ET
Member Since: 4/2/2007
Posts: 5,597
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"Damaged by Sender" DOES mean damaged by the person who owned the book.

The other choice is "Damaged by USPS" which means damaged enroute."

Date Posted: 7/6/2017 1:39 PM ET
Member Since: 1/3/2010
Posts: 15,296
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'Damaged by sender' is the more appropriate of the 2 options although I wish there was a t 3rd option indicating the sender knew the book was damaged (or unpostable) and sent it anyway.

Date Posted: 7/6/2017 3:15 PM ET
Member Since: 1/17/2009
Posts: 9,722
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Essentially PBS offers two choices ... either your book was damaged BEFORE it was mailed (Damaged by Sender) or it was damaged DURING mailing (Damaged by USPS). There does not need to be any other choices, although I guess you can quibble with how PBS chooses to label those two choices.

You will be giving her a credit for the book when you mark it received, no matter how you mark it. That's how PBS works. Then you ask for it back. There is no provision where you can not give her a credit, unfortunately.

I will say that it is possible that the damage happened during mailing. I once was mailing a bunch of books out, and one of the ones I was mailing happened to be an older book, and the spine snapped in half in my hands when I fanned thru it (the same way I've fanned thru thousands of books). I also dropped an older book once on my stairs and the spine snapped on that one too. I also once picked up an older paperback off my (inside) bookcase and had pages fall out (The book hadn;t been touched in years). On older paperbacks the glue can get quite brittle and fail. Summer heat also does not help that situation. So, yes, it is entirely possible in my mind that the spine may have broken in the mail, I've handled enough older paperbacks to see it many times, even when books are treated gently.

I have thousands of books in my house, spines can become brittle just sitting on a shelf.

Date Posted: 7/7/2017 12:09 PM ET
Member Since: 4/2/2007
Posts: 5,597
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I have thousands of books in my house, spines can become brittle just sitting on a shelf.  I just want to put in a quick reminder here. Humidity in your storage area has a lot to do with the health of your spines.  In LOW humidity the air will take the moisture out of your spines. We often think of high humidity areas making the books smell, but you should also be very careful of low humidity.  

Date Posted: 7/7/2017 12:37 PM ET
Member Since: 1/17/2009
Posts: 9,722
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Yeah, my books are in the house, but I live in southern CA (desert side of the mountains). So, no mildew but very dry. Since they are already in the house, not much I can do for climate control on top of that ...

Date Posted: 7/7/2017 1:02 PM ET
Member Since: 4/2/2007
Posts: 5,597
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I have humidifiers in the winter (or I set out wet towels) & dehumidifiers in the summer. I watch the humidity gauge year round. I'm keeping it at 50% or below.



Last Edited on: 7/7/17 1:06 PM ET - Total times edited: 1
Date Posted: 7/10/2017 11:21 AM ET
Member Since: 6/30/2008
Posts: 2,667
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This club seems so simple to use. The guidelines are obvious and easy to follow. I have never in all the time I have been here had a problem with a book I have sent. It seems so unnecessary to have problems come up like this. It only takes a little common sense to make decisions about what to send or not send to others.

Date Posted: 7/10/2017 11:59 AM ET
Member Since: 6/2/2014
Posts: 8,187
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What Charles said!