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Topic: Problem with book requested-- empty envelope received

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Subject: Problem with book requested-- empty envelope received
Date Posted: 2/21/2012 4:39 PM ET
Member Since: 4/28/2009
Posts: 9,629
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With new system of reporting that books are received, when you post a problem with the book,  WHY when you mark the package was received with NO book (empty envy), does the sytem still keep it listed in "books to be received"?  Why do they think a book found by PO without any packaging will eventually be sent on to the requestor?

Date Posted: 2/21/2012 4:45 PM ET
Member Since: 1/30/2010
Posts: 8,383
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lol.  That does seem a little silly.  I seem to remember something about reporting lost books to the post office, so maybe you're supposed to do that and hope they find it and give it to you?  I know, I know...  highly unlikely.

Date Posted: 2/21/2012 4:47 PM ET
Member Since: 12/31/2009
Posts: 3,995
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I believe they prefer to let it go lost for a couple of reasons:

~ Some people place a copy of the address inside the book

~ If you go to the post office and give them a description of what was in the package and where it originated, it can sometimes be found

Cathy A. (Cathy) - ,
Date Posted: 2/21/2012 5:17 PM ET
Member Since: 12/27/2005
Posts: 4,132
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It's not because there's any chance you'll ever get the book. It's because the sender is the one who's going to lose a credit, so she's the one who should file the lost mail report with the PO and then ask PBS to cancel the transaction. If the transaction were removed from the sender's My Account page when you first informed her that the book was lost, then she would not have all the info she needed to fill out the lost mail report.

If you want the sender to ask PBS to cancel the transaction, send her a PM and ask her to send in a feedback message requesting that they do this. If she hasn't responded to your request for cancellation within a week, you could contact the team yourself.

Date Posted: 2/22/2012 1:55 AM ET
Member Since: 12/28/2006
Posts: 14,177
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What Kathy & Lisa said.  If the system lets the transaction go lost, the sender does not received credit (and may learn to wrap better). 

And there's a very small possibility the book will still turn up.  Like Lisa mentioned, I place the address (PBS invoice with receiver addy circled) on the book(s) then wrap in plastic before applying outer wrapper.  In theory, if they are seperated there's still a chance the book can be delivered as intended.

Date Posted: 2/22/2012 9:51 AM ET
Member Since: 1/17/2009
Posts: 9,778
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The theory is that you have not received a book, so there is nothing to mark received.

Old system = you don't mark anything received.

New system = you mark it not received, and the system confusingly DOES NOT mark it received.

I think PBS needs a pop up or something so that people know why that happens.

Date Posted: 2/22/2012 10:30 AM ET
Member Since: 4/28/2009
Posts: 9,629
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Thanks for all the suggestions!

the interesting thing with the new system, though, is that you do mark  that you received an "empty wrapper" in this case.  So you would think that in this  specific case, PBS would take action by returning the credit sooner, rather than waiting for the "lost" date to pass.  And unless I notify the sender, they are not informed that they could try filing a missing book report with the PO.

Cathy A. (Cathy) - ,
Date Posted: 2/22/2012 10:50 AM ET
Member Since: 12/27/2005
Posts: 4,132
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When you marked it "received", the sender was sent an email, so yes, she was informed. That's another advantage of the new system.

Date Posted: 2/26/2012 12:00 PM ET
Member Since: 4/28/2009
Posts: 9,629
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I notified the sender about the suggestion for reporting loss to PO, but USPS needed my phone number so I have to report the loss.

 

OH-  didn't mention-- loss not due to bad wrapping.  the envy containing 3 books was obviously slit open--- I think the PO opened it to inspect media mail and failed to reseal it afterwards.

Cathy A. (Cathy) - ,
Date Posted: 2/26/2012 3:16 PM ET
Member Since: 12/27/2005
Posts: 4,132
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They don't need your phone number. That's an optional field. They need the victim's phone number. Unless you saw somebody steal your mail, the victim would be the sender, since she's the one who's suffered the loss.

Date Posted: 2/26/2012 8:58 PM ET
Member Since: 2/23/2008
Posts: 170
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 I think the PO opened it to inspect media mail and failed to reseal it afterwards.

That happened to me.  I received a book and the end of the envelope had been cut open.  The package was well taped (mummified), so the PO office had cut the envelope with a knife or boxcutter.  It was very lucky the book was still in the envelope and hadn't fallen out. OK, if the PO must open packages to make sure the media mail isn't being abused, at least they can do is re-tape the package.  We are paying money for our packages to go from point A to point B.