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Topic: Problem with a book I sent

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Subject: Problem with a book I sent
Date Posted: 3/8/2012 4:52 PM ET
Member Since: 6/13/2009
Posts: 41
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I received the following notice today:         Problem: Damaged by Sender

The member to whom you shipped your book 'Simply Sensual (Simply, Bk 3)' has sent you this personal message:

"cover is all bent up; looks like water damage on all the edges of the pages"

You did get credit from the system for sending the book. ***The requestor is asking you to refund credit for this book.***


I know that the cover was bent but I even double checked the PBS rules to be sure it could be sent with a bent cover. The cover wasn't torn and I do not believe there was any water damage when I sent the book and I even put it in two back to back sandwich bags with some tape to protect it..
The book wasn't in perfect condition. The book was not new or nearly new. It was in a very well-read condition which I belive was perfectly postable. 
I've certainly received PBS books in much worse condition.  This is a first for me, so I'm confused as what I should do.  It hardly seems worth the bother or the irritation.
Your thoughts please?


Subject: Water damage
Date Posted: 3/8/2012 7:35 PM ET
Member Since: 11/18/2005
Posts: 5,445
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I am assuming it is a paper back book????

If you feel you  sent  a postable book you are under no obligation to give a credit back. It sounds fine to me, unless there was water damage??

Either ask for pictures or decline to refund credit?

Last Edited on: 3/10/12 4:39 PM ET - Total times edited: 1
Date Posted: 3/8/2012 7:57 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I agree ask for pictures of the water damage to the book.

Water damage on all the edges of the page makes me wonder as that would take some doing to not get the water all over the inside of the book too.
Could the edges of the page be tinted and have faded over time and give it a weird look?
How old is the book?

And no a bent cover does not make it unpostable unless they had an RC.

Date Posted: 3/8/2012 8:14 PM ET
Member Since: 12/3/2005
Posts: 3,394
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It sounds like it may just have wavy pages from humidity like happens with a lot of standard mass markets that use cheaper paper.  If you believe that the book was postable, then you can reply that.  Generally, if I have a book that I would call "very well-read condition", I probably would err on the side of caution and not post such an item as it could be subjective as to whether it meets the "good condition" criteria.

Subject: I responded with your suggestions
Date Posted: 3/8/2012 9:54 PM ET
Member Since: 6/13/2009
Posts: 41
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I will see what response I receive back.  The cover was funky because it was bent back about 2" from the bottom front corner.

 I have certainly received PBS books in much worse condition, had no complainst and read them simply because I wanted them to read.

Most of my book go out after one read.  I'm even wondering if this particular one came from PBS originally.  Is there a way to tell?


Date Posted: 3/8/2012 9:58 PM ET
Member Since: 12/3/2005
Posts: 3,394
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Depending on how many transactions you have, you might be able to find it in your transaction archive as an item received.

Date Posted: 3/8/2012 11:17 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Go to your Transaction Archive page and find the book, it should have a recent listing from when you sent it out.  Now, look after the ISBN...there should be a little footprint in a circle.  If you click on the footprint, it should bring up the passport history on the book.  One of mine looks like this:

Mine Till Midnight (Hathaways, Bk 1)
From here, you can click on the footprint.  I live in Maple Valley.  In this example I can see that I received this book from a PBS member in South Windsor, CT and swapped it again to a PBS member in Tacoma, WA:
From: SOUTH WINDSOR, CT Miles: 2,418 Received: 11/8/2007 To: MAPLE VALLEY, WA
From: MAPLE VALLEY, WA Miles: 27 Received: 2/26/2012 To: TACOMA, WA

Last Edited on: 3/8/12 11:20 PM ET - Total times edited: 2
Date Posted: 3/8/2012 11:21 PM ET
Member Since: 12/28/2006
Posts: 14,177
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If the book originated with you, the first entry in the Passport will be you.

Subject: How do I return the credit?
Date Posted: 3/9/2012 2:44 PM ET
Member Since: 6/13/2009
Posts: 41
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She just resonded that she wants her credit  back.

I have been very ill since Oct with multiple tests and trips to the hospital.  I dont need any extra stress fighting over a paperback book.

I will return the credit and put my account on indefinite hold.   I have been expecting to die the last few months and this just isnt worth the aggrevation.

Last Edited on: 3/9/12 2:45 PM ET - Total times edited: 1
Date Posted: 3/9/2012 3:21 PM ET
Member Since: 4/22/2006
Posts: 4,734
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To  heck with that member; easier said than done I know, but try not to let it stress you.  I've buddied you a credit to make up for the one you had to return.  NO need to repay the credit.  Just get to feeling better soon.

Subject: Now you have made me cry!
Date Posted: 3/9/2012 3:26 PM ET
Member Since: 6/13/2009
Posts: 41
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I am such a mess!  Thank you!

Date Posted: 3/9/2012 11:49 PM ET
Member Since: 8/26/2006
Posts: 9,351
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Hugs to you!  heart

To refund the credit for a book marked "received with a problem", go to your transactions archive, find the transaction, and click on the Request Details (near the PM button).  There will be a button to refund her credit.