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Topic: Problem with book.

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Subject: Problem with book.
Date Posted: 8/8/2010 10:34 AM ET
Member Since: 5/13/2010
Posts: 564
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I received a book in the mail yesterday. It's a PB and the cover is coming off. There is very little being held on by the original glue and what has come off is being held on with tape. The binding is still intact. according to the sender it meets site requirements. Is this true? I searched the help center and didn't find anything about it. Come someone please send me in the right direction. The sender is willing to give me my credit back, but if it does meet requirements I will not ask for my credit back, if not then I will. Thanks.

 

ETA: Pictures 2 posts down.



Last Edited on: 8/8/10 12:03 PM ET - Total times edited: 3
Date Posted: 8/8/2010 11:00 AM ET
Member Since: 8/16/2007
Posts: 15,186
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If the binding is still intact, then it is probably still postable. Taping a book to stop the damage from getting to unpostable stage is ok, you just can't take an unpostable book, tape up the damage, and then try to call it postable. The Help Center say the following on binding:

Binding:

  • Must be intact, with no separation on the inside or outside of the book
  • If the book tends to open at a particular page, this is OKAY
  • Small amount of fraying or denting at top or bottom is OKAY

You will need to determine any of those issues are violated. 

Date Posted: 8/8/2010 11:03 AM ET
Member Since: 12/31/2009
Posts: 3,995
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Must be intact, with no separation on the inside or outside of the book

I always assumed that this rule included the cover. If I got a book that the cover had fallen off of, I would definitely mark it RWAP.

Date Posted: 8/8/2010 11:13 AM ET
Member Since: 5/13/2010
Posts: 564
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Lisa that was my take as well on that.

 

Here are some pictures of the book so you can get an idea on what I'm talking about.

 

HPIM0952.jpg picture by StormyWinter

HPIM0950.jpg picture by StormyWinter

HPIM0949.jpg picture by StormyWinter

Date Posted: 8/8/2010 11:21 AM ET
Member Since: 3/27/2009
Posts: 1,516
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I would RWAP that one for sure.  Following the part about binding that Melanie posted, it wouldn't be postable.

Date Posted: 8/8/2010 11:30 AM ET
Member Since: 12/31/2009
Posts: 3,995
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Definitely not ok. I can't tell for sure from the pics, but is that glue on the bottom half? It looks to me like a thick line of glue from a hot glue gun. Botched book-surgery maybe? lol

I have a couple books on my unpostables list with a tiny bit of the cover coming loose. If I had one that looked like that, it would get tossed right in the recycling can.

Date Posted: 8/8/2010 11:37 AM ET
Member Since: 5/13/2010
Posts: 564
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It does look like at one time someone tried to glue it. The sender says she got it this way from PBS, classic excuse! lol

Anyways I guess I will ask for my credit back. This would be my first RWAP. I knew it would come sooner or later.

Date Posted: 8/8/2010 12:21 PM ET
Member Since: 8/25/2007
Posts: 13,134
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That binding integrity is compromised b/c of the cover not being attached IMO, so I think it is not in postable condition and should be RWAP'd.

Date Posted: 8/8/2010 12:40 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Yeah, that's separation. I sooo hate the "I got it that way" excuse! The sad thing is the person probably could have gotten some good binding glue and actually fixed the book instead of sticking a piece of scotch tape in there and calling it goodcrying

Date Posted: 8/8/2010 4:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would RWP'd that one and asked for my credit back. 

Date Posted: 8/8/2010 6:41 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Ahhh, it's rolled-up TAPE! They fixed it like a regular book McGyver. How could this cunning plan have failed them???

Date Posted: 8/8/2010 7:44 PM ET
Member Since: 1/23/2009
Posts: 3,041
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Hey Esther, is that book "Fistful of Charms" by Kim Harrison?

If so, I bought a copy of that book ages ago on Overstock.com. After one reading, the book separated into 3 different pieces. I had to throw it away and purchase a brand new copy. I now own that book in hardcover, courtesy of my favorite aunt at Christmas time. But I know of other people who also had the same problem with that particular book falling apart!

Date Posted: 8/8/2010 10:49 PM ET
Member Since: 5/13/2010
Posts: 564
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Yes Jennifer it is "Fistfull of Charms". That really sucks that it's known to do that. Oh well, I'm just going to glue it up nice and neat, but I won't be re-posting it as I still wouldn't consider it postable.

 

The sender did refund me my credit BTW.

Date Posted: 8/8/2010 11:09 PM ET
Member Since: 1/23/2009
Posts: 3,041
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If it's Wish Listed, offer it in the "unpostables" thread as a freebie w/ order (since you got your credit back). Someone will surely snap it right up.

Date Posted: 8/9/2010 9:09 AM ET
Member Since: 6/4/2010
Posts: 96
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Good to hear that everything worked out.

Lisa: I loved the "Book McGyver" comment, that was great!

Laura M. (LMM) - ,
Date Posted: 8/9/2010 10:19 AM ET
Member Since: 12/12/2005
Posts: 524
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NOT that it would be postable again, but I would probably try ironing it to reactivate the glue on the spine as my first effort at fixing this book.  I have had good luck with that in similar cases.

Date Posted: 8/9/2010 10:22 AM ET
Member Since: 5/16/2009
Posts: 7,871
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I'm glad you got your credit back on that one... definitely an RWAP.  *sigh*  I just don't know why some members find it necessary to try to slip something like that by... the tape say they knew about it & sent it anyway. :(   A few bad apples in every barrel...  Glad this ended well for you & welcome to PBS.  I hope your future trades get better- there are a lot of really great people here!  :)

Date Posted: 8/10/2010 12:33 PM ET
Member Since: 5/12/2010
Posts: 4
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I have a question. I am relatively new to this, so please be understanding. Someone had requested one of my books that I had just recieved. Not realizing what I had done I cancelled the request and lost a credit. Does anyone have any suggestions as how I can get that credit back?

Date Posted: 8/10/2010 12:55 PM ET
Member Since: 5/13/2010
Posts: 564
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Beverly, I'm not sure how to do what you are talking about if there is even a way. Your best bet would be to start another post where everyone can see it. You may get better answers that way.

Date Posted: 8/10/2010 12:59 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Beverly, you would just need to repost the book to your shelf and wait for another request. If there were other copies of the book in the system, the request you cancelled would have been immediately transferred to the next person with a copy so that order wouldn't be available to you any longer. If it was a Wish List book, as soon as you repost it you will get another request.

Date Posted: 8/10/2010 2:26 PM ET
Member Since: 8/26/2006
Posts: 9,327
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Someone had requested one of my books that I had just recieved. Not realizing what I had done I cancelled the request and lost a credit. Does anyone have any suggestions as how I can get that credit back?

If you hadn't mailed the book, then just repost it.   If you had already mailed the book, but accidentally hit "cancel" instead of marking the book mailed, it gets more complicated.  I'm posting the help doc below.

You don't receive a credit for mailing a book until the requestor has marked it received.  (Or, if you use PBS delivery confirmation: when the package is scanned by the USPS, or, if you use PBS postage, when you mark the book mailed.)  So you should not have lost a credit when you canceled the transaction.  You can check your "credit registry" on the yellow bar on your My Account page.

I canceled a book request by mistake!

When you indicated that you could not send the book, the transaction was canceled, the book was removed from your bookshelf, and if there was another copy available in the system, the request was passed along to a new sender. 

If you did not mail the book and you canceled the transaction by mistake:

You will need to repost the book if you want to offer it for swapping.

  • If the previous requestor did not have his or her request passed along, your copy will then be offered to him or her immediately, and he or she will have 48 hours to confirm that she or he still wants the book.
  • If the previous requestor's request was passed along, your book will need to wait for a new requestor.

If this was a request with conditions that you declined by clicking , you will not be able to send this book to this requestor.

If you MAILED the book and you canceled the transaction by mistake:

A canceled transaction doesn't get credit - BUT you can try to fix this, if you act promptly after the cancellation.

What to do now:

  • Log into your account

  • Click My Account at the top of the site

  • Choose the Transaction Archive link at the top of the My Account page

  • Find the canceled book in the list

    • Make sure it is the CORRECT canceled transaction - put your cursor over the red X on the left and the words "Canceled - no response from sender in allotted time" should come up.
  • Click the PM button on the right to create a Personal Message to the requestor

    • Paste this text (you can modify it to suit the situation of course) into the PM text box window

      I mailed this book [Insert title of book] but canceled it by mistake instead of marking it mailed!  If you have an active request on your account page for [Insert title of book] it is not with me--it is with a new sender. Your request must have been passed on to that person, and you will get 2 copies of this book if the new request is not canceled. If you do have an active request on your account page for this book can you please cancel it? You will be getting a copy of the book from me. You can then mark my book received when it arrives, from your Transaction Archive. If you are willing to do this I really appreciate it! Just let me know if you have a new transaction on your account page, and if you are able/willing to cancel. I am very sorry about the inconvenience!

  • Then wait for the requestor's response.

    • If she HAS been able to cancel, then when she receives your book she can follow the instructions in the Help doc I received a book from a canceled transaction! to mark the book received from her Transaction Archive, and you will get credit then.

    • If she has NOT been able to cancel, she will end up with 2 copies, and she will NOT be obligated to mark the canceled copy (yours) received. The Help doc I received 2 copies of the same book! explains this.