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Topic: Problem with Delivery confirmation

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Subject: Problem with Delivery confirmation
Date Posted: 9/8/2010 1:10 PM ET
Member Since: 6/24/2006
Posts: 22
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I have had 3 books go "lost" in the mail and all three were sent delivery confirmation. I have never had trouble with books sent media or first class. Does anyone else have a problem with this?

 

Could it be my post office?

Date Posted: 9/8/2010 1:30 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Were the books mailed on the same day (or close)?  Any DC detail information?  Were any of the three scanned?   Yes, three in a short time frame would probably prompt me to contact my local PO, mailed on the same day...definately.  You might wish to reprint copies of the mailing labels and take them to the PO.

Date Posted: 9/10/2010 5:31 PM ET
Member Since: 6/24/2006
Posts: 22
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They were mailed to me from 3 different people. They were all scanned into the system but never moved from there. Strange. I will contact the post office here. It can't be their PO's since they are all located in different states.

Date Posted: 9/10/2010 5:45 PM ET
Member Since: 6/24/2006
Posts: 22
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Called the post office. They said the label was printed as coming from GA, but the user shows in IL. That's weird. One DC # for two books.

They never mailed it, only printed the label. I got my credit back so no big deal for me. Just thought it odd.

Date Posted: 9/10/2010 5:48 PM ET
Member Since: 11/15/2008
Posts: 3,308
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The return address would be Georgia if they had their return address set to private and were using PBS as the return address.  I'm glad you got your credit back!

Cathy A. (Cathy) - ,
Date Posted: 9/11/2010 12:37 PM ET
Member Since: 12/27/2005
Posts: 4,117
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When a USPS employee looks up a PBS DC # in their own computer, it will always show Suwanee, GA as the point of origin. They are looking at the address of the business that generated the barcode. PBS' address happens to be in GA, so that's why they tell you the "sender" is in GA. The problem is that they are using outdated software that wasn't designed for businesses like PBS that are shipping packages with DC from all over the country. Their software is making an assumption that a business which is allowed to generate electronic DC #s will always ship from the address where their office is located.

The information at www.usps.com is actually more correct, as is the scan information that appears when you click Details on the request at PBS. Both of these pages use the information that PBS provides to show you where the actual sender is located. The main thing to remember is that "Electronic Shipping Info Received" is not a scan record. It does not tell you anything at all about whether or not the package was mailed. It only tells you when the barcode was generated. If you see "Acceptance", "En Route", etc. then you know that the package was definitely in the hands of the USPS before it went lost.

Date Posted: 9/11/2010 12:42 PM ET
Member Since: 6/24/2006
Posts: 22
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I gotcha. I checked and it was never accepted or enroute. Just printed. Thanks for your info!