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Problem Management: An Implementation Guide for the Real World
Problem Management An Implementation Guide for the Real World
Author: Michael Hall
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, ...  more »
ISBN-13: 9781780172415
ISBN-10: 1780172419
Publication Date: 11/1/2014
Pages: 208
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Publisher: BCS, The Chartered Institute for IT
Book Type: Paperback
Members Wishing: 0
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