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Topic: Problem swap - no dust jacket, but no RCs about it either

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Subject: Problem swap - no dust jacket, but no RCs about it either
Date Posted: 2/28/2012 6:15 AM ET
Member Since: 5/12/2006
Posts: 259
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Please help me with my response to requester about a book I sent and a couple of questions about the transaction.

The issue... I sent a hardcover book out without a dust jacket.  The sender has listed it as "Damaged by Sender" and wants their credit back.

Their comment was  "I wish I would have known that the book would be sent with no dust jacket. I would have preferred to wait for one with the jacket. I have been collecting the series. Now I have one that is mismatched. In the past I have always been contacted if the book had no jacket so that I could opt out of the swap."

I was going to respond...

I am sorry you are unhappy with the book I sent, but I will not be returning your credit.
This is a book I received from a PBS swap.  It did not come with a dust jacket.

From my reading of the PBS "rules", a hardcover does not have to have a  dust jackets to be swapped.  (See the Help - Posting Books - What can be posted for swapping here)  While it is nice that other senders  pm'd you about the lack of a dust jacket and let you cancel the transaction.  The sender is under no obligation to do this.

If it is important to you to have a dust jacket on a hardcover that you are requesting, you should add "Requestor Conditions" to specify that.   (See the Help - Getting and Sending Books at PBS - Getting Books using Credits - How to Use Requestor Conditions) 

 

Question 1:   Does my response sound OKAY?

Question 2:   What affect does an unresolved transaction have on my account?  This was NOT my fault.

Thanks.

Alicia

Date Posted: 2/28/2012 6:49 AM ET
Member Since: 3/4/2007
Posts: 4,546
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Your response sounds fine, but I would leave out This is a book I received from a PBS swap.  It did not come with a dust jacket.
 This is a common response by folks who send out books that are unpostable...the I got it that way defense...and is sure to be the focus of response by the receiver.  Books are not required to have their dust jackets and the receiver did not have an RC in place, so you are within your rights and the site rules to refuse to refund the credit.  An unresolved transaction won't be a problem for you, especially since it's clear from the receiver's response that you have followed the rules, so don't worry about it.

Date Posted: 2/28/2012 7:20 AM ET
Member Since: 12/31/2009
Posts: 3,995
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I was going to say exactly the same thing as Sandy. You don't need to tell them where the book came from, the rest is perfect. It is always the requester's responsibility to make things clear in an RC if they have any requests or expectations above and beyond the basic posting guidelines. 



Last Edited on: 2/28/12 7:21 AM ET - Total times edited: 1
Date Posted: 2/28/2012 7:24 AM ET
Member Since: 12/31/2009
Posts: 3,995
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Oh, there is one more thing you could add:

Since you posted the book properly, and they indicated a problem based on unreasonable expectations, you could request that they mark the transaction as "marked RWAP in error" rather than just "resolved." They may get pissy and refuse to do so, but it will drive home the point that they are in the wrong here.

Date Posted: 2/28/2012 8:16 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If they refuse to mark it resolved, don't worry about it. PBS can see that they marked it RWP in error and it will not count against you. 

Date Posted: 2/28/2012 9:04 AM ET
Member Since: 5/12/2006
Posts: 259
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Thanks everyone for the suggestions and comments.

When I first read the pm about a problem book I was really angry.  The book was in great condition (except for the DJ) 

I wanted to make sure that gave a rational response.

 

 

Date Posted: 2/28/2012 10:40 AM ET
Member Since: 7/28/2006
Posts: 4,980
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It sounds good to me.  I would personally make a few changes (mostly fixing little things and adding in actual links).  I also took the " " around the rules out, since they are the rules.  It sounds fine as it is, so take or leave the suggestions.  wink

According to PBS postability rules, a hardcover does not have to have a  dust jackets to be swapped.  (See http://www.paperbackswap.com/help/help_item.php?id=204 and http://www.paperbackswap.com/help/help_item.php?id=205).  While it is nice that other senders  pm'd you about the lack of a dust jacket and let you cancel the transaction, the sender is under no obligation to do this.

If it is important to you to have a dust jacket on a hardcover that you are requesting, you should add "Requestor Conditions" to specify that  (See http://www.paperbackswap.com/help/help_item.php?id=256).  That way you won't come across this problem in the future.  

I am sorry you are unhappy with the book I sent, but I respectfully decline to return your credit.

Date Posted: 2/28/2012 1:32 PM ET
Member Since: 12/28/2006
Posts: 14,171
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What Lisa said yes

I might not even include the part about "While it is nice that other senders  pm'd you about the lack of a dust jacket and let you cancel the transaction.  The sender is under no obligation to do this."  Many members do not like to be pm'd with every little detail of a postable book.

Excellent wording Alisa

Date Posted: 2/28/2012 2:50 PM ET
Member Since: 10/22/2009
Posts: 1,452
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I agree--Alisa's wording is good.  The only thing I'd add is a final sentence--something like:  "As the book I posted was within PBS guidlines, I'd appreciate it if you would mark the transaction "marked RWAP in error.  Thank you."

Date Posted: 2/28/2012 6:38 PM ET
Member Since: 7/13/2005
Posts: 5,201
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You might also remind her that if she's going to set up an RC for dust jackets, she could post that copy for trade and get a credit for it, and use that credit towards a different copy with a DJ.

Subject: Alicia V. (amhv)
Date Posted: 3/6/2012 12:29 PM ET
Member Since: 5/2/2008
Posts: 3
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Alicia, I was reading your post. And kept wondering why my problem last year was being posted by someone. The exact same thing happened to me with almost word for word from the person I swapped the book with. But in their reply also added she was going to sell her book. And was angry because the amount of money she could get for it would be depreciated. I think your response was right on. And is the same thing I told mine. And I let PBS know her comments. Sad.

Date Posted: 3/6/2012 1:48 PM ET
Member Since: 9/14/2008
Posts: 379
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But in their reply also added she was going to sell her book.

Did you remind her that it is against the rules:

 

Can members resell books received from PBS?

  • PBS may not be used to obtain books for the purpose of resale.  Commercial use of the site is prohibited.
  • When you receive a book you requested, it does belong to you, and you can do whatever you would like with it after you have read it.   An occasional resale of an item obtained here for personal use is OK.
    • Of course we would like to see you repost your books on this site when you are finished with them, because it makes more books available for our many members to choose from.
    • Again, the occasional PBS book that is obtained for personal use, and then ends up being sold elsewhere, is perfectly okay. However, any systematic attempt to obtain books for resale (instead of personal use) will jeopardize your membership, and may lead to criminal prosecution.
    • That means: if you obtain books to read, and sell an occasional one, that is fine. If you request a book not to read, but in order to re-sell it, that is NOT fine.
Date Posted: 3/6/2012 3:13 PM ET
Member Since: 1/17/2009
Posts: 9,720
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It's not against the rules to sell books that you obtain from here. It is against the rules to obtain books for the sole purpose of selling them.

From the rules that were snipped above: 

  • Again, the occasional PBS book that is obtained for personal use, and then ends up being sold elsewhere, is perfectly okay. However, any systematic attempt to obtain books for resale (instead of personal use) will jeopardize your membership, and may lead to criminal prosecution.