Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Prove it with photo

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Prove it with photo
Date Posted: 7/31/2013 9:00 AM ET
Member Since: 10/20/2009
Posts: 247
Back To Top

...



Last Edited on: 2/5/15 1:16 PM ET - Total times edited: 2
Date Posted: 7/31/2013 9:02 AM ET
Member Since: 10/20/2009
Posts: 247
Back To Top
Sorry, my mobile phone doesn't break up into paragraphs.
Cathy A. (Cathy) - ,
Date Posted: 7/31/2013 10:05 AM ET
Member Since: 12/27/2005
Posts: 4,117
Back To Top

So your question is why she asked for the photo? I don't think you're going to get an answer for that one.

The rules of the site say that if the sender believes the book met the site requirements when she mailed it, then she's not required to refund the credit. There's really nothing more you can do to change her mind. She's seen the book and she's still convinced that the damage happened en route, therefore you are not entitled to get your credit back.

She did offer to give you your credit back anyway once she has time to read up on how to do it, though if you really replied to her the way you said you did, you probably shouldn't hold your breath waiting for that to happen.

Date Posted: 7/31/2013 2:13 PM ET
Member Since: 9/8/2009
Posts: 613
Back To Top

Wow, did you really tell her that she'd "played the Afghanistan card" after she offered to return your credit?  If someone had accused me of sending an unpostable book that I hadn't thought was unpostable, I would have asked for photos, too, just to satisfy my own curiosity.  In my humble opinion, the proper to her offer of a refund would have been, "Thank you.  And please thank your husband for his service to our country."  If she actually returns your credit at this point, she's definitely a better person than I.

 

Edited for stupid fingers.



Last Edited on: 7/31/13 8:45 PM ET - Total times edited: 2
Date Posted: 7/31/2013 7:46 PM ET
Member Since: 4/6/2007
Posts: 1,388
Back To Top


Last Edited on: 11/24/13 8:00 PM ET - Total times edited: 2
Date Posted: 7/31/2013 9:56 PM ET
Member Since: 2/26/2006
Posts: 34,876
Back To Top

I don't think the OP replied back in the way it sounds.  I think there is a missing period.

I replied back I could play my own card but I wouldn't. So hard to be "the better person" even though it is a measley credit.

I replied back.   I could play my own card but I wouldn't.  So hard to be "the better person" even though it is a measley credit.

mistie -
Date Posted: 8/1/2013 1:43 AM ET
Member Since: 9/27/2007
Posts: 2,017
Back To Top

A valid point, Hunter.  The actual quote is:

I replied back I could play my own card but I wouldn't. So hard to be "the better person" even though it is a measley credit.

Coud be either:

I replied back, " I could play my own card but I wouldn't". So hard to be "the better person" even though it is a measley credit.

I replied back, I could play my own card but I wouldn't. So hard to be "the better person" even though it is a measley credit.

The punctuation gives two  different situations. Until the OP clarifies, we won't know which is correct.

 

Date Posted: 8/1/2013 6:04 AM ET
Member Since: 7/7/2007
Posts: 4,815
Back To Top

Moving beyond punctuation and Afghanistan, let's consider the issue of when the books got water damaged.  Were the wrappings damaged?  If so, that's a "damaged by post office", rather than "damaged by sender" situation.  If not, that's worth mentioning to the other member too, perhaps with photos if you still have the wrappings -- that the damage could not have happened in transit because she wrapped the books well and the wrappings weren't wet/damaged.

If it is truly sender damage, I'd send one more PM stating the situation and asking your credit be refunded.  Be nice, don't "play your own card", etc.  Politely remind her that you'd hate to have to mark the transaction as unresolved, as that would put a second black mark on her account, and give her a deadline (i.e. "if my credit is not refunded by noon on August 6, I'll be forced to mark the transaction as unresolved", etc.). Also, give her brief instructions on how to refund a credit (Transaction Archive > Your Swap > Request Details > Give Refund Button).  Be polite, and try not to take any of this personally.  Some members find it very embarrassing to have a RWAP, and that may be why you're getting the response you are getting.

After you've done that, and the deadline passes, check your credit registry to see if the credit has been refunded.  There are multiple ways to refund a credit, and sometimes folks just refund and don't say anything, and you may not be notified it has been refunded.  So, check before you mark it as unresolved.  Then, if your credit hasn't been refunded, follow up by marking the transaction as "Member has not resolved the problem".  If you did get your credit, follow up with "Member has resolved the problem".  The unresolved option will prompt an automatic email to the sender, asking them to please resolve whatever the problem was in the swap, so that might help motivate them if necessary.

Good luck!

Date Posted: 8/1/2013 4:09 PM ET
Member Since: 10/20/2009
Posts: 247
Back To Top

...



Last Edited on: 2/5/15 1:17 PM ET - Total times edited: 1
Date Posted: 8/1/2013 5:41 PM ET
Member Since: 5/25/2012
Posts: 107
Back To Top
I didn't get that at all from what she wrote.
Date Posted: 8/1/2013 6:23 PM ET
Member Since: 9/8/2009
Posts: 613
Back To Top

Having heard the explanation, now I'll take the opportunity to vent.  To my eyes, your actual response to her was even more disrespectful and inapprorpriate than I originally thought.  You accused a woman of sending you a damaged book, which you have since discovered was damaged in transit (and yet you still manage to blame her for it).  She rightfully asked you to send photos, and although the book was not in the same condition it was when it left her home and she was under no obligation to do so, she offered to return your credt, explaining (reasonably and politely), that it might take a little while because she is (understandably!) busy and distracted.  And rather than being grateful, you LAMBASTED and belittled her.  Never mind the fact that despite claiming not to, you played your own "card."

And you're claiming to be the "better person?"  Shame on you.  Simply, shame on you.

Date Posted: 8/1/2013 6:50 PM ET
Member Since: 10/20/2009
Posts: 247
Back To Top

..



Last Edited on: 2/5/15 1:16 PM ET - Total times edited: 1
Date Posted: 8/1/2013 7:23 PM ET
Member Since: 9/8/2009
Posts: 613
Back To Top

Oh trust me, I restrained myself.

As for your husband's service to our country, I thank him for it and hope that you will pass those words to him. Many of our Vietnam vets came home to treatment they did not deserve.  To your attempts to repeatedly use it as your trump card, well, at this point I would simply be repeating myself.

And with that, I've spoken my piece and will let this rest.

Date Posted: 8/1/2013 9:47 PM ET
Member Since: 4/28/2009
Posts: 9,493
Back To Top

here in the forums there are tons of photos posted showing damaged books and/or wrappings as well as simply photos showing different types of damage that make books unpostable so it seems to be quite typical at least among those who frequent the forums.

Date Posted: 8/2/2013 12:31 PM ET
Member Since: 1/17/2009
Posts: 9,662
Back To Top

Yes, the one thing that I will say is that it is not surprising to be asked for a picture of the damage. I always ask although I haven't gotten a RWAP in a while. And, I always offer to send pictures when I have to mark something RWAP. A couple of times people have responded that they DID want to see the damage. Not a big deal.

 

Date Posted: 8/2/2013 6:07 PM ET
Member Since: 5/15/2005
Posts: 1,328
Back To Top

I would have asked for a photo if I was sure the book I sent didn't have water damage. If you (general) then send me a picture of a book that doesn't in any way shape or form look like the book I sent, I'm not obliged to return the credit. But in this case she DID offer to return the credit. Telling her that she was playing the Afghanistan card was unnecessary, IMO.

If you want a plastic liner used on books you receive (and I agree that this is the best way to minimize possible water damage), then creating a Requestor Condition (RC) may be the way to go.

Date Posted: 8/2/2013 9:40 PM ET
Member Since: 8/14/2011
Posts: 179
Back To Top

Why in the world would you be such a jerk about this?  Her response may have been wordy and with extraneous information, but she was polite and willing to give your credit back, which is what you requested.

The better person here?  Is not you. 

Date Posted: 8/3/2013 9:59 AM ET
Member Since: 8/27/2005
Posts: 4,123
Back To Top

Before marking any book received with a problem due to water damage, we should be checking the wrapping carefully in case it happened in transit.  It would be embarrassing to  accuse someone of sending the book in that condition when we missed proof of it happening en route. 

And this is off topic, but whenever I read about people asking for photos, I feel compelled to mention that not everyone has a digital camera or a phone that can take photos.  I do not, the one time someone asked me for photo proof of a book being damaged, I had to say I couldn't comply.  So if someone says they can't send photos, it doesn't mean they're lying about the condition of the book.

Diane

Date Posted: 8/3/2013 12:40 PM ET
Member Since: 6/16/2010
Posts: 5,700
Back To Top

Please tell me she didn't refund your credit before you realized the damage indeed happened in transit.  And if she did, please tell me you returned the credit to her.