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The Psychology of Customer Care: A Revolutionary Approach
The Psychology of Customer Care A Revolutionary Approach
Author: James J. Lynch
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diver...  more »
ISBN-13: 9780333557693
ISBN-10: 0333557697
Publication Date: 1/20/1992
Pages: 290
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Publisher: Palgrave Macmillan
Book Type: Hardcover
Members Wishing: 0
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