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Topic: Puppy damage - RWAP advice needed!

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Subject: Puppy damage - RWAP advice needed!
Date Posted: 7/24/2012 6:55 PM ET
Member Since: 1/29/2008
Posts: 75
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All my wish list books are on auto-request. Earlier this month my dad had surgery and I was only logging in regularly to post books received.

Anyway, I got a wish list book accepted and mailed to me but I didn't respond to the PM that came when it was accepted in the system. Which reads:

"This book is in good condition except that my puppy got to one corner of the back cover. There is no damage to the pages whatsoever - and it is a very small flaw, but I wanted to give you a heads up. I know that I waited a very long time for this book."

I received the book today and on the back cover (trade paperback-size book) is a missing corner. It's a triangle sized about 1 inch by 1.5 inches by 2 inches. Puppy teeth marks are evident on at least another inch of the cover. Eeew.

Okay. So we all know that this book was non-postable by site rules ("Cover not torn or chewed/gnawed"). My question is, do I just need to let it go because I never answered the PM? Or do I RWAP like I would for a book received with gnaw marks and no warning PM?

Thanks!
 

 

Date Posted: 7/24/2012 7:29 PM ET
Member Since: 6/29/2007
Posts: 17,246
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It should have never been posted.  It doesn't matter that the sender sent you a PM and you didn't respond.  I would mark it RWAP - Damaged by Sender.  Whether or not you want to request your credit back is up to you.

Date Posted: 7/24/2012 9:56 PM ET
Member Since: 12/28/2006
Posts: 14,177
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What Mary said.  Unlike the rules that allow textbooks and cookbooks under certain conditions, chewing is not postable under any conditions.  Therefore, your lack of response is a mute point.  RWAP.

Date Posted: 7/24/2012 10:33 PM ET
Member Since: 1/29/2008
Posts: 75
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Thank you for the advice. I did RWAP and of course got the "but I sent you a PM so it's not my fault" response. Guh. In any case, I am back in first place on my wish list and I will mark this issue resolved and move on.
Date Posted: 7/24/2012 11:20 PM ET
Member Since: 4/2/2009
Posts: 7,620
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Last Edited on: 8/21/12 1:50 PM ET - Total times edited: 1
Date Posted: 7/24/2012 11:55 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Please don't mark this resolved unless the sender resolves it. It should be made very clear to that sender that unpostable books CANNOT be posted into the system under any circumstances and a PM to the receiver does not change the site rules for that.  If the sender does not return the credit, send it to the Team so they can explain it to him/her since the PMs show the rules where clearly disregarded. It does not do the site and its members any favors to let members ignore obvious posting rules whenever they chose.

Date Posted: 7/25/2012 7:12 AM ET
Member Since: 1/22/2008
Posts: 689
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Yes, you could explain to her that it was not a book that she could posted but that there is an unpostable wishlist thread in the Book Bazaar where she could hve asked for a credit.

 

Date Posted: 7/25/2012 11:39 AM ET
Member Since: 2/5/2007
Posts: 30,800
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I have had to decline to send several books lately.  Seems as if my darlin' puppy got into my bottom bookshelf when I wasn't looking.

I think it's up to you if you want your credit back or not.  Personally, I'd mark it RWAP but not ask for my credit back since I could read the book and pass it on (NOT on PBS) to someone else.  But - to ask for the credit back or not is your call, of course.

Date Posted: 7/25/2012 11:59 AM ET
Member Since: 1/17/2009
Posts: 9,953
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If you had answered the PM and accepted the book in it's condition, it would be a different story.

However, even in the situations where the site says it is OK to "post and PM" .... you still must wait for an acceptance BEFORE the book is mailed.

So, regardless of the fact that the book shouldn't have been posted with chewing on it, with or without a PM, she certainly had no right to mail it without your OK.

I would not mark this Resolved. I would tell her that even in cases where the site allows PMs .... they MUST be answered first before the book is mailed.



Last Edited on: 7/25/12 11:59 AM ET - Total times edited: 1
Date Posted: 7/25/2012 12:29 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Well said Sara  yes

Date Posted: 7/25/2012 1:11 PM ET
Member Since: 12/31/2009
Posts: 3,995
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I just had the same exact situation happen to me. The sender emailed me after she mailed the book, giving me a "heads up" about the damage, which she felt was not so bad so she sent it anyway. It was implied in the PM that she wanted me to not cause trouble and just accept whatever I got since she was nice enough to send it to me blah blah.

I didn't bother responding and just waited for the book to arrive, which I marked RWAP. Not only was it damaged, it was also the wrong book type. I sent her my standard polite request for a refund, which I got along with a rude response. She was definitely not happy about it, but she'll probably think twice before trying that again, so it all works out.

Date Posted: 7/25/2012 5:37 PM ET
Member Since: 1/29/2008
Posts: 75
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Thanks for your helpful replies. I did NOT mark it resolved but I am not asking for my credit back either. I'll just put the book into the donate pile (the gnaw marks kinda gross me out!) and hope for a better copy down the road. It's been on my wish list for 3 years so I can wait a little longer for an ungnawed copy!
Date Posted: 7/25/2012 6:07 PM ET
Member Since: 9/25/2008
Posts: 4,125
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I would have asked for my credit back as that book is unacceptable and gross. The sender sent you a bad book and you are entitled to a credit.

Date Posted: 7/25/2012 7:26 PM ET
Member Since: 1/17/2009
Posts: 9,953
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I would ask for my credit back too. Quite frankly, if the sender refuses to refund your credit, you are in a position to ask PBS to refund it for you. The sender has admitted in a PM to you that the book had unacceptable damage when she sent it, and she knew about it and mailed it anyway.

That's one of the only situations where PBS actually will step in and force a refund, if asked to.

Sometimes I feel bad asking for a credit back when the damage is slight, or could have easily been missed by a reasonable person ... but your situation is that the sender realized the book was completely unpostable, mailed it anyway, and doesn't want to refund the credit. That's not the kind of behavior that ought to be encouraged by you being nice to them and not insisting (politely, of course) on getting your credit back.

If you want to be nice, be nice to someone who sends you a damaged book by accident, not to someone who sent you a damaged book on purpose, and not only that, apparently thinks that's just fine.



Last Edited on: 7/25/12 7:27 PM ET - Total times edited: 1
Date Posted: 7/26/2012 12:48 PM ET
Member Since: 1/22/2008
Posts: 689
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I may be confused, but it seems to me if she marks it unresolved but doesn't ask for credit back, the sender doesn't have a chance to make it right.  If she doesn't want credit back, maybe to mark resoved she could make sure the person aknowledges that the book should never have been sent.  What are your thoughts?

 

Date Posted: 7/26/2012 1:06 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I agree with Sara (deliberately mailing unpostables & refusing refund), and Nancy (if a member RWAPs a book, you should leave the sender some route to earn a 'resolved' notation).

Date Posted: 7/26/2012 1:23 PM ET
Member Since: 8/26/2006
Posts: 9,337
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Since you got the "but I sent you a PM so it's not my fault" response, it's not resolved, IMHO.  If the sender said, "I see your point -- next time I won't mail an unpostable book without written permission from the requestor", I'd mark that resolved.

Date Posted: 7/26/2012 3:18 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I would also leave it unmarked, neither saying they resolved the issue (they didn't, they think they didn't do anything wrong, think it is ok to post obviously unpostable books and mail them without any word from the receiver, and didn't offer to make amends) and since you did not ask for a credit back, marking it a Unresolved doesn't quite sit right either. Just leaving it unmarked leaves the transaction in the unatisfactory state it was actually left in IMO.

Date Posted: 7/26/2012 5:44 PM ET
Member Since: 1/17/2009
Posts: 9,953
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What are your thoughts?

I would forward the PMs to PBS and ask them to force the refund.

And, if not, I woudl definitely mark the transaction "Unresolved". Since there are tons of members that do not know about marking RWAPs "Resolved" or "Unresolved" ... I would bet that PBS doesn't necessarily give the same weight to an unmarked transaction as an "Unresolved" transaction.

"Unresolved" says "the sender was unwilling to make this transaction right".

Not marked says either "I don't know that transactions can be given a final status";  or "I don't care enough about the outcome of this transaction to mark it one way or the other".