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Topic: Purging Members

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Subject: Purging Members
Date Posted: 9/6/2008 1:32 PM ET
Member Since: 10/2/2007
Posts: 755
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Last Edited on: 1/17/09 8:16 PM ET - Total times edited: 1
Date Posted: 9/6/2008 1:51 PM ET
Member Since: 6/4/2007
Posts: 2,941
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You're correct that inactive members present a problem that slows the process at times.  However, going through the hassle of waiting things out has it's purpose.  The site does have a mechanism for dealing with this, as PBS does purge inactive members.  It's based on the number of unanswered requests and wish-list offers within a certain period of time, so every time one of those offers goes ignored that's one more step towards removal for the inactive member.

Date Posted: 9/6/2008 2:59 PM ET
Member Since: 10/2/2007
Posts: 755
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Last Edited on: 1/17/09 8:15 PM ET - Total times edited: 1
Date Posted: 9/6/2008 4:56 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It would be great if they could find some way to auto-email a warning to people who haven't logged in for say 60days.  Something that says your account will be closed if you don't log in by a certain date or something. That would weed a lot of people out. 

Date Posted: 9/6/2008 4:59 PM ET
Member Since: 8/15/2007
Posts: 201
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I agree, although I seem to be doing my part lately to help find those inactive members.  It seems like a third of my transactions are timing out.

Date Posted: 9/6/2008 6:40 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I wonder if there is a way to redeem yourself if there is an undersandable reason why you might have slipped up?  Like having to evacuate from a hurricane or go to the hospital (without being able to put things on vacation hold)?  I once had to go to the hospital as an emergency that turned into a 2 month stay without computer access.  No one in my family would've  (or could've) logged on here to put me on vacation hold.  I would want to be able to redeem myself because I love PBS!!

This is one of my big fears now since I never know when I'll have to be in the hospital!

Ruth

Date Posted: 9/6/2008 6:59 PM ET
Member Since: 11/24/2005
Posts: 5,638
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Last Edited on: 2/21/10 4:51 PM ET - Total times edited: 1
Date Posted: 9/6/2008 9:52 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Thanks, Marilyn.  I just needed the reassurance!

Ruth

Date Posted: 9/6/2008 10:10 PM ET
Member Since: 10/23/2005
Posts: 7,719
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There is also some weather issues occuring in case no one has seen the news lately. Sometimes life gets in the way. Children get ill, parents die, work makes overtime mandatory, homes burn down, cats have kittens, electricity gets shut off, computers break., husbands go out for cigarettes and ......., well you get my point.

Yes it is sometimes frustrating for our book orders to languish for a few days, but they are just that, book orders. If it werent for the members at PBS I would still be waiting for payday to order books and waiting for UPS to deliver them.

Date Posted: 9/6/2008 10:56 PM ET
Member Since: 11/24/2005
Posts: 5,638
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Last Edited on: 2/21/10 5:02 PM ET - Total times edited: 1
Date Posted: 9/6/2008 10:59 PM ET
Member Since: 8/14/2008
Posts: 3,574
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I do wonder what happens to timed out wishlists? I had a wishlist request time out and it just said that i was being given back my credit. I can't remeber which book it was, or, even if i could, i can't remeber if i did something to relist it, but - when a wishlist request times out, and you get your credit back, does the book return to your wish list?
Date Posted: 9/6/2008 11:31 PM ET
Member Since: 9/16/2007
Posts: 1,001
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Yes Latricia, you automatically go back to your #1 spot on the WL.

Date Posted: 9/7/2008 9:51 AM ET
Member Since: 8/20/2006
Posts: 103
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I know I was inactive for a long time a while back. For some reason my computer just would not let me log onto this site. It must have been a virus or something. I had the right password, so that wasn't the problem.  Then one day I tried logging on and poof it worked.  By the time it was all fixed I had alot of timed out requests. Sorry, if one of you happened to have been someone to order a book from my shelf at that time.  

Rick B. (bup) - ,
Date Posted: 9/7/2008 10:29 AM ET
Member Since: 11/2/2007
Posts: 2,625
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Why kick people out if they haven't logged in for 2 months? The issue is if they respond to book requests. If they haven't gotten any book requests, no problem.

You get an e-mail when a book's been requested, and there are probably a lot of members who only log in when a book's been request.

The current system, where a book that times out automatically gets removed from your shelf, and too many timeouts makes you inactive is fine.

Date Posted: 9/7/2008 10:30 AM ET
Member Since: 5/14/2007
Posts: 881
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That works for me.

Date Posted: 9/7/2008 10:44 AM ET
Member Since: 8/27/2005
Posts: 4,134
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you automatically go back to your #1 spot on the WL.

This just happened to me this morning--I was offered a wishlist book on 9/1, accepted it right away, and this morning when I logged on I saw that the request had timed out.  I thought maybe the other member was impacted by one of the storms, but she was from Tennessee, so I don't think that was the issue.  I checked my wishlist to make sure it was back on there and it was.

Date Posted: 9/7/2008 10:46 AM ET
Member Since: 10/2/2007
Posts: 755
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Last Edited on: 1/17/09 8:15 PM ET - Total times edited: 1
Date Posted: 9/7/2008 11:41 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't think people should be booted off for not having an active bookshelf or WL either. But I don't think it's unreasonable to require people to log in once a month. It only takes a few seconds.  Then if say 2 or 3 months goes buy with no log on an email can be sent to prompt them to either log on or close the account.  Then the credits can be held in  escrow for x amount of months for cases where it was a medical problem or something. 

Or maybe they could set it up where an account automatically goes on vacation hold when a request times out.  If it's an inactive account then their books are out of the FIFO lines and they aren't clogging up the WL lines.  If they just had a personal emergency then they can unhold their account when they have time for it again.  Their place in FIFO and WL would be held while it was on hold. 

Date Posted: 9/7/2008 11:48 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 10:37 AM ET - Total times edited: 2
Date Posted: 9/7/2008 12:20 PM ET
Member Since: 11/24/2005
Posts: 5,638
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Last Edited on: 2/21/10 5:00 PM ET - Total times edited: 1
Date Posted: 9/7/2008 10:15 PM ET
Member Since: 9/25/2007
Posts: 357
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A different site which shall remain nameless has a great feature.  If you request a book from someone, and they don't respond to you within two weeks (there is no time limit for answering requests), you can cancel that request and it will automatically place that user on vacation hold.  That means their account is on hold so no one else will be able to request anything from them.  If they log back into their account, that removes the vacation hold.  If they've just abandoned the site, they stay on vacation hold forever.  But that's fine because no one can request books from them anyway.

I don't see why it would be a problem for PBS to automatically place a user on "vacation hold" if a request times out.  If they have become ill, or experienced a natural disaster, etc., they can remove the hold as soon as life gets back to normal.  In the meantime, their shelf is on hold and that will prevent other users the frustration of being on hold until it times out.

And it will also put the user back into their spot on the FIFO lines when they are able to come back and log on, just as though they intentionally put themselves on vacation.

 

Date Posted: 9/7/2008 10:35 PM ET
Member Since: 5/10/2007
Posts: 5,526
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I think having someone's account put on hold if they don't log in for 60 days and are reminded via email to do so is a really good idea.  They don't lose their place in line but are put on vacation hold until they log back in.  I would even be ok with it being something shorter like 30 days.

we all know things happen but this way if many people are trying to request a book from someone's shelf and there are no replies, the account is put on vacation hold until they come back. 

Date Posted: 9/7/2008 10:49 PM ET
Member Since: 9/25/2007
Posts: 357
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On the other site, "vacationing" someone works like this:

1.  You request a book from someone

2.  It goes into your "request" folder.

3.  They don't accept the request, or respond to your email reminders (if you send one) for two weeks.

4.   You cancel the request.

5.   Because it has been two weeks, their account is automatically put on vacation hold.  Their bookshelf shows "0"

6.  If they come back to the site and log in, the vacation hold is taken off and all is back to normal.  If they don't come back and log in, their account stays on hold forever (I don't know if there is a timeframe when the account is every purged, but I have seen members who have been inactive for almost a year and their account is still there on hold)

That site does not have a FIFO system for bookshelves or wishlists, so the wishlist would never automatically request a book.  They would be on vacation until they decide to log back in and reactivate their account.

On PBS, because the WL is also FIFO, I guess someone could 'game' the system if a WL book comes up and they have no credits.  Instead of buying a credit or turning down the WL and losing their place in line, they could let it time out and be put on vacation hold.  So I think it should just be used for requests probably.  And since the WL hold is much shorter, two days, it really wouldn't impact users as much as the five day hold for the bookshelf requests.

I really think this would be a benefit to people like Ruth.  The first request that would have timed out while she was in the hospital would have put her on auto vacation.  Then when she was finally able to get back in and log on, her books would go back into the FIFO order that they were before she was laid up.  And she would have peace of mind, too.

 

Date Posted: 9/8/2008 6:23 AM ET
Member Since: 3/10/2006
Posts: 2,819
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But if they have no book offers going in or out, why would they log in?  My sister has an account here, and she does some very light swapping.  She has about four books on her shelf and about two on her WL.  She only logs in when necessary.   Why base it ONLY on logging in?

Date Posted: 9/8/2008 7:18 AM ET
Member Since: 1/1/2006
Posts: 547
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There are a number of long time members that have talked about this.  The general wish was that when someone did not respond to 2 requests or 2 wishlist books or 1 wishlist and on request than they would be put on automagic vacation hold.  All it takes is logging in and you're back in business.  The general belief was that 1 misaction was too quick.  That's a weekend trip to Vegas, a sick child, a computer problem or a blow up with your spouse.  But 2 misactions was better, because it allows us to not be tied to our computers ALL the time, but it also makes the group as a whole happy.

Not that it matters.  This isn't in place.  So in order to get rid f abandoned bookshelves and wishlists, we have to suck it up and wait it through and get rid of them that way.  :(

Kerry

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