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Quality Improvement Process - Team Effectiveness Handbook
Quality Improvement Process - Team Effectiveness Handbook
Author: AT&T's Quality Action Team
From Preface: "The Team Effectiveness Handbook is a job aid designed and written by Quality professionals who are familiar with implementing the Qulaity Improvement Cycle (QIC). It is a reference tool intended to help Team Leaders at all experience levels be more effective in applying the Quality Improvement Process."
ISBN: 16363
Pages: 110
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Publisher: AT&T, Basking Ridge, N.J.
Book Type: Paperback
Members Wishing: 1
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This handbook contains some of the best ideas for motivating and empowering employees, and developing a customer needs based system that American industry has ever created. Timeless, powerful and effective.


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