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Quality Improvement Process - Team Effectiveness Handbook
Quality Improvement Process - Team Effectiveness Handbook Author:AT&T's Quality Action Team From Preface:
"The Team Effectiveness Handbook is a job aid designed and written by Quality professionals who are familiar with implementing the Qulaity Improvement Cycle (QIC). It is a reference tool intended to help Team Leaders at all experience levels be more effective in applying the Quality Improvement Process."
This handbook contains some of the best ideas for motivating and empowering employees, and developing a customer needs based system that American industry has ever created. Timeless, powerful and effective.