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Topic: Question About ARC

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Subject: Question About ARC
Date Posted: 12/9/2011 6:49 PM ET
Member Since: 11/28/2008
Posts: 3,365
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Hey everyone,

I know that an ARC is not allowed to be swapped on here unless it is through the specific ARC thread. I received one in the mail(A WL book) and I did everything correctly going through PBS and asking for my credit back. I explained that an Advanced Reader Copy is not allowed to be posted and I would like my credit returned. She wrote back this evening and asked for the book back before she sends me the credit and that is was a brand new book in perfectly good condition. What do I do at this point? Do I write her and ask for another credit to cover shipping the book back? Or do I just let it go? I know the book is in good shape and all but it is an ARC. Would appreciate any help:) Thanks!

Date Posted: 12/9/2011 7:05 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Yes, you can write back to her and let her know that sending problem books back are not the responsibility of the receiver and if she wants it back, she needs to send you a postage paid envelope or a credit to cover the return postage in addition to the refunded book credit.

You can refer her to the Help Center document A requestor says there is a problem with a book I sent! where she can see

Remember that the requestor is not required to send a problem book back at his or her expense. The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.

  • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
  • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).

AND

What is a problem swap?

There are nine types of problem options that a requestor can choose from when marking a book received:

Damaged by Sender

Damaged by USPS

  • This means a book that was damaged by USPS during its journey. Normally this is just bad luck, and does not warrant a credit refund. However, if the Wrapping was inadequate (you didn't seal the envelope, or you left any part of the book exposed, or you used Scotch tape), the requestor may feel it contributed to the damage and may ask for a credit refund.
  • To resolve this: review How to Wrap a Book and decide if your book wrapping was adequate. If not, you should refund credit. If you feel it was adequate, you should reply to the requestor politely saying that, and that you don't feel a refund is warranted.

Requestor Conditions not Met (this option will be available only if there were RCs attached to the request when it was submitted)

  • This means that the book did not meet the conditions the requestor specified on the request.
  • To resolve this: view the Requestor Conditions from the "Request Details" link on the transaction in your Transaction Archive. If your book did NOT meet the conditions, you should refund credit. If you feel that your book DID meet the conditions, you should reply to the requestor politely saying that, and that you don't feel a refund is warranted.

Wrong Book - Different Title

  • This means that the book is totally wrong (wrong title/author) - usually caused by putting the wrong book into the wrapper, or mixing up two book shipments. See I sent a book to the wrong person! for more information about this problem.
  • To resolve this: If you don't have the book you listed, you should refund credit. If you sent the book to someone else by mistake, you can contact that other member and send him or her postage to mail the book to the correct person. Read I sent a book to the wrong person! for more instructions about this.

Wrong Book - Wrong Binding/Version

  • This means that title/author DO match the listing you used, but the book does not match the listing's ISBN and/or binding type and/or it was listed as Large Print and the book is not Large Print. Note that cover image does NOT have to match the listing. Inappropriate items - ARCs, pamphlets or leaflets without ISBNs, unbound pages, etc - also fall into this category.
  • To resolve this: Go to your Transaction Archive and look at the listing you used for the book. If the listing says "paperback" and your book is hardcover, or the listing says Large Print and the book you sent is not Large Print, then you Posted the book incorrectly and you should refund credit.

Good luck. Hopefully with a little prompting the member will understand that they sent you something they shouldn't have and do the right thing.

 



Last Edited on: 12/9/11 7:05 PM ET - Total times edited: 1
Laura M. (LMM) - ,
Date Posted: 12/9/2011 7:08 PM ET
Member Since: 12/12/2005
Posts: 524
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I assume you formally RWAP as Wrong Binding/Version? Send her a link to the help files regarding returning books.

  • Remember that the requestor is not required to send a problem book back at his or her expense.   The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.
    • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
    • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).

 

 

Date Posted: 12/9/2011 9:10 PM ET
Member Since: 11/28/2008
Posts: 3,365
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Thanks for the info everyone! Yes, I did everything through PBS. Marked it RWAP and sent a little message politely telling her that the book was an advanced reader copy and as such is not allowed to be posted on PBS except through certain threads. She just sounds a little irritated, which I can imagine, but at the same time it is her responsibility to make sure a book is postable. This is clearly an ARC and says it on the front. Ohwell, hopefully everything can be resolved nicely. I hate being a pain and I feel like I am being that way with her.

Date Posted: 12/9/2011 11:51 PM ET
Member Since: 8/27/2005
Posts: 4,123
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Charity, please don't feel bad about following through and trying to get your credit back--you're not the one who did something wrong, the other member did.  And by requiring her to follow the rules you're helping everyone, that way there will be fewer bad trades.

I hope you get your credit back with a minimum of fuss!

Diane

 

Date Posted: 12/10/2011 1:44 PM ET
Member Since: 10/13/2007
Posts: 36,445
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If she admits that she KNEW it was an ARC and does not return your credit, I think at that point you can contact TPTB to look into it.

Date Posted: 12/12/2011 1:03 PM ET
Member Since: 7/28/2006
Posts: 4,978
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She just sounds a little irritated, which I can imagine, but at the same time it is her responsibility to make sure a book is postable.

I've only had 2 RWAPs in 5 years, and one of them was for an ARC (although I've had multiple people PM me to ask if ARCs were okay over the years).  She was rather annoyed/irritated.  But on the other hand, you're right that it is her responsiblity to not only know the rules, but also follow them. 

Good luck!

Date Posted: 12/12/2011 1:21 PM ET
Member Since: 11/28/2008
Posts: 3,365
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Well, she wrote back saying she was going to PBS over it, not understanding why I wouldn't keep a perfectly good book. Then she returned my credit with no email or anything. I am guessing PBS told her that I was right. I am assuming she doesn't want the book back but should I message just in case?

Thanks everyone for your replies.

Date Posted: 12/12/2011 1:24 PM ET
Member Since: 1/17/2009
Posts: 9,664
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I would just send a nice note that says something like:

"Thanks for returning my credit. I will make sure to mark this Transaction as Resolved. Happy Holidays!"

and then go mark it Resolved.

Glad you got your credit back.

Date Posted: 12/12/2011 2:10 PM ET
Member Since: 12/28/2006
Posts: 14,167
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What Sara said, I would send a nice pm about the credit return and that you have marked the transaction resolved.  And let it go at that, if she wants the book returned let her open that discussion.  Otherwise I'd keep the book a couple weeks and discard as you see fit.

Date Posted: 12/12/2011 6:41 PM ET
Member Since: 8/10/2005
Posts: 4,597
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I would do what Sara said also...polite PM acknowledging the credit and let it go. If she truly wanted it back, she would actually need to send you another credit to cover your postage returning it.

Even though it says right on the Golden Rule that pops up whenever a book is posted that the book should "not be an ARC" I am amazed at how often people post them...and as others have said, it is actually a fail on two counts...ARCs are usually paperback and often they get sent when a hardcover is ordered since the ISBN on it is the same as the hardcover version, so the binding is wrong too. Any irritation she has should be directed at herself for not bothering to read and follow instructions--you have certainly done nothing wrong!

Cheryl