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Topic: Question about a book that was damaged

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Subject: Question about a book that was damaged
Date Posted: 9/7/2009 6:27 PM ET
Member Since: 1/22/2009
Posts: 640
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Pease help me out.  I ordered a book from someone.  I am NOT picky and don't mind yellow pages or crimps and folds and even small tears.  But, when this book came in, it was not wrapped right (in very THIN brown paper with very minimal tape...scotch tape).  When it arrived here, the paper was torn and the book cover and several pages were also torn. 

I marked it "Arrived with a problem".  I sent a pm to the sender.  (I have saved all the pms).  I explained how the book arrived and told her I would return it if she provided the postage or an extra credit.  I also explained I did not want the book in that condition and explained to her how to return the credit back to me.

She said she was sorry.  She said she was busy and had someone else mail it out for her and she did want the book back.  I told her I also saved the wrapper so she could see how it arrived.  Then I thanked her and told her I would let her know when I received the 2 credits so I could mail it back to her.

I never heard another thing from her.  I have pm'd her several times.  It has been over 3 months now.  Have I just LOST that credit?  I thought these things didn't happen.  I'm wondering how many other people she has done this to.  Please advise me of what else I can do.

Thank you all for your input.

Dawne

Date Posted: 9/7/2009 6:31 PM ET
Member Since: 6/29/2007
Posts: 17,055
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Dawne,

I would say that if it has been 3 months, to mark the transaction "Unresolved" in your transaction archive and move forward.  If she had any intention of returning your credit, she would have done so before now.  I would also let the team know her information and about her lack of responsiveness to your PM.  Lack of response to repeated PMs is not acceptable and the team should be made aware in case this a habit.

 

Date Posted: 9/7/2009 6:43 PM ET
Member Since: 1/22/2009
Posts: 640
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Thank you Mary, for the quick response.  Please let me know how to inform the 'team'.  Thanks so much.

Dawne

Date Posted: 9/7/2009 6:49 PM ET
Member Since: 6/29/2007
Posts: 17,055
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Dawne,

Use the "Contact Us" link at the bottom of the page.

Date Posted: 9/7/2009 7:55 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Have you looked in  your  credit archive just to be certain that she didn't buddy the credits and not tell you? I do that before marking it unresolved just to be certain she didn't already do what you asked and is waiting for the book.

Date Posted: 9/7/2009 8:13 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Have you also checked her profile - has the account been closed or suspended.   If so then I would let PBS know for they may return the credit if she is not responsive it is because she is no longer on the site.    I believe you can still PM someone if their account is closed - it may not arrive - but you can send one. 

If no and you checked our transaction archive as Melanie suggested and you have not received a credit -  I would mark it unresolved and move on.  You can always PM her and let her know that you are marking the transaction unresolved and you are notifying PBS of her unresponsiveness.   Wow - you were very generous waiting so long.   



Last Edited on: 9/7/09 8:15 PM ET - Total times edited: 1