Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: I have a question about a book I sent...damaged by USPS

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: I have a question about a book I sent...damaged by USPS
Date Posted: 1/27/2010 2:23 PM ET
Member Since: 12/5/2009
Posts: 1,114
Back To Top

I have been notified by PBS that a book was received damaged due to the USPS. I have not heard from the member as of yet. I have been following rules to mail( even using the plastic) I have had compliments on my packaging, lol). What should I do? Your help is appreciated.

 

Denise

Date Posted: 1/27/2010 2:30 PM ET
Member Since: 8/15/2007
Posts: 3,044
Back To Top

I don't think you're required to return a credit or anything. I once got a book damaged by the USPS and I messaged the member to tell them the damage. I never asked for my credit back (I didn't think they would anyway since they weren't the one to damage it) and they never offered. If you want to refund their credit you can, but it's up to you. I probably wouldn't, especially if they don't even message you about it.

Date Posted: 1/27/2010 2:37 PM ET
Member Since: 8/26/2006
Posts: 9,336
Back To Top

So frustrating, but it does happen.  If the damaged book is returned to you by USPS, you are "out" the credit.  If the book is sent on to its destination, the requestor is "out" the credit.  So the pain of damage caused by the postal system is distributed between senders and requestors.


The requestor should have marked it "Received with a problem" --> "Damaged by USPS" if it came to him. (You get your credit at that point.) That's pretty much the end of it.  Unless a poor wrapping job contributed to the damage, you don't owe him a credit.


If the requestor receives an empty envelope, he doesn't mark the book received.  In a case like that the sender can file a form with the Post Office to try to recover the book.  But in your case, there's not much more you can do.

Date Posted: 1/27/2010 2:41 PM ET
Member Since: 6/24/2009
Posts: 1,795
Back To Top

I received a book damaged beyond repair by the USPS.  I PM'd the sender to let her know the RWAP was not her fault and I had marked it "damaged by USPS."  One of their machines ripped the book almost in half, and it was a sturdy trade paperback.

PBS put me back at the head of the FIFO list and I eventually got another copy, but I did lose the credit for the damaged book.

Date Posted: 1/27/2010 2:44 PM ET
Member Since: 12/5/2009
Posts: 1,114
Back To Top

Thanks for the input..that is what iIthought, but i did not want to handle things incorrectly. I am new to the site and love it!!!

 

Denise

Date Posted: 1/27/2010 3:42 PM ET
Member Since: 6/21/2007
Posts: 2,015
Back To Top


Last Edited on: 2/3/15 6:20 PM ET - Total times edited: 1
Date Posted: 1/27/2010 3:46 PM ET
Member Since: 11/14/2008
Posts: 745
Back To Top

Until/Unless you get a PM I wouldn't worry about it.  It may be that the front of the book got bent in mailing or that the package got wet.  Maybe it's still readable but unpostable so they won't get ruffled either way. 

Date Posted: 1/27/2010 4:25 PM ET
Member Since: 7/19/2008
Posts: 15,447
Back To Top

It is up to the reciever to ask for a credit.  I have asked for one in a case where I felt the book was not wrapped well.  And I have PMed in other cases that I did not expect a credit when it was clear that the book was well wrapped but damaged.  Part of the reason to mark a book damaged by USPS (other than the statistics) is to get back on a WL.

Look to see if the receiver marked it as resolved. 

Date Posted: 1/27/2010 5:32 PM ET
Member Since: 12/5/2009
Posts: 1,114
Back To Top

It is not listed as resolved, but I have not received a PM from the member...wait and see?

 

Denise

Date Posted: 1/27/2010 5:38 PM ET
Member Since: 1/30/2009
Posts: 5,696
Back To Top

I would wait a little bit.  I think a welcome change would have the "Damaged by USPS" option automatically be resolved, as I think people forget to mark it as there really isn't anything to resolve.

I once received a book that looked as if it had been impaled with a pickaxe.  Nothing the sender could have done packaging-wise would have prevented this (short of shipping in a metal box).  It could have been that sort of situation, so I wouldn't worry too much about it.

Date Posted: 1/27/2010 6:52 PM ET
Member Since: 12/9/2007
Posts: 9,601
Back To Top

Denise - welcome to PBS and the forums!  You seem to be just the kind of member we all want our books to come from.  You've checked to see about whose responsibility this was, and you packaged well (as you described it).  I hope you have many successful trades here and enjoy it as much as I do. 

Ruth

Date Posted: 1/27/2010 9:21 PM ET
Member Since: 7/19/2008
Posts: 15,447
Back To Top

I had a book with a truck tire mark where the USPS truck crushed it and broke the spine.  Clearly not the sender's fault.  Embarrassingly, it was over six months before I realized that I was suppose to mark it resolved. 

Subject: This is alittle off topic but...
Date Posted: 1/28/2010 9:05 AM ET
Member Since: 12/5/2009
Posts: 1,114
Back To Top

Last night all I did was dreamabout Paperbackswap. My mailbox was entirely too full and books kept falling out onto the road. Then I dreamt that someone was stealing my credits and using the wrappers to mail ill gotten gains!! I guess my love of books has gotten the best of me....finally!! lol