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Topic: Question about a Cancelled Request

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Subject: Question about a Cancelled Request
Date Posted: 12/8/2007 12:46 PM ET
Member Since: 11/12/2007
Posts: 19
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Another member who requested a couple of my books decided to cancel, but I didn't find this out until after I sent the books out. I tried to pm the person, but it says this member no longer has an account. Is there anything I can do now, or should I just cut my losses? Thanks for your help!

Date Posted: 12/8/2007 12:51 PM ET
Member Since: 5/29/2007
Posts: 13,347
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How was she able to cancel if you had already printed the wrapper?  And had you already marked the books as being mailed?

Date Posted: 12/8/2007 12:55 PM ET
Member Since: 1/14/2007
Posts: 16,713
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First, once the wrapper is printed, the requester cannot cancel the request.  Since you say the member no longer has an account, you will have to wait until the date on your "books I've mailed"  tab and PBS will automatically mark the books received and you will get your credits. 

If the account appears inactive to the PBS system, a book that is on route will be marked received by the system on the 26th day after it is marked mailed (it will not be declared lost). 

Date Posted: 12/8/2007 1:11 PM ET
Member Since: 11/12/2007
Posts: 19
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drewsmom: Honestly, I haven't a clue. I printed out the wrapper either yesterday or the day before, and I mailed them out this morning. When I returned home from the post office, I logged onto my PBS account and marked them mailed. A few minutes ago, I checked my e-mail and I read a message dated yesterday that the person cancelled for both books. By the time I read that e-mail, the post office was already closed. What I don't understand though, is why those two books were still in my "books to mail" section after the person cancelled. I thought that books would automatically return to the bookself in such a case. Oh, well. Guess I should just check my e-mail more often.

junie: Thanks for putting my mind at ease!

Date Posted: 12/8/2007 1:43 PM ET
Member Since: 5/29/2007
Posts: 13,347
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That is odd.  It sounds like a glitch to me, because if you were able to print out the wrapper, then they had not yet cancelled, and once you printed it out, they can no longer cancel.  Further, if you had the option to mark that you had mailed the books, then the swap is still open and active.  It doesn't make sense to me.  They will be considered lost, as junie said, and you'll get your credits for them.  BTW. I like your lime avatar (it is a lime?)



Last Edited on: 12/8/07 3:01 PM ET - Total times edited: 1
Date Posted: 12/8/2007 1:53 PM ET
Member Since: 4/7/2007
Posts: 2,027
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Maybe the one person canceled and then another person immediately claimed them, you printed person's 2 wrapper, and then noticed person's 1 cancelation?  Weirder things have happened.

Date Posted: 12/8/2007 3:01 PM ET
Member Since: 5/29/2007
Posts: 13,347
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hey, good thought Jennie!

Date Posted: 12/8/2007 3:02 PM ET
Member Since: 1/14/2007
Posts: 16,713
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"They will be considered lost, and junie said, and you'll get your credits for them. "

A small correction Julie; they will NOT be considered lost if the member is inactive. They will be marked "received" by PBS and the sender will get her credit.  A sender will not get a credit if a book is marked "lost" unless she used PBS-DC.

Date Posted: 12/8/2007 3:03 PM ET
Member Since: 5/29/2007
Posts: 13,347
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junie said:  A small correction Julie; they will NOT be considered lost if the member is inactive. They will be marked "received" by PBS and the sender will get her credit.  A sender will not get a credit if a book is marked "lost" unless she used PBS-DC.

You're absolutely right!  Thank you.  :>)

Date Posted: 12/8/2007 4:08 PM ET
Member Since: 8/27/2005
Posts: 4,127
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Okay, this makes me nervous.  How can the option to print the label still be there if the person cancelled--I guess we have to check our e-mail carefully before printing any labels?  Since this involves two books I think it would be quite a coincidence that the first person cancelled and then another person immediately ordered the same two books?

Cathy A. (Cathy) - ,
Date Posted: 12/8/2007 5:40 PM ET
Member Since: 12/27/2005
Posts: 4,124
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The option to cancel is no longer on the requestor's screen once you've printed the wrappers. I have a book I requested sitting on my account page in that exact status right now and I have no cancel button.

You should check your Club Communications page and see exactly what emails you got about these books and in what order (the C.C. page will show them to you in reverse order). Either the system canceled the requests because you didn't click the Book Has Been Mailed button on time; or you actually had two different sets of requests and the first one was canceled and you mailed to the second one. Emails can arrive in your inbox out of order, or sometimes not arrive at all; but the C.C. page is PBS' record of everything they've sent you and it's always in the order they sent it.

You can also look at your Transaction Archive and see the canceled transactions there. Click the Details buttons to see the timestamps. I bet you'll find that you never printed those wrappers. Then look at your My Account page to see the active transactions that you mailed. Click the Details buttons on those and compare what you see to the canceled ones.

If you can't figure out what happened by looking in those places, then it's worth a quick email to R&R to ask what's going on. Click the gray Help Center button above and you'll get a page with four options. One of them is to contact the PaperBackSwap team. It may take a day or two, but they can figure out the answers.

Also, don't worry too much that the other member has closed their account. You'll see that same message if their account is suspended for any reason. Sometimes there's a problem with an account or a member does something wrong and their account gets suspended but they come back later once they resolve the issue. Even if they don't come back, as others have said, your books will automatically get marked received by the system.

I know this was a long winded post, but if you've read this far -- welcome to PBS! I promise most transactions go much smoother than this.