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Topic: Question about cancelling a requested book

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Subject: Question about cancelling a requested book
Date Posted: 3/30/2008 12:06 AM ET
Member Since: 8/22/2007
Posts: 537
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I've had a couple of complaints about books that I've sent out. The first one I completely missed the requesters conditions. There are people who smoke in this house, I keep my books in boxes with a loosely wrapped bar of Irish Spring which I found as a suggestion for getting rid of the smoke smell and to get rid of the musty smell that some older books get.  The second complaint I had was that the book smelled like Lysol. Anyways since then before I send a book out I PM and tell the requestor about the smokers and the Irish Spring. Everyone so far has said to send the book anyways. I've got a book here that's been requested and I'm due to send it out in a couple of days, but the requester hasn't responded to my PM so I want to cancel the order. The only thing I've been able to find was if the book can't be found to be sent. I've checked through the Help section and didn't find anything. Is there another way to cancel a book that someone has requested?

Date Posted: 3/30/2008 12:23 AM ET
Member Since: 8/23/2007
Posts: 26,510
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If you haven't printed the address there's a cancel this request button. If you looked at the address then you need to contact PBS and ask them to cancel. 

I personally would send the book.  The PM is on record.  If they complain about a smoke smell then you have proof that you warned them and they didn't respond. 

You don't have to give a credit back because a book smells like smoke unless they had a no-smoking condition.  Same w/the Lysol smell.  PBS can tell if a requestor has book conditions when they made a book request.  So if someone complains and they didn't have conditions-you can reply there was no condition requesting a non-smoking book so I felt safe to send them out. 

PMing for every book request just sets you up for this problem.  What to do if they don't respond. If you cancel the request you'll lose your place in the FIFO line and have to repost the book.  If they cancel and then rerequest the book, it'll go to you again. If it's a WL book and you cancel, when you repost it, it'll just offer it to the same person again.  If they cancel,  they lose their place in the WL line.  If you decide to keep PMing people-put a deadline on there "I'll mail the book out on x date if I don't hear from you requesting otherwise"

 

Also are you sure those were actual complaints made to PBS?  If they were, they'll have a red check next to them in your transaction archive.  If not, they could just be people making a comment. 

Date Posted: 3/30/2008 12:24 AM ET
Member Since: 7/31/2007
Posts: 2,693
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I think and am pretty sure that as the sender you can cancel the transaction at any point.  It is nice if you give a reason but, I don't believe that is required.

Date Posted: 3/30/2008 1:17 AM ET
Member Since: 5/29/2007
Posts: 13,347
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As long as they don't have conditions, send the book.  It's what you're supposed to do.  Those are the rules that you agreed to, and continue to agree to as long as your shelf is "open for business".  I understand you being "gun shy", but if you want to keep swapping here, you'll need to get over that. (i say this all in kindness, but it doesn't come across very well on the internet)  Do send the book.  :>)  

 

Date Posted: 3/30/2008 1:19 AM ET
Member Since: 5/29/2007
Posts: 13,347
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Wanted to add, don't keep PMing people about your books.  If folks want something a certain way, they'll make RC's.  If not, and as long as your books meet guidelines, just send them out.  Personally, I wouldn't want to order from someone, and then get a PM asking me if this or that was ok.  If it meets my condtions, send it.  If I have no conditions, and it meets PBS guidelines, send it.  :>)

Date Posted: 3/30/2008 1:28 AM ET
Member Since: 8/22/2007
Posts: 537
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Both of the complaints I received had that red check with a line thru it.  The person that complained of the Lysol smell, I gave that credit back and she sent the book back to me.  She had had no conditions...but I don't want people unhappy with books that I send. I'll keep in mind putting a deadline for them to respond to my PM. This time I guess maybe I'll send out the book and keep my fingers crossed.

Date Posted: 3/30/2008 1:40 PM ET
Member Since: 5/29/2007
Posts: 13,347
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:>)



Last Edited on: 2/3/15 6:08 PM ET - Total times edited: 1
Date Posted: 3/30/2008 1:41 PM ET
Member Since: 3/17/2008
Posts: 51
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not to hijack here but how do I know if someone has conditions?

Date Posted: 3/30/2008 2:13 PM ET
Member Since: 2/1/2008
Posts: 3,479
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Laura,

If someone has conditions, it will list those conditions when the book is requested.  You have to respond whether your book meets those conditions before the site will allow you to accept the request and say that you will mail it.  You can't miss it.  The site makes sure you have to respond to the conditions before you do anything else with that request.

breezy

Date Posted: 3/30/2008 2:19 PM ET
Member Since: 3/17/2008
Posts: 51
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thanks Heather!

Date Posted: 3/31/2008 4:42 AM ET
Member Since: 8/22/2007
Posts: 537
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I do turn down requests that have conditions and I'm not sure my books will pass a lot of them. And be careful Laura because unless it's recently changed you can print the wrapper without accepting their conditions. That happened with my first complaint, I'd missed their conditions completely, which I'm usually anal about checking for and sent the book. The conditions are shown at the bottom of them page when a book is requested. Make sure you scroll down past the boxes that say whether or not you can mail the book.

Date Posted: 3/31/2008 11:35 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Nancy, it has never been possible to print a wrapper without accepting their conditions. That question comes before you ever decide when you can mail the book. And you can't print the wrapper before you pick Now or Later to mail. It's possible that you encountered one of those people that thought they had their RCs turned on but didn't really. But, as I said, it's never been possible to print before accepting to send a book.

Date Posted: 3/31/2008 12:02 PM ET
Member Since: 10/22/2007
Posts: 4,013
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Nancy, if you look in the transaction archive, it will show if the person has conditions or not.  Someone recently marked one of my books RWP because the dust cover was in poor condition and the message said, "Requestor Conditions not met."  But when I looked at the transaction archive, the poster has no conditions set.  She was a new swapper who maybe didn't know what requestor conditions were?  So it's VERY unlikely that you missed the conditions, and more likely that they clicked that button when marking it RWP.

 

Date Posted: 3/31/2008 1:50 PM ET
Member Since: 8/22/2007
Posts: 537
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The one that I'd missed her conditions. I checked in the transaction archive and saw them there after she marked it RWP. But I missed it in the beginning somehow. I can't think that she'd have turned them off when requesting a book since her husband has a terrible allergy to smoke. She and I PMed a few times about the book after she received it. She told me she wasn't going to ask for her credit back and she did email me later and told me that she'd set the book out in the sun for the day and had sprayed fabreze near it a few time and she was able to read it without it affecting her husbands allergies.

But the other one had no conditions listed at all. I did give her her credit back and she asked if I wanted her to return the book so it worked out well all the way around.

I guess I've been lucky because I've only gotten one bad book since I've joined and it was falling apart, not beginning to fall apart, a lot of pages were totally loose. I didn't marked it RWP because I'll read it anyways and instead of posting it will offer it as a totally free book.

I want to thank everyone for their responses!



Last Edited on: 3/31/08 1:52 PM ET - Total times edited: 1