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Topic: Question about Lost Book

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Subject: Question about Lost Book
Date Posted: 1/22/2010 2:58 PM ET
Member Since: 2/14/2007
Posts: 308
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I recently ordered two hardbacks from someone.  I just received one in the mail today along with a letter from the post office saying that my package had been damaged.  I have no idea what happened to one of the books.  I received one of them, a little bent up and without the dust jacket (I have requestor conditions stating to include the dust jacket).  Anyway, the books were mailed and the sender used delivery confirmation in order to get her credits immediately, so does that mean that I don't get my credit back for the lost book?  How does that work?  I did pm the person and mention the lack of a dust jacket on the book I received to see if she had included it or not. 

Date Posted: 1/22/2010 3:31 PM ET
Member Since: 2/21/2009
Posts: 2,925
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There is a lost/stolen mail form that can be filled out...I just did it twice, once because I received one out of six books ordered (the package came open and the one book arrived in a PO envelope w/o postage) and once as books I shipped with d/c on 1/3 have vanished. I doubt it does much good (apparently its primary use is stolen mail), but it's worth a shot as you can list the contents and maybe, just maybe, they will find them. The sender can complete the form, there is a place on it for d/c as well as contents description. 

Date Posted: 1/22/2010 3:47 PM ET
Member Since: 4/7/2008
Posts: 15,690
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 Angie -  Don't mark the lost book received, since you didn't get the book. :) You must contact the sender (which you did) explain what happened, and she ask the Team if they can cancel the transaction for the lost book while keeping the other one (a cancellation in this case will pass your request to a new sender if there is another copy of the book available in the system, or will put the book on your Wish List if there is not another available copy.  If the book was on your Wish LIst before, our cancellation will put you back on the Wish List for this book, in your previous place "in line".)

If the sender doesn't get back to you, you can always wait for the book to be declared lost in the mail. Then you'll get your credit.



Last Edited on: 1/22/10 3:48 PM ET - Total times edited: 1
Date Posted: 1/22/2010 3:55 PM ET
Member Since: 1/23/2009
Posts: 3,041
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And also since your requestor conditions were not met (she didn't send a book with a dust jacket), you can mark that one as RWAP- Does Not Meet Requestor Conditions. This will also put you back at the beginning of the line for a new copy of this book. Hopefully you'll be able to find one that has the dust jacket! You can choose to ask for your credit back for this book (which I would suggest doing since your conditions were completely ignored). If the sender won't refund the credit, then you can mark it Unresolved in the Transaction Archive and she will have a double black mark on her account.

As the others said, do not mark the other book in any way, let it go lost. You might be able to contact the PBS Team, though, and tell them about the note. Since the package was delivered and the books were sent together and you have the note, I think it's pretty safe to assume you won't be getting the other book. They may be able to cancel out the transaction on their end so you can have your credit back sooner.

Date Posted: 1/22/2010 4:04 PM ET
Member Since: 2/14/2007
Posts: 308
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Thank you for your help everybody.  I was just wondering who would end up with the credit for the lost book since she received a credit for each book as soon as they were mailed and has proof that she mailed them.  Does the credit come back out of her account and into mine when the book goes lost?  That part's confusing to me.  I went back and looked at some correspondence between us about the books and it sounded like she probably had dust jackets on both books, so the dust jacket may have been lost or damaged so much that the post office threw it away.  I don't know about that part, so I asked her that in the pm.  I'm just going to wait to hear back from her before I mark anything received. 

Date Posted: 1/22/2010 4:12 PM ET
Member Since: 1/23/2009
Posts: 3,041
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Since she used PBS Postage and DC, she gets to keep the credit. Using PBS DC automatically guarantees the sender's credit, even in circumstances where the book goes lost. The requestor will also get the credit back because it's on good faith that you didn't receive the book.

Credits kind of go in "hold" mode. If the sender doesn't get DC for their package, then they ONLY get the credit if and when the requestor marks the book in the system as received.

I don't know how likely it is that the dust jacket would have just fallen out in transit. That really doesn't seem very likely to me. In asking her that, you've basically given her a way out so that it's not her fault that there is no dust jacket. I don't mean to think the worst of someone, but if someone is not willing to take the blame for something, they will look for any excuse to get out of it.

Date Posted: 1/22/2010 4:17 PM ET
Member Since: 2/14/2007
Posts: 308
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Oh well.  I didn't think about it not being a good idea to ask about the dust jacket.  She talked about how perfect the books were, and since there was a little bit of tearing and one of the corners was bent on the book I received, I thought that maybe the dust jacket could have gotten really damaged or something.  Hopefully she will be honest about whether she included it or not. 

Date Posted: 1/22/2010 4:22 PM ET
Member Since: 1/23/2009
Posts: 3,041
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Is it possible you'd accidentally turned off your Requestor Conditions when you requested these books?

Date Posted: 1/22/2010 4:25 PM ET
Member Since: 2/14/2007
Posts: 308
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No, I never turn them off on hardbacks.  And I hardly ever turn them off anyway.

Date Posted: 1/22/2010 4:41 PM ET
Member Since: 1/17/2009
Posts: 9,670
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PBS will probably tell you that the sender of the book will need to contact them to cancel the book, even though it seems that you won't receive it.

I had a similar situation (I had PMs from the sender explaining that the book was not coming), so I requested that PBS cancel the order (so I could get my credit back sooner than 1 month and reorder the book) .... but they told me that the sender of the book had to request for the order to be cancelled.

It makes sense that PBS won't just take the work of the receiver .... (even with PMs) .... so you might just want to go ahead and ask the sender to request that PBS cancel that book transaction.

Date Posted: 1/22/2010 4:56 PM ET
Member Since: 2/14/2007
Posts: 308
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I just heard back from the sender.  She says that she packaged the brand new books, including jackets, up very nicely.  She was sorry that there was a problem, and mentioned that her sister has also had a few requests through here that she never received either and that she suspects something is going on with the mail.  She also told me to pm her any other books that I might like and she would send to replace what happened with the post office.  I don't plan to do that because I don't want just anything in hardback.  I would just like to get my credit back for the one that was lost and then look for another hardback copy.  So whether she actually sent the dust jacket with the book I received or not, I guess I can't do anything but mark it received with a problem and then click on "damaged by USPS" when I do.  I will know next time to handle that part better if it ever happens again.  I can wait for the book to go missing to get my credit back if that's the easiest way to go.  I'm not necessarily in a hurry to get it back since I have more.  Should I still ask her to cancel the request anyway or just wait?  Thanks.

Date Posted: 1/22/2010 5:00 PM ET
Member Since: 1/23/2009
Posts: 3,041
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Since you've already received the package, then yes, I would ask her to contact the PBS Team to let them know what happened. Did she mention if she will be refunding your other credit? Since she is offering to send you other hardcovers, I wouldn't think a credit would be that big of a deal to her.