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Topic: Question about ordering multiple books

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Subject: Question about ordering multiple books
Date Posted: 10/17/2016 3:52 PM ET
Member Since: 2/20/2009
Posts: 19
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Someone ordered 6 books from me. The requestor has an RC requesting the books be in really good shape. The cover of one of the books has seen better days, so I am unsure if this one book would meet her RC. What I want to do is mail all 6 books but only take credit for 5, thus giving her the 'iffy' book. That way if she is unhappy with it, she isn't out a credit. I am unsure how to go about this. With each book listing is the option "this book does not meet conditions". Do I just click this tab for the one book. I am afraid by doing this, the system might think I am turning down all 6 books and the transaction might disappear. Any help would be appreciated. Thanks.

Date Posted: 10/17/2016 5:16 PM ET
Member Since: 6/30/2008
Posts: 2,763
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one thing you could do is click on the requesters name and go to their profile and give them a credit after you ship and they have received the books. you receive 6 credits and then give one back.

Date Posted: 10/17/2016 5:22 PM ET
Member Since: 1/3/2010
Posts: 15,440
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You could PM the member and mention you will refund the credit on the iffy book. Or you might just ask if the member wants that book for free. Some don't want a book in less than top condition even if it is free.

Date Posted: 10/17/2016 5:29 PM ET
Member Since: 2/20/2009
Posts: 19
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Unfortunately I cannot PM the requestor before I accept the request....I do not have access to their name.

Date Posted: 10/17/2016 6:48 PM ET
Member Since: 8/16/2007
Posts: 15,188
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Accept the request and then PM the requester on what you are going to do. Explain that you did not want to deny the one book and have it roll to the next person with a copy before talking to them about including your copy for free.

I would ask them to cancel the request for the book that might not meet their RC before printing labels or marking them as mailed. If you send it and refund the credit early, then you might end up giving back a credit you never get if the books don't arrive and they would have to mark a book received and be stuck in the position of whether or not to mark it that it did not meet their RCs. Just tell them if they'd like the copy free, cancel the request and if your copy is not good enough, they can always submit another request after receiving your package.

Date Posted: 10/18/2016 10:21 PM ET
Member Since: 1/25/2010
Posts: 2,972
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one thing you could do is click on the requesters name and go to their profile and give them a credit after you ship and they have received the books. you receive 6 credits and then give one back.

-edited to clarify that my opinion applies to WL only-

If it's for a WL book and you do this they'll lose their place in line for a copy of the book that would meet their RC so I'd advise against it.



Last Edited on: 10/19/16 11:21 AM ET - Total times edited: 1
Date Posted: 10/19/2016 7:26 AM ET
Member Since: 2/13/2007
Posts: 2,270
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I'd do as Melanie says, and matter of fact, I do it all the time. Since they are requesting 6 books, the odds are that they are not WL books. I don't routinely use PBS postage but I do when I get a multiple book order such as this one to protect my credits in case the books do go lost. If you use PBS postage you could then return the credit right away since you got it right away.