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Topic: Question about PBS Reminders

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Subject: Question about PBS Reminders
Date Posted: 3/16/2010 12:37 PM ET
Member Since: 11/5/2009
Posts: 1,083
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Yesterday I got an e-mail from PBS asking me if I had received a certain book.  I had and forgotten to mark it received (bad me....this is why I don't mind when people PM me a reminder).  I noticed that the book was one that was sent with PBS postage and DC.  My question is, did the fact that this book was sent with PBS postage cause the e-mail to be sent or do they send one on all books that are getting near the "go lost" date?

Date Posted: 3/16/2010 12:41 PM ET
Member Since: 2/28/2007
Posts: 2,164
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They send that email to every book recipient past the "lost" date, DC or not!

Date Posted: 3/16/2010 12:45 PM ET
Member Since: 11/5/2009
Posts: 1,083
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This e-mail was well before the "lost" date.  It actually came to me a couple of days after the book was marked as delivered by the PO.  Thtat's why I am curious as to whether it was the PBS DC that generated the e-mail or the fact that it was a little more than a week before the "lost" date (I believe it was 10 days).

Date Posted: 3/16/2010 12:54 PM ET
Member Since: 3/13/2006
Posts: 16
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Yes using PBS DC will trigger an email from the system a couple of days after tracking says it was delivered to you. I had that happen once as well. It said in the email something about that the tracking indicates I received the book. And this was well before the "is this book lost" emails usually arrive.

Date Posted: 3/16/2010 12:57 PM ET
Member Since: 10/22/2009
Posts: 1,452
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I've received those e-mails before.  In the short time I've been here, I've actually had three books go lost on their way to me.  (One I did end up receiving--it was mailed very late.)  I think one usually gets sent out about a week or ten days before the book is scheduled to go lost, and then another will be sent out just a couple days before the book is scheduled to go lost.

Date Posted: 3/16/2010 1:38 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It's not just on DC books. It sends them on all books if they hit (I think) the 3 wk mark and still not received. 

Date Posted: 3/16/2010 3:45 PM ET
Member Since: 8/10/2005
Posts: 4,599
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It's not just on DC books, and there are two different e-mails...the first after about 2 1/2 weeks (I think) and then again just before a book is due to go lost. It does this on every book...I recently had a couple books coming from Hawaii that arrived after the 'lost' date and I know I got 2 emails asking whether I'd received the book.

Cheryl

Date Posted: 3/16/2010 4:30 PM ET
Member Since: 6/26/2006
Posts: 6,633
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I don't PM receivers simply because PBS sends those reminder emails automatically.  If I'm already getting two emails from PBS reminding me to mark the book received (if I've received it) I don't want five more messages from the sender reminding me to do the same.

They come whether or not the sender used DC, and whether or not DC indicates that the book was delivered.  It's all automated based on the time passed since a book was mailed.

Date Posted: 3/16/2010 6:12 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I'm with you Britney!  The two reminders from PBS keeps me on my toes.  I do not want or need PM's from the senders!

Briana -
Date Posted: 3/16/2010 8:28 PM ET
Member Since: 4/8/2009
Posts: 2,763
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Last Edited on: 4/16/12 9:11 PM ET - Total times edited: 1
Date Posted: 3/16/2010 8:37 PM ET
Member Since: 3/13/2006
Posts: 16
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What I was trying to get at is if the sender uses PBS DC and the tracking shows that it was delivered, the system will email you 2 days later if you haven't marked it received. It has nothing to do with it being near the time of the book being lost. When I got an email, it had been sent out 7 days before that. They sent me a reminder stating that tracking showed that it was delivered and that I needed to mark it received. I only hadn't because I was away at the time and hadn't technically gotten the book yet.

Date Posted: 3/17/2010 2:55 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Just remember, Briana, that just because the DC says the book was delivered, does NOT always mean the book went to the right house. We've all received mail for the neighbors or the next block over or had our own mail brought to us by a neighbor or someone else. It only guarantees that the book was delivered somewhere, and even then, sometimes, some PB's will mark it rec'd when it gets to their facility rather than when it gets to the house even tho they are not supposed to do it that way. Then they take their merry ole sweet time sometimes about actually getting it to the destination!!! So, sometimes you do have to take that DC with a grain of salt.

Date Posted: 3/17/2010 4:19 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Lisa wrote:  if the sender uses PBS DC and the tracking shows that it was delivered, the system will email you 2 days later if you haven't marked it received

Are you sure about that?? I have had a number of books scanned as 'delivered' to me that had not actually been delivered yet, so obviously I didn't mark it received. In one case it was at least a week later before I actually had the book in my hands, in a few other cases it was at least 3-4 days. I never got any notification from PBS, automated or otherwise, asking me if I had received the book. Since I get the other PBS notices and have gotten "have you received this book" for other books, I can't imagine that those just went astray. I also can't find anything in the help docs that indicate that these notices are sent.

Cheryl

Date Posted: 3/17/2010 8:10 PM ET
Member Since: 7/28/2006
Posts: 4,980
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Cheryl,

In my experience there is an extra automated message sent when users use PBS postage/DC.  I have a PO Box that my PBS mail goes to which I only check about once a week.  There have been many times I've gotten these emails because the book was delievered to the post office (and hence DC said it was delievered) but I hadn't picked it up yet.  Again, well before the normal times for automated emails about marking books recieved. 

Also, these emails do say something along the lines of "DC indicated the item was delievered so you need to mark it recieved" or something like that. So they're not the same letter as the normally generated emails.

Edited to add: I'm not sure if the 2-day time period is correct (in my experience it's closer to 3 days, but I could be wrong), but I know that I have gotten these types of messages before. 



Last Edited on: 3/17/10 8:11 PM ET - Total times edited: 1
Date Posted: 3/17/2010 8:14 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Alisa, is it possible to look under your club communications and find that email?   As a tour guide I'd like to be able to quote it when/if asked.  Thank you.

Date Posted: 3/17/2010 9:36 PM ET
Member Since: 7/28/2006
Posts: 4,980
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The last 2 or 3 I've gotten were over 30 days ago, but I was able to find this one in my old emails that I didn't delete back from July. 

Here's what the normal reminder says:

Hello! This is the Librarian at PaperBackSwap.com. I was wondering if you have received the book 'Devil's Kiss' by Sarwat Chadda in the mail yet?

If you have received this book already then please log into your account and mark it received. You can click below to take you to your account.

If you have NOT RECEIVED this book yet, then please ignore this email and let's give it a few more days. Sometimes it takes the US Postal Service a little longer to ship books across the country.

 

And here's the DC reminder (with the differences in bold):

Hello from the Librarian at PaperBackSwap.com! Have you received the book 'The Host' by Stephenie Meyer in the mail yet? The post office has informed us that it was delivered on 7/9/2009.

 

If you have received this book already, please click below and mark it received.  Marking incoming books received as promptly as possible is critical to membership.

If you have NOT RECEIVED this book yet, then please click the link below for more information:

http://www.paperbackswap.com/help/help_item.php?id=367 [this is a different help doc link than the regular email]

When you let us know that you have received the book, we can credit the other member for sending it. Thanks for handling this promptly for the benefit of other PaperBackSwap members.

 

As for timeframe, it looks like I got this 2 mailing days (3 calender days, it was over a weekend) after the DC said it had been delievered. 

 

Hope that helps!  :)



Last Edited on: 3/17/10 9:39 PM ET - Total times edited: 1
Date Posted: 3/18/2010 1:13 PM ET
Member Since: 2/5/2007
Posts: 30,800
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Alisa - thank you so very much.

Seems as if there is always something new to learn on here.

I appreciate you taking the time to find and post these.  It will help me as a tour guide.

Date Posted: 3/18/2010 2:00 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Well cool...you do learn something new every day! LOL I wonder if that's new. I honestly haven't gotten any notices like that at all, and the person did use PBS DC because I was able to see the details on the site. Weird.

Cheryl

Date Posted: 3/18/2010 2:32 PM ET
Member Since: 7/28/2006
Posts: 4,980
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Well, it would at least be a year old since I've been getting those types of emails occasionally for about a year now.  Could be older, I'm not sure. 

I did have one that had DC recently that I didn't get any emails for, and it was a week before I could pick it up because I was out of town.  So I'm not sure why I didn't get an email then.  It might have been because it was coming from an APO address.  I know the system allows extra time for those transactions since they are outside the continental US.

Date Posted: 3/18/2010 5:42 PM ET
Member Since: 8/26/2006
Posts: 9,327
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Thanks, Alisa -- that's new to me too.  Really appreciate the info!