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Topic: Question about a RWAP

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Subject: Question about a RWAP
Date Posted: 8/28/2009 4:05 PM ET
Member Since: 8/11/2009
Posts: 168
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 I received a book with water damage. I very politely told the sender the problem and requested my credit back. They want the book back before they will refund my credit. I have no problem mailing them the book, if they send a credit to recover my postage. So that means they owe me 2 credits, is that correct?

    I don't think that the sender is a happy camper. My RC about smoke was mentioned, which has nothing to do with PBS guidelines about water damage. Sender said they received the book from this site as if that made it OK to send to me. Did I handle my end correctly?

Date Posted: 8/28/2009 4:15 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 12/10/09 10:57 AM ET - Total times edited: 1
Date Posted: 8/28/2009 5:44 PM ET
Member Since: 8/9/2007
Posts: 4,058
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This goes back to the same thing I just said to Mike in his "book not in 'good' shape" thread.  It's irrelevant if the sender received the book from another member in that condition.  That doesn't give them license to pass that problem along to someone else.  The buck is supposed to stop with the receiver.  If you receive an unpostable book, it's your responsibility to mark it RWAP and ask for a credit refund.  Copy & paste the relevant info from the help docs on book condition, specifically the part that mentions water damage, and then add this from the help docs as well:

  • Remember that the requestor is not required to send the book back at his or her expense.   There is more information about this below.  The sender of a problem book does risk losing credit, book and postage; this is the incentive NOT to send problem books.