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Topic: Question about RWAP

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Subject: Question about RWAP
Date Posted: 11/1/2016 9:21 AM ET
Member Since: 7/13/2013
Posts: 259
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Hi all,

I received a book with underlining throughout one chapter (it is not a textbook).  When I go to report the problem, the dropdown menu does not list this particular issue.  How do I report this.  I am not looking to get my credit returned since it is a book I want to read. 

Last Edited on: 11/1/16 10:33 AM ET - Total times edited: 1
Date Posted: 11/1/2016 10:44 AM ET
Member Since: 10/24/2008
Posts: 1,482
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Book damaged by sender? Then just send the sender a note stating that they should've sent you a message about the book before mailing it. Tell them that your note requesting a credit back, but it will give them a heads up.

Just looked and it is damaged by sender.



·  Damaged by Sender


Last Edited on: 11/1/16 10:47 AM ET - Total times edited: 1
Date Posted: 11/1/2016 10:48 AM ET
Member Since: 1/17/2009
Posts: 10,125
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It's reported as Damaged By Sender. 

Writing in books is actually allowed if the sender PMs you first, before mailing, and gains permission to send the book anyway. So, if they didn't do that, then a RWAP is perfectly appropriate.

If you are not requesting your credit back,  just unclick the checkbox that says you want your credit back, as you fill out  the RWAP form.  You can also say that in your message to the sender. 

Date Posted: 11/1/2016 10:58 AM ET
Member Since: 7/13/2013
Posts: 259
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Amber and Sara,

Thanks so much for the response. 


Date Posted: 11/5/2016 5:13 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Textbook is a loose PBS classification.  But the sender MUST receive requestor approval before sending a (textbook) with highlighting, underlining, margin notes, etc. 

If #1 the sender did not ask, and #2 you did not approve, the book is RWAP.

Last Edited on: 11/5/16 5:14 AM ET - Total times edited: 2