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Topic: question about record keeping

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Subject: question about record keeping
Date Posted: 1/30/2011 9:24 AM ET
Member Since: 9/29/2010
Posts: 2
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I joined this group several months ago. After receiving one book from a member that was in pretty poor shape I mentioned this in a post. I was then advised that I could list the condition of books that would be acceptable to me. So,  of course, I did that..

Recently one of my requested books became available. But after replying that I did, in fact, want it I received a notice that it did not meet my specifics as to condition. Ok, good deal.  Seems this works well. 

Two weeks later I receive a notice that this same titled book is available. I never considered it would be the same book from the same member so said 'yes' again.  You know what's coming next, right? Two days after acceptance I receive an email telling me the book did not meet my criteria.  

Now I checked to see if this was offered by the same member who had previously offered this title. And--sure enough same book from same member. 

So the question is " is there any monitoring system for this type of situation?".   

When I received the second notice that this titled book was available I never considered that it might be the same book previously refused due to condition.  

Is this a fluke or is this something that needs to be addressed? 

thanks for reading. 

 

 

Date Posted: 1/30/2011 10:50 AM ET
Member Since: 7/19/2010
Posts: 3,673
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It sounds like this was a book on your wish list, not one that you ordered from someone's bookshelf.  Is that right?

When a sender says that their book does not meet your conditions, then the book usually goes to the next person on the list and you remain at the same spot on the list for the next person who posts the book.  So it sounds like that person either cancelled after the transaction with you (which may have happened if the sender had something come up that prevented he/she from being about to mail as he/she originally expected) or that this is a book with a very small wish list and it went through the list.  Either way, you don't lose your spot in line so if the person unposts and then reposts the book you would be offered the book again.

I hope that makes sense.

Date Posted: 1/30/2011 10:53 AM ET
Member Since: 1/12/2009
Posts: 4,412
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Barbara, one explanation is that you may be the only wisher for this book. 

You mention that it was 2 weeks before the book was offered to you again and by the same person.  When there is only one wisher for a book & it cannot be sent to that wisher due to RC's, the book is removed from the shelf of the offering member.

It appears that the member offering the book waited 2 weeks before re-posting it, assuming/hoping you'd already got your copy.

Edited because I had it backwards. blushOops!



Last Edited on: 1/30/11 6:46 PM ET - Total times edited: 1
Date Posted: 1/30/2011 11:28 AM ET
Member Since: 5/15/2005
Posts: 1,328
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Edited because I misunderstood what the OP was asking.



Last Edited on: 1/30/11 12:46 PM ET - Total times edited: 1
Subject: to Leslie
Date Posted: 1/30/2011 11:45 AM ET
Member Since: 9/29/2010
Posts: 2
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Perhaps I expect more than I should. When I listed my RC's for a book I thought that anyone  offering a book would automatically check that out. 

But especially in this case in which the person offering knew and  stated  after the fact  that their book was ' not in very good condition".

If I were offering such a book I would double check to see if the requestor has any RC's listed that would preclude my book.  

Seems like a logical thing to do. 

Also, in regard to your thoughts that I may have been the only person requesting this particular book I was actually # 6 on the list.  This might suggest that others also turned it down but who knows. 

Might be nice if the condition of the book offered was noted at the time of posting.  I have received emails from several other members who have also expressed concern over the quality of some of the books received. 

That's too bad because this idea of swapping books is really a good thing. 

 

 

Tina D. (tinad) - ,
Date Posted: 1/30/2011 12:12 PM ET
Member Since: 4/8/2009
Posts: 350
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Perhaps I expect more than I should. When I listed my RC's for a book I thought that anyone  offering a book would automatically check that out. 

When someone posts a book, it should already have met the criteria laid out by PBS as to what is acceptable.  It's only after someone has requested a book from your shelf that you will know if they have an RC or not.  And at that point, it's up to the sender to decide if the RC is something they feel their book meets (some people just automatically refuse RC's just because) and want to send.

But especially in this case in which the person offering knew and  stated  after the fact  that their book was ' not in very good condition". 

They probably felt the book met the PBS conditions or it shouldn't have been posted in the first place.  Since I don't know what your RC is, maybe they felt, that even though the book was postable, they didn't want to risk losing the credit if it didn't fit your criteria and that was the reason given for declining.  If I receive an RC from someone and  they are wanting "excellent or like new condition", I will, 9 times out of 10, turn it down (even if I feel it's in very good to excellent condition, it's just too subjective).

I have received many books in like-new condition and I have received some books that have been well-read or were older but still postable according the the PBS criteria.  I really love this site and in the year and a half I've been here, have had a really great experience.

Date Posted: 1/30/2011 12:36 PM ET
Member Since: 5/15/2005
Posts: 1,328
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Sorry, I misunderstood what was happening to you. What you're going through is exactly how the site is set up to work. It's just further complicated by having a requestor condition (that may be a little too vague or subjective for most members to feel comfortable accepting).  

If the book is still on your wishlist, each time it's available to you, you'll have to accept (or put it on autorequest), then the person who listed the book will be able to see your conditions and accept or decline accordingly. It sounds like you're being offered different copies of the book from different members and maybe the problem is your Requestor Condition (RC). What is very good condition to me may not be the same as it is to you, so in order to avoid a problem, I'd probably just decline and my book would move to the next requestor.

I'm not sure what you mean by "If I were offering such a book I would double check to see if the requestor has any RC's listed that would preclude my book." This is a first in, first out site. Books need to meet minimum conditions (as described in the rules) and then books posted first are automatcially offered to the person(s) who requested them first. So the person offering a book will have no idea if it's going to be offered to someone with conditions or what those conditions are until you accept the offer.

If you receive books that don't meet the minimum requirements, that should be reported when you mark the book received. You can also ask for your credit back.

You may want to read the help section or maybe contact a tour guide. It sounds as though you're thinking the site works in a different way than it actually does and I'm not sure I explained it clearly.



Last Edited on: 1/30/11 12:40 PM ET - Total times edited: 1
Date Posted: 1/30/2011 1:21 PM ET
Member Since: 8/16/2007
Posts: 15,200
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Barbara, one explanation is that you may be the only wisher for this book. 

You mention that it was 2 weeks before the book was offered to you again and by the same person.  When there is only one wisher for a book & it cannot be sent to that wisher due to RC's, the book is removed from the shelf of the offering member.

It appears that the member offering the book waited 2 weeks before re-posting it, assuming/hoping you'd already got your copy.

Just an FYI - this scenario wouldn't happen. If the only wisher on a book has their RCs denied, the wisher is removed and the book remains on the poster's shelf until it is requested. The book is moved to the wisher's Reminder List.

I am curious on what tells you its the same member offering the book? There should be no way see who denied it if they are properly turning down the RCs.

But especially in this case in which the person offering knew and  stated  after the fact  that their book was ' not in very good condition".

If I were offering such a book I would double check to see if the requestor has any RC's listed that would preclude my book.  

They can't do that before the offer is sent to you. They just post the book and the system takes over. There is no way for them to see who is the first wisher or whether they have conditions until after they've posted the book. If you have conditions they see them at that time and accept or deny them.

For that turn down wording, it sounds like you ask for books in "very good condition"? There are a lot of members who will turn that down just because they won't know what you think is 'very good condition". I don't think that they are indicating that the book is in bad condition, just that it is postable which would be "good condition".

Might be nice if the condition of the book offered was noted at the time of posting.

Because PBS has minimum condition requirements and works on a FIFO system, noting conditions won't really help. You can't pick and choose which copy you want and your copy will be offered to the first wisher no matter what. There are other sites that allow that, but the PBS system just really doesn't have a function for it. If you search the Help Center for description of condition you should find their explanation on why the PBS system doesn't work around that. The system assumes all books are postable and it is the requester's responsibility to ask if they want more and when doing that they risk getting turned down where the books just meet the site guidelines or they just don't want to risk it on a subjective RC.

eta: to answer your question about a monitoring system - a member is not penalized at all for turning down Requester Condtions.  They are above and beyond the site requirements and a sender is not forced to deal with them.  If the same person were to be repeatedly posting the same book and never sending it, I think the system would probably pick that up after a while.



Last Edited on: 1/30/11 1:24 PM ET - Total times edited: 1
Date Posted: 1/30/2011 2:35 PM ET
Member Since: 9/27/2008
Posts: 370
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Might be nice if the condition of the book offered was noted at the time of posting.  I have received emails from several other members who have also expressed concern over the quality of some of the books received.  

The assumption is that every book offered will meet the PBS.com standards and so there is no need to make a special note of the books' condition.  Of course, people are people and some people don't think rules apply to them.  But overall, I think on this site those are a small minority.  I have been a member for 2 1/2 years and only had one problem, and that was just a mistake.  The sender was sending out multiple books and sent me the wrong book by mistake while sending my book to the other person.  Easily fixed. 

Date Posted: 1/30/2011 3:23 PM ET
Member Since: 8/23/2007
Posts: 26,510
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The book doesn't necessarily NOT meet PBS guidelines  They probably just don't want to accept your RCs (I don't know how they're worded but if they're vague, picky sounding or ask for a PM-many people will just decline). Instead of leaving the reason blank or putting something like "I don't like the RCS" they just stated that it's a well-read book. The rules say that a book has to be postable when it's mailed. It does not say that it has to be postable after the receiver has read the book.  In fact it used to say (it may still) that everyone should expect to be the last one to pay a credit for a book once in a while. 

I personally turn down any RCS that accuse me ahead of time of trying to pass a bad book on them, are long, vague, demanding (I will not count dog ears and spine creases), want "mint condition"  or a PM to discuss the books condition.  I don't need a credit that badly and the book is likely to be ordered by someone else soon anyway. 

(I'm not saying your RCs are like this- I don't know what they are-just saying that the book might be postable and they just don't want to deal with your RCS).