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Topic: Question about Sending Etiquette

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Subject: Question about Sending Etiquette
Date Posted: 3/19/2010 12:32 PM ET
Member Since: 2/12/2010
Posts: 5
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Hi everyone! I'm new to the forum and somewhat new to PBS (about 5-6 weeks now). I've been wanting to introduce myself for some time and regret that I'm doing it with a problem. I was just wondering what normal etiquette is for sending. I requested a book from someone, a list type book. They responded that they would mail it. Then, after they mailed it they sent me a message saying that they didn't have the book but they sent me a different book on the same subject matter in its place and that "should take care of me." Does anyone else think this is wrong and irritating. I told the person that this was not OK and haven't heard back. My question for all of the pros is what would you do since the book is already mailed? Should I request the credit back or just let it be? 

-Samantha

Date Posted: 3/19/2010 12:39 PM ET
Member Since: 7/28/2006
Posts: 4,982
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Hi Samantha!  Welcome to PBS!

Sorry to hear you had a bad trading experience.  I would treat this like any other "wrong book" transaction. Even when you receive the book that was sent in place of your request DO NOT mark the book received.  Until you receive the right book, this request needs to stay on your "En Route To Me" tab, even if you got something else in it's place.  After 26 days the book will be Lost in the Mail and you will get your credit back.   

ETA: Doing it this way you won't have to request your credit back, since if it isn't marked received, the sender won't ever get credit for the book. 



Last Edited on: 3/19/10 12:40 PM ET - Total times edited: 1
Date Posted: 3/19/2010 12:40 PM ET
Member Since: 2/13/2007
Posts: 2,272
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I would mark it RWAP when it arrives as it is the wrong book. Yes, request your credit back. Substituting a book is not acceptable!

Date Posted: 3/19/2010 12:46 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I would mark it RWAP when it arrives as it is the wrong book. Yes, request your credit back. Substituting a book is not acceptable!

I'm unclear on why she should mark it RWAP and take a chance of never getting her credit back.  Since they are not sending the book she ordered, she should simply not mark it as received.  She should also report this member to PBS because they either 1) don't understand the rules of this site or 2) are trying to rip people off.  Either way, this member needs to be reported.

Samantha:   Copy the text of the PM the member sent you about sending a different book.  Send this to the PBS teacm (contact link in lower right corner under "Company").  This member needs to be reported for flagrantly violating the rules of this site.



Last Edited on: 3/19/10 12:51 PM ET - Total times edited: 1
Date Posted: 3/19/2010 12:55 PM ET
Member Since: 2/2/2007
Posts: 2,667
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Since Alisa is a Tour Guide (you can tell by the little TG symbol under her name)  I would follow her advise and NOT mark the book received since you you did not get the book you asked for.  When it goes lost the systen will give you your credit back automatically. 

The problem you might have if you mark it as received with a problem (wrong book) is that it then gives the sender the choice to refund your credit or not.  I am guessing that since they know they sent you the wrong book they will not refund it on their own!!

Date Posted: 3/19/2010 1:04 PM ET
Member Since: 5/18/2007
Posts: 13,195
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Now that's a first for me! That takes some balls to substitute a book and think that's OK. 

And I'll just echo what others have said, don't mark it received when you get the wrong book because the book you ordered  and are waiting for truly hasn't arrived. A replacement book doesn't count.

I'm really shaking my head at this one.  That just takes a lot of nerve!!!!

Date Posted: 3/19/2010 1:09 PM ET
Member Since: 5/14/2009
Posts: 6,852
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If the book was marked mailed, then send a message asking them  to contact PBS and cancel the order, that you do not want the book and you will receive the credit.  If they have not marked the book mailed, then I would ask them to cancel the transaction.  I would give them a day or two to respond incase they are not online everyday.  If they ask for the book back they need to buddy you a credit to cover postage if you agree, but you are not under any obligation to return the book.

If they will not do this, then you can contact PBS by clicking this link Contact Us.  Explain the situation. PBS will not get involved in a transaction, but it isn't the matter that you received the wrong book, you were purposely sent the wrong book.   If you taken the steps to work this out with the sender and they do not respond PBS should know this too, because noncommunication is not tolerated in a problem swap.

I am sorry this happened to you and I hope your other swaps go smoothly.  Robin

Date Posted: 3/19/2010 1:10 PM ET
Member Since: 4/7/2008
Posts: 15,690
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Yup, Alisa is right. From the Help Docs:

If you received a book you did not request (not just the wrong version of a book you DID request but a title you do not recognize), you should NOT mark the book received - you should PM the sender as described in I received a book I didn't request!

Since you know the sender sent you the wrong book on purpose, you don't have to follow the instructions in the link above. Just PM her back and say that per the rules you don't need to mark the book received because it was not the book you requested. You are not obligated to send the book back to her and if she wants it and you feel like returning it, she must give you another credit to cover postage.



Last Edited on: 3/19/10 1:13 PM ET - Total times edited: 3
Date Posted: 3/19/2010 1:15 PM ET
Member Since: 7/28/2006
Posts: 4,982
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Thanks for looking that up DG.  I knew I'd read it in the HC but couldn't find it when I was looking.  It was hiding under a sentence I didn't skim.  :)

Date Posted: 3/19/2010 1:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I wonder if you could just refuse delivery of it-then she gets the book back (she'll have to pay postage again if she used media mail). 

Personally I would contact PBS and ask them to cancel the transaction so you can go back on the WLquicker or reorder the book from someone else.

Date Posted: 3/19/2010 1:43 PM ET
Member Since: 8/10/2009
Posts: 9,984
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Welcome Samantha.  I've been here for 9 months now and have had almost 100 swaps and only a handful of issues or disappointments.  So don't be discouraged.  There are far more good swaps than problem swaps. 

Date Posted: 3/19/2010 5:26 PM ET
Member Since: 2/12/2010
Posts: 5
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Thank guys! I'm not discouraged at all. I've had at least 10 swaps that have gone wonderfully. I'm addicted to PBS. :) I think what I'm going to do is when I receive the book just mark it as return to sender. Thankfully that's the only book I'm expecting. Then when the time passes I'll mark it as book not received. I'll also report her.

Again, I appreciate the advice and the warm welcome!

-Samantha

Date Posted: 3/19/2010 5:40 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Welcome, Samantha!  I'm shocked that another member would do that.  Totally unacceptable.  I'd be letting the PBS team know about this ASAP since you might not be the only one they're doing this way.  We have to actually tell PBS these things since they don't read the forums or read your PM's unless asked to.  We are the quality control for PBS.

Ruth

Date Posted: 3/19/2010 5:52 PM ET
Member Since: 4/16/2008
Posts: 770
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Welcome, Samantha!

Sorry to hear about your issue.  I agree with everyone else, that is totally unacceptable behavior.  I can't imagine that anyone would do such a thing, but I am continually surprised by what I find in the forums.     Overall, it is a great place to be, and I hope that you enjoy PBS as much as the rest of us do!  It's so addicting!

Date Posted: 3/19/2010 6:38 PM ET
Member Since: 3/27/2009
Posts: 25,000
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Then, after they mailed it they sent me a message saying that they didn't have the book but they sent me a different book on the same subject matter in its place and that "should take care of me."

 

WRONG-O

Mark it RWAP. That oughta "take care of them."

Date Posted: 3/19/2010 6:51 PM ET
Member Since: 10/13/2007
Posts: 36,445
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I disagree with Tome, do not mark it recieved at all. Do as the Tour guide had informed you to do.
Seems like they might have seen you as a new member and one they can pull a fast one on. Either that they are new themselves and need to read the rules.

Either way not acceptable!

Date Posted: 3/19/2010 6:55 PM ET
Member Since: 8/16/2007
Posts: 15,194
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That is just so wrong. I would also recommend send in Feedback and copy that PM from her into it. The Team needs to make sure this member understands it is not acceptable to do this.

Date Posted: 3/19/2010 6:55 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If you mark it RWP then you are their mercy to get your credit back. And really, how can you mark a book you haven't received as received.  It's not like you got the wrong binding but a completely wrong book.

Date Posted: 3/19/2010 6:56 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Samantha, writing Return To Sender on it sounds like a good plan, the only down side is that is going to tie up that credit until the book goes lost in the mail. I would really consider using the "Contact Us" link at the bottom of the page to let the team know about this situation. Someone really needs to tell this member that it is ABSOLUTELY NOT ok to send someone any old book they please and expect a credit in return. It doesn't have to be you, but it needs to be done, so please write a message to the team. Additionally, you could ask them to cancel the transaction so that you can get your credit back sooner since the sender has admitted in writing that they did not send the book you ordered.



Last Edited on: 3/19/10 7:01 PM ET - Total times edited: 1
Date Posted: 3/19/2010 7:31 PM ET
Member Since: 4/25/2007
Posts: 11,520
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I would contact the PBS team about it and they can read the PM that was sent to you and cancel the transaction.  That way, you'll get your credit back right away and when you receive the package from the other member, you can write "refused, return to sender" on it.

Date Posted: 3/19/2010 7:40 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I agree with Liesl.  Any time you "receive" a book - right one or wrong one - they still get the credit. They may know that.  Did they use PBS postage and DC?

Ruth

Date Posted: 3/19/2010 8:43 PM ET
Member Since: 3/27/2009
Posts: 25,000
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I disagree with Tome, do not mark it recieved at all.

 

This is odd. I actually agree with XenGab's disagreeing with me! Embarrassed

Now that I think about it, she's right. Don't mark it received at all because you in fact are not receiving the book you requested.

Date Posted: 3/19/2010 9:15 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Absolutely do not mark it received, and send in feedback using the form found on the Contact Us page listed below under the Company column.

You might also send a msg to the sender if you like that you are sending this into PBS as it is totally unacceptable and against the rules (who knows, maybe they just joined and really don't know, tho that's NOT an excuse for doing it, only a reason for sending the PM)

Also, if you are absolutely sure of the city and name that it will be coming from and that you absolutely don't have any books coming from anywhere near there. you certainly could mark it "Return to Sender" and refuse the pkg. Unless PBS cancels the request for you, you will have to wait for it to time out anyway, and it's not always a positive that PBS will cancel this, but rather let the system do the job, by the book going lost and returning your credit to you. But, I'm assuming PBS will tell you if they are going to cancel it or not, or whether you should just accept the book and POST it, afterall, you didn't ask for it, so you can post it, trash it, sell it, or do anything you want with it, and the sender has no voice in the matter. Even if they say, send it back I'll pay the return postage or give you a credit for the return postage, you are NOT obligated to return it. So, pick your choices of what you want to do with the book, you are all good. She is a very bad member, or needs to buck up if she's new and get to reading!!!

BTW: Over 3,000 books traded on here, and never once has anyone ever decided they knew what was in my brain better than I!! Not even hubby tries that one!



Last Edited on: 3/19/10 9:18 PM ET - Total times edited: 1
Date Posted: 3/19/2010 9:26 PM ET
Member Since: 7/23/2006
Posts: 15,930
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BTW: Over 3,000 books traded on here, and never once has anyone ever decided they knew what was in my brain better than I!! Not even hubby tries that one!

LOL Sherry!  You're lucky - my husband does that all the time :-b

Definitely agree with the other stuff Sherry said though - don't mark it received, you can return it to sender if you want (or not).  And let PBS know about this.

welcome to PBS!  I hope from the other posts, you realize this is really really strange!

Date Posted: 3/19/2010 9:32 PM ET
Member Since: 9/20/2009
Posts: 125
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I am shocked another member would actually try to stick you with a book you neither requested nor wanted!! Even if this started as an honest error that member should have PM'd you and let you know they did not have the book you ordered. They NEVER should have just sent you whatever book they had!! I agree with all the TGs do not mark it received!! I also like the refuse and return to sender idea.  Maybe forcing that member to pay the return postage would make them think twice about doing this to another member.

By the way Welcome! Most swaps work wonderfully!!

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