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Topic: Question about USPS pick up policies from businesses

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Subject: Question about USPS pick up policies from businesses
Date Posted: 11/23/2014 7:33 AM ET
Member Since: 10/17/2009
Posts: 621
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Hi, All!

On 11/3, I ordered items from Company X. On 11/7, I received an email that my order had shipped via 3 day shipping. As of 11/20, it had not arrived, so I went to the USPS website with the tracking number and found out that although Company X alerted USPS to expect my order, it never went out.

I called Company X which told me they usually ship UPS, not USPS (this was not on their website and I prefer my PO box to home, plus UPS here conconsistently damages stuff in route to me). Company X told me USPS will only pick up from businesses when there are either 50 outgoing packages or a total of 250 pounds in outgoing packages. Is this true, or do I need to argue with Company X more? 

My package is now supposed to go to my office via UPS. I looked online yesterday, and while Company X is a national company with good product reviews, their shipping reviews are not good. 

Thank you for your help.

Cathy A. (Cathy) - ,
Date Posted: 11/23/2014 9:24 AM ET
Member Since: 12/27/2005
Posts: 4,150
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This is entirely on Company X. If they say they'll ship something to you, it's their responsibility to get it to the shipper, whether that means they arrange a pick-up or take it to a drop-off point. I'd ask them to refund the shipping fees on this order since they are the ones who mishandled it. They could refuse, but it can't hurt to ask.

Date Posted: 11/23/2014 9:43 AM ET
Member Since: 10/17/2009
Posts: 621
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Thanks! The shipping was free, since my order was over $50, but I plan to ask them for something to make it right.
Date Posted: 11/23/2014 10:29 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I agree with Cathy entirely.  Company X is running a business and taking orders (and one assumes receiving money) and therefore it is their responsibility to mail promptly.  Many times I've been in line at my local PO when small businesses brought in their own packages to mail at the counter. 

BTW - no expert, but that part about minimum pieces/pounds sounds sketch.  But again, don't bother arguing that point, arranging timely shipping is the sellers responsibility.  You should have been notified immediately if they could not ship quickly.

Date Posted: 11/24/2014 12:02 PM ET
Member Since: 7/30/2007
Posts: 4,275
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I *think* the minimum piece count applies to arranging a set pick up time with the Post Office, like saying pick up every day at 4:00 pm...If you have less than the minimum, you have to call and arrange a pick up each day, and it's done whenever the carrier gets there, not at a specific time. 

Date Posted: 11/24/2014 8:03 PM ET
Member Since: 10/17/2009
Posts: 621
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Thanks! I've emailed them today, and am planning to do so again Wednesday morning if I don't get a response.