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Topic: Question involving Priority Mail, non PBS related

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Subject: Question involving Priority Mail, non PBS related
Date Posted: 11/18/2010 5:37 PM ET
Member Since: 3/13/2007
Posts: 3,773
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my husband sent a package using priority mail to my parents.  when he got to the post office, they made him use a bigger box than the one he had used to get the flat rate fee. he had correctly written their entire address on the box. when the lady at the desk repackaged the address, she either incorrectly wrote down the wrong zipcode or entered the wrong zipcode in the computer when charging him for it. therefore according to the recent, the package got sent to some military address in MD instead of the correct address in VA.

this was almost two weeks ago. we don't know where the package is. my parents never got it (obviously) and the package wasn't returned to my husband, which had the return address on the package.  what would have the post office of the zip code that received it done when they couldn't find the street and/or city that was on the package? would they return it? keep looking? leave it on a shelf?  also if/when we do get the package returned to us, can we prove to the post office that they made the mistake and not us involving the zipcode? if in any case, this taught my husband to look at the receipt before leaving.

Date Posted: 11/18/2010 7:02 PM ET
Member Since: 5/25/2009
Posts: 599
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Why did he have to use a bigger box? I'm confused...

Date Posted: 11/18/2010 7:48 PM ET
Member Since: 8/25/2009
Posts: 699
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Flat rate was probably cheaper than the weight-based rate.

 

A good reminder to me not to do my customers "favors", either by saving them money or preparing/addressing their packages for them.  I'm not trying to be ugly or smart alecky when I say that, just that this is the kind of thing that happens when postal employees think (well I'm not sure what to put here, wrote it 3 different ways and none sounds right, but I think you can see where I am going)
 

Date Posted: 11/18/2010 8:48 PM ET
Member Since: 7/30/2007
Posts: 4,275
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they made him use a bigger box than the one he had used to get the flat rate fee.

 

Sounds like he overstuffed the flat rate box. Some people don't understand the concept of "if it FITS, it ships"

 

what would have the post office of the zip code that received it done when they couldn't find the street and/or city that was on the package?

If it had the correct city and state writen on the package, they would cross out the incorrect zipcode and send it back out to get to the correct city/state

would they return it? only if it is undeliverable as addressed, like if you have the address for one town and the city state zip of another town.

keep looking? no, it's not the postal workers job to be a PI and track down where it needs to be

leave it on a shelf?   The only packages on shelves at the PO are once that have been notified and are waiting for the customer to pick up.

Peg D. (muummom) - ,
Date Posted: 11/18/2010 9:23 PM ET
Member Since: 10/16/2007
Posts: 270
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If he sent it Priority Mail, there should be a Delivery Confirmation Number.  If there is, you should be able to check it online and possibly figure out where it is. 

Or do you only get a Delivery Confirmation Number if you use online postage.  Hum . . .

Date Posted: 11/18/2010 10:11 PM ET
Member Since: 12/28/2006
Posts: 14,177
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1.  Do you have the receipt, the zip code is listed there (and often tracking numbers).  Reading OP again, it appears you have the receipt.  Take it to your post office, let them know the package has not arrived at the correct destination, and ask for their assistance in tracking down the problem.

2.  Flat rate boxes guidelines state that all contents must fit inside so as to not distort the shape of the box.  If the box did not close properly, USPS could have requested a different size box.

3.  Who addressed the new box?  My USPS clerks would have let the customer re-package and address, and not done it themselves.  Only stuff I've seen them fill out is the USPS portion of carbon forms.  This avoids postal error, and customer is responsible for double checking address...although, I could easily see some pushy busy-body (cranky pants) clerk taking it upon themself to correct the situation (probably while doing mental eyerolls).



Last Edited on: 11/18/10 10:11 PM ET - Total times edited: 1
Date Posted: 11/19/2010 7:01 AM ET
Member Since: 7/30/2007
Posts: 4,275
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If he sent it Priority Mail, there should be a Delivery Confirmation Number.  If there is, you should be able to check it online and possibly figure out where it is. 

Or do you only get a Delivery Confirmation Number if you use online postage.  Hum . . .

 
you only get free delivery confirmation on online postage. If you are buying at the counter, you have to purchase it, it is not automatically included.

Do you have the receipt, the zip code is listed there (and often tracking numbers).  Reading OP again, it appears you have the receipt.  Take it to your post office, let them know the package has not arrived at the correct destination, and ask for their assistance in tracking down the problem.

 

there is nothing the PO can do without the tracking numbers. there is absolutly no way to track a package down without a tracking number, that is why the PO sells tracking numbers.



Last Edited on: 11/19/10 7:02 AM ET - Total times edited: 1