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Topic: question please help!!

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Subject: question please help!!
Date Posted: 1/8/2008 8:06 PM ET
Member Since: 1/7/2008
Posts: 273
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Hi

i am new and have a question. I tried to click on  the tab that states book has been mailed but i can not click on it

i want to be able to get my credit when the reciever gets it. could it be that it will not allow me to click as i

 

am already sending another book order to the same persthansk for your anticipated help

Date Posted: 1/8/2008 8:09 PM ET
Member Since: 11/18/2005
Posts: 5,407
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So if they are going to the same person, why didn't you send them together???

Date Posted: 1/8/2008 8:19 PM ET
Member Since: 1/11/2007
Posts: 1,534
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Hi Dana,

From the PBS Help Center:

I can't mark my book mailed!

 

If you cannot mark your book mailed because the "Book Has Been Mailed" button doesn't work, this means that you have not accessed the address information to send this book.

  • Until the address information has been accessed from a transaction, the Book Has Been Mailed button is "greyed out" and unclickable.

  • When the address information has been accessed, the text on the Print wrapper button turns green, and the Book Has Been Mailed button text becomes black and that button clickable. 



Last Edited on: 1/8/08 8:20 PM ET - Total times edited: 2
Date Posted: 1/8/2008 8:29 PM ET
Member Since: 12/28/2007
Posts: 445
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sounds like she/he only printed out one label so may not have clicked it on one of the books.  they change colors, dont they? i just cant remember what color they are when you havent printed the label (that happened to me when someone requested more than one book and i only printed one lable b/c i sent them together)>

Date Posted: 1/8/2008 8:33 PM ET
Member Since: 1/11/2007
Posts: 1,534
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Dana,

Did the person request the books together or as separate requests?  If they requested the books as a bulk shipment, I believe you'll only see one "Book has been mailed" button for both books.   

Subject: i got it corrected
Date Posted: 1/8/2008 8:37 PM ET
Member Since: 1/7/2008
Posts: 273
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thanks for all of your help. i got the situation resolved.

 

glad to know that there are experienced members who do not mind helping out a newbie

 

thanks again

 

dana

Date Posted: 1/8/2008 8:42 PM ET
Member Since: 1/11/2007
Posts: 1,534
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You're welcome, Dana!  Welcome to PBS!