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Topic: Question RE: RWAP

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Amy
Subject: Question RE: RWAP
Date Posted: 4/16/2009 6:32 PM ET
Member Since: 3/11/2008
Posts: 1,716
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If you mark a book as RWAP, are you obligated to send the book back to the sender if you want your initial credit returned? Or would you be able to keep the book you received and still ask for a credit to compensate for the fact that you cannot re-post the book? I always thought it was the latter.

I've seen a lot of conflicting responses and I am not able to confirm this either way from the Help Docs.

Any feedback is appreciated. Thanks!

Date Posted: 4/16/2009 6:38 PM ET
Member Since: 6/15/2006
Posts: 5,751
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If you mark a book RWAP the sender should send you your credit back. If the sender would like you to send the book back, you are under no obligation to do so. If you do agree to return the book to the sender, then the sender needs to give you an additional credit or the cost of postage to cover the return postage cost.

Here is what the Help Ceter Says:

The vast majority of swaps take place without a problem at PBS.  But of course nothing is perfect!  If you receive a book with an "official" problem as listed below, you should mark it received with a problem to note this on the sender's record and contact the sender for your credit refund. 

You are not obligated to return the problem item at your expense, but if the sender gives you an extra credit or postage to do so, of course you may.

"Official" problems (Wrong books/Inappropriate items, Damaged books, Damaged by USPS books, and books that violate Requestor Conditions) are marked as such during the process of marking the book received (see below for instructions)

Edited to add help center info.



Last Edited on: 4/16/09 6:41 PM ET - Total times edited: 2
Amy
Date Posted: 4/16/2009 6:41 PM ET
Member Since: 3/11/2008
Posts: 1,716
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Thank you so much, Margaret!

Date Posted: 4/17/2009 1:33 AM ET
Member Since: 6/15/2006
Posts: 5,751
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No problem, glad to help. Hope it all gets straightened out.