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Subject: Question regarding instant credits
Date Posted: 6/12/2009 11:26 PM ET
Member Since: 3/6/2009
Posts: 127
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I have a question for all you! I mailed a book out today using a custom DC but not the printable postage, and it stated that I received the credit when I pushed the mailed button but it didn't show up in my credits. Do I have to wait until that person actually receives the book even if it says that it's an instant credit. I'm confused. I'm fairly new at all this, but I haven't had a problem receiving the credits before. Thank so much! Karen
Date Posted: 6/12/2009 11:29 PM ET
Member Since: 4/30/2009
Posts: 2,524
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Karen I think once the DC label is scanned somewhere along the line at a post office you'll get the "instant credit".

Date Posted: 6/12/2009 11:38 PM ET
Member Since: 12/9/2007
Posts: 9,601
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The ibnstant credit only applies to when you buy both PBS postage and PBS DC.  What you bought means that once the package is scanned somewhere then you'll get your credit.

Ruth

Date Posted: 6/12/2009 11:40 PM ET
Member Since: 3/6/2009
Posts: 127
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I just checked and it has been scanned, but no change. It does have a little green check mark and says "quick credit" but it hasn't changed my number of credits.
Date Posted: 6/12/2009 11:47 PM ET
Member Since: 12/9/2007
Posts: 9,601
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It may take PBS a little while to get to granting you your credit.

Ruth

Date Posted: 6/12/2009 11:53 PM ET
Member Since: 6/29/2007
Posts: 17,248
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Karen are you seeing a scan or "Electronic Shipping Information Received"?

Also, I noticed you specified custom DC not PBS DC. 

Date Posted: 6/12/2009 11:58 PM ET
Member Since: 8/10/2005
Posts: 4,601
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First, is there an actual scan besides the "Electronic Shipping Info Received?" There would be an entry below that saying something like:

(example from one I mailed recently):

  • 6/11/2009 9:00 AM - Electronic Shipping Info Received - ST LOUIS PARK,MN (THIS HAPPENS WHEN YOU PRINT THE LABEL)
  • 6/11/2009 11:59 PM - Enroute - MINNEAPOLIS,MN (THIS IS A SCAN FROM THE PO SHOWING IT'S ON THE WAY)

Secondly, are you looking at the USPS website to see if there's a scan or at PBS "details" of the transaction? The PBS and USPS computers only sync up a few times a day, so often even though you bring your book right to the PO, watch them scan it and everything, it will not show up at PBS for sometimes up to 24 hours later. Usually it's not that long, but it can be. It's only when the scan shows up at the PBS site that you get a credit.

Thirdly, did you check your Credit Registry to be sure a credit wasn't granted? Hope you have it by now!

Cheryl

Date Posted: 6/13/2009 12:06 AM ET
Member Since: 3/6/2009
Posts: 127
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Ahhhhhh! I think maybe I get it now. I'm pretty sure it's a PBS DC. This is what I got when checked the details.

I probably just need to have more patience. I usually use the printable postage and DC but was a little short on funds this week.

  • 6/12/2009 11:00 AM - Electronic Shipping Info Received - VANCOUVER,WA 

    So no big deal. I'm sure it will get on there sooner or later.



Last Edited on: 6/13/09 12:07 AM ET - Total times edited: 1
Date Posted: 6/13/2009 4:50 AM ET
Member Since: 5/14/2009
Posts: 6,852
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If the book does not show enroute - does that mean it wasn't mailed from the PO?  I requested a book back on 5/19 it looks like she uses at least the PBS DC and it came back electronic shipping rec'd but it has never shown enroute.  Does this mean it is lost?  It is coming from Hawaii and I have read it can take up to 6 weeks to receive so I have been trying to be patient - but now I wonder if it is even enroute or just sitting in the PO in Hawaii somewhere?

Date Posted: 6/13/2009 5:58 AM ET
Member Since: 12/9/2007
Posts: 9,601
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No.  It just depends on where and when it gets scanned.  The USPS is only required to scan them when received at the destination PO.  Usually they do get scanned along the way.  I rarely mail mine from the PO.  And they get scanned usually by the time it reaches the closest distribution center.

Ruth

vic8 -
Date Posted: 6/13/2009 7:00 AM ET
Member Since: 2/16/2009
Posts: 71
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I always get the credit immediately, as soon as I click "mailed."
Date Posted: 6/13/2009 7:48 AM ET
Member Since: 8/10/2005
Posts: 4,601
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Vic, that's because you use the entire "printable postage" label. That's "instant credit." You can also purchase just the DC, which is "quick credit" but the credit is only given once the label gets scanned at the PO (or somewhere on the way) and their system lets PBS know it happened. It's quicker than waiting for the person at the other end to mark it received (usually!) but not instant like with the printed postage.

Jubead, as Ruth says, it just means it hasn't been scanned anywhere yet. Sometimes they don't get scanned until they are delivered, which is really all that USPS requires--it IS called "DELIVERY confirmation" after all! But often there will be one or more "enroute" scans along the way, especially if it passes through several major distribution centers.

Cheryl

Date Posted: 6/13/2009 12:24 PM ET
Member Since: 3/6/2009
Posts: 127
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Still haven't received the credit yet. Guess I will just have to wait for it. Ugh! Won't do that again. I will make sure I print the postage and DC, instead of just the DC.
Date Posted: 6/13/2009 2:18 PM ET
Member Since: 2/26/2009
Posts: 36,289
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I just use DC and get instant credit all the time.  You do not need to do postage as well.  Just give it a little more time, eventually the code will be scanned and you will get your credit.  Worse case scenario, you will get it when the book is marked rec'd.

Once when I used DC the post office forgot to scan it...  was it scanned when you mailed it?  I still got the credit a day or 2 later.

 

Date Posted: 6/13/2009 5:04 PM ET
Member Since: 3/6/2009
Posts: 127
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It has been received and scanned at the PO but no credit as of yet. But it's Saturday, I probably won't get the credit until Monday, I'm thinking......
Date Posted: 6/13/2009 5:31 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Custom DC usually means you are mailing a book to a friend or not for a credit.  Custom DC is when you enter the address yourself.  There is no credit involved in this. 

If you bought DC through PBS and printed the lable for a book that was ordered from you then the credit would come when it was scanned. Check your credit registry.

 

Date Posted: 6/13/2009 5:33 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I just use DC and get instant credit all the time.  You do not need to do postage as well.  Just give it a little more time, eventually the code will be scanned and you will get your credit.  Worse case scenario, you will get it when the book is marked rec'd.  That means you are getting QUICK credit, not INSTANT credit. There is a distinction in the wording on PBS. Instant = using PBS postage and getting credit the "instant" you mark it mailed. Quick = using PBS DC only and you may get your credit more "quick"ly because you get it when it is scanned.

If your PO is one that uploads scans very quickly, it is possible for PBS to miss the first scan. The Help Center says if you have not marked the book mailed when the system receives the scan info, you might not get the credit for that scan.

Date Posted: 6/13/2009 5:39 PM ET
Member Since: 12/9/2007
Posts: 9,601
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If your PO is one that uploads scans very quickly, it is possible for PBS to miss the first scan. The Help Center says if you have not marked the book mailed when the system receives the scan info, you might not get the credit for that scan.

 

Very good information to know.  Thanks for posting that, Melanie!  I'm always learning new things on this forum!

Ruth

Angie -
Date Posted: 6/13/2009 6:08 PM ET
Member Since: 2/24/2007
Posts: 3,299
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Right, to avoid this, it's better to mark it mailed right before you head to the post office (or a few hours before if you are sure you'll get there.) As Melanie said, it does mess the system up if it is scanned before you mark it mailed.

Date Posted: 6/13/2009 7:25 PM ET
Member Since: 3/6/2009
Posts: 127
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Ahhhhh Haaah! Gotcha! I marked it mailed after I mailed it at the PO and it probably was already scanned before I hit "Mailed" I will have to do that trick next time Angie! Great tip!!! Thanks!
Date Posted: 6/13/2009 8:41 PM ET
Member Since: 3/25/2008
Posts: 2,527
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Sounds like you'll be getting the quick credit, not instant. Instant credit is with printed PBS postage & quick credit is with PBS DC only.

This might help you out - When will I get my Quick Credit?

I've had to wait up to 3 days for a book to be scanned for my quick credit, but it usually only takes 24 hours or less.

Date Posted: 6/13/2009 9:20 PM ET
Member Since: 2/26/2009
Posts: 36,289
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My mistake, didnt realize there was a quick credit and an instant credit.   Live and learn.

Date Posted: 6/13/2009 10:35 PM ET
Member Since: 3/6/2009
Posts: 127
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Thanks Leann! I really appreciate it! I will mark mailed before I actually mail it next time!
Date Posted: 6/14/2009 12:03 AM ET
Member Since: 8/23/2007
Posts: 26,510
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OK so then it wasn't custom DC that you use. Because those are for non-credit mailings.  You must have used the PBS DC in which you get the credit when it's scanned and the Post office updates. Sometimes it takes the info a day or two to reach PBS from the PO computer.  Especially if you put stamps on the book and put in the blue box-then it could take days or wks for the dc to be scanned.  Mine only get scanned  locally when I buy the postage at the PO. 

Date Posted: 6/14/2009 1:01 PM ET
Member Since: 8/16/2007
Posts: 15,201
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Its not actually if it was scanned before marking it mailed, its if the information was uploaded to PBS first. Most POs don't and only upload into the PBS system at night.  It seemed like my PO uploads twice a day usually, once around 4pm-6PM, and once during the night, but I still usually got my credit when I'd mail around the 2-3PM range on my way to another office and would mark it mailed when I got there.