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Topic: Question on what to do about lost in mail and 2 copies of book...

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Subject: Question on what to do about lost in mail and 2 copies of book...
Date Posted: 1/24/2015 5:55 PM ET
Member Since: 9/19/2006
Posts: 3,318
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I requested 3 books from a member on 12/21/2014. She mailed on 12/22/2014 using PBS printable postage. They went lost in the mail on 1/17/2015 because I never got them in order to mark them received.

Please tell me if I have the following correct:

Because they went lost in the mail, she got to keep the 3 credits she received when she used PBS postage, right?

Also because they went lost in the mail, I got MY 3 credits back?

Now here's where it gets confusing.

Apparently they were actually delivered on 12/26/2014...to my neighbor. The tracking confirms this.

However, I just now received the books from my neighbor, THIRTY days after they were delivered to her house instead of mine. Two of the books have already been reordered and are currently enroute to me. I have already paid a credit for each of these books. Now I will have 2 copies of them. I know that I can just repost one of the 2 copies of each book, so I have no problem with this.

But do I owe any credits to anyone over this? Had the original sender not marked the books mailed, I know I would not be obligated to send her any credits. But that is not the case here. She did mark them mailed and they were delivered to my neighbor 4 days after she mailed them. But I didn't actually get them until 30 days later when my neighbor finally brought them over; after they had gone lost in the mail on PBS.

Now my dilemma. Do I owe anyone any credits? Do I now mark these books as received from my transaction archive?

Thanks for help on this.

Pam


 



Last Edited on: 1/24/15 6:10 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 1/24/2015 7:37 PM ET
Member Since: 12/27/2005
Posts: 4,121
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Yes, you are required to mark the books received. You have to do this from your Transaction Archive. You will lose the three credits that were refunded to you by PBS.

It's unfortunate that USPS did not do their job right and that your neighbor was not more timely about getting the books to you or returning them to the mail carrier.

Date Posted: 1/25/2015 2:17 AM ET
Member Since: 12/28/2006
Posts: 14,167
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An example of why it can be adventagous for members to check-in with one another if a transaction is going lost.  If the sender had contacted her PO they might have initiated a search for the missing package.

Unfortunate the neighbor didn't return the mis-delivered books sooner.

Date Posted: 1/25/2015 10:46 AM ET
Member Since: 1/17/2009
Posts: 9,668
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Yes, you need to mark the books received, as you owe the credits to PBS, now. The sender got to keep hers as she used postage, but PBS issued you a refund, and you owe those credits back. 

Date Posted: 1/25/2015 12:38 PM ET
Member Since: 9/19/2006
Posts: 3,318
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That's what I thought. I just wanted to clarify it with someone else before I did so. Thanks for all the help.

I agree on that, Denise. I would have walked next door a month ago if I had known my books had been mis-delivered. I think from now on, if I have any lost in mail books, I am going to contact the sender. It may not help in the long run, but who really knows.

Pam


 

Date Posted: 1/25/2015 8:45 PM ET
Member Since: 4/2/2007
Posts: 5,555
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If the book was declared lost in the mail and you requested and received (or will receive) a second copy because you thought the first one was really lost:

  • If the postmark on the package was from the week before the book was declared lost (or later!), and you got no notification from the sender that the book would be/was mailed late: you do not have to mark this book received (this is the ONE case in which you don't have to mark a received book received: if a very late mailer without notice caused you to reorder the book and end up with two copies). 
Date Posted: 1/25/2015 11:33 PM ET
Member Since: 9/19/2006
Posts: 3,318
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But Carol, it wasn't the sender's fault. She mailed and marked it mailed the day after I requested it. The PO delivered it just 4 days after she mailed it. Neither she nor I knew that it had been mis-delivered to my neighbor instead of me. I never marked it as received so she believed it had actually gone lost in the mail. I also assumed the same as I had no idea it had actually been delivered to my neighbor.

So this wasn't a case of late mailing or no notification by the sender. Neither of us did anything wrong. It was PO's fault for mis-delivering it and my neighbor's fault for not giving me the package right away instead of waiting for 30 days. I am assuming she just put it aside and forgot about it until now. So I feel like the sender deserved her credits as this was something that was beyond either of our control.

Pam

Date Posted: 1/26/2015 1:01 AM ET
Member Since: 3/8/2007
Posts: 2,532
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Did your neighbor read the books? LoL I cant think why they would keep someones mail for a month!

Date Posted: 1/26/2015 8:16 AM ET
Member Since: 9/19/2006
Posts: 3,318
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LoL!  No, Shannon. They were double wrapped in plastic and then sealed in a plastic bubble wrapper, all sealed and unopened. I truly think she must have put them aside during the holidays and then just forgot about them. Apparently she just came across where she had put them on Sat. I am just glad they did arrive after all. Especially as I hadn't reordered the 3rd book yet. Now I don't have to. smiley

Pam

Date Posted: 1/26/2015 10:06 AM ET
Member Since: 3/13/2009
Posts: 202
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This fairly common occurrence of late delivery is the reason that I will wait a long, long time (about a month) before I reorder a book that is late. I don't want to go through this mess and, anyway, I have a backlog of about 15 books waiting to be read.

Date Posted: 1/26/2015 10:29 AM ET
Member Since: 3/25/2014
Posts: 2,793
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I requested 3 books from a member on 12/21/2014. She mailed on 12/22/2014 using PBS printable postage. They went lost in the mail on 1/17/2015 because I never got them in order to mark them received.

This is why I do not mail stuff around Christmastime.  Most of the mail the USPS delivers gets to it's destination.  The volume of mail increases during the Holidays and some things take longer or get lost or damaged. It's not the USPS fault it just happens more during the Holday rush. I think the USPS does a great job.  

Your neighbor may have been overwhelmed and the package did not register a quick response on their part.  I would mark the first books as received because they took the time to mail me books during the Holiday rush on 12/22/14.  That's enough for me.  Esp. Because I myself am not willing to mail during that time. 

EDITED: I agree with Thomas on waiting weeks before reordering.  Sounds like you did wait and waiting in this case was still not enough.  Again I chalk it up to the Holiday rush.  



Last Edited on: 1/26/15 10:34 AM ET - Total times edited: 2
Date Posted: 1/26/2015 4:44 PM ET
Member Since: 9/19/2006
Posts: 3,318
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Yeah, I did wait almost 30 full days to redorder the 2 books. Unfortunately, I had no way of knowing my neighbor had them this whole time. I do think it's the postman's fault though for the mis-delivery. We have one of those multi/communal boxes. He definitely put my clearly marked package in the wrong slot. Then it was my neighbor who kept them for a full 30 days before bringing them to me. I did mark them received, so the sender got her credits and PBS got theirs back.

Pam