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Topic: Quick credit delays/not working??

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Subject: Quick credit delays/not working??
Date Posted: 5/31/2013 8:07 AM ET
Member Since: 6/20/2007
Posts: 5,026
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A book I mailed was scanned by USPS at 7:38 last night, over 12 hours ago, yet the scan still hasn't made its way over to PBS.  Is there a delay or problem with Quick credit again?



First-Class Package Service

Depart USPS Sort Facility

May 30, 2013

TRENTON, NJ 08650 

Expected Delivery By:
June 1, 2013

USPS Tracking / Delivery Confirmation


Processed at USPS Origin Sort Facility

May 30, 2013, 8:53 pm

TRENTON, NJ 08650 


Accepted at USPS Origin Sort Facility

May 30, 2013, 7:38 pm



Last Edited on: 5/31/13 8:11 AM ET - Total times edited: 2
Date Posted: 5/31/2013 11:02 AM ET
Member Since: 7/7/2007
Posts: 4,815
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From the Help Center:

"When the information is transmitted to PBS, you will get an email telling you that you have gotten a credit--this is usually the next morning, but it can be as quick as an hour after mailing, or as long as several days."

Date Posted: 5/31/2013 11:13 AM ET
Member Since: 6/20/2007
Posts: 5,026
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OK, but I've never had delays this long except when they had the system wide problems a few months ago.  Figured I'd check in.

Date Posted: 6/1/2013 11:02 AM ET
Member Since: 6/20/2007
Posts: 5,026
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For the record, the Accepted, Processed, and Departing Sort Facility scans above never made their way to PBS, so there was indeed some sort of problem. That's 3 scans that never were relayed to PBS.

This is what PBS DC has on record:

USPS DC#: 420220309400101699320002399263

  • 5/28/2013 6:55 PM - Electronic Shipping Info Received - ,NJ
  • 5/28/2013 7:49 PM - Electronic Shipping Info Received - NJ
  • 6/1/2013 12:21 AM - Enroute - DULLES,VA
  • 6/1/2013 7:18 AM - Arrival at Unit - FAIRFAX,VA
Date Posted: 6/10/2013 2:24 PM ET
Member Since: 1/17/2009
Posts: 10,090
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When did you mark it mailed? I believe that if the book is scanned before you mark it mailed in PBS, then those scans are not shown.

The early scans don't seem to show up in the info until the morning after the scan happens. At least, that's what I've noticed.

Last Edited on: 6/10/13 2:25 PM ET - Total times edited: 1
Date Posted: 6/10/2013 2:56 PM ET
Member Since: 6/20/2007
Posts: 5,026
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I confirmed with the Site Adminstrators and there was indeed a proablem; several hours' worth of scans were not transmitted to PBS.

I usually mark my books mailed as soon as I drop them in the outgoing mail at the office (usually around 9 AM), so they are marked mailed before being picked up and scanned.  I've found that while our mail is usually picked up around 11 AM, my books are either scanned accepted around 2-3 PM (I'm guessing when they're dropped off back at the post office itself) and/or at 5-6 PM that same night (once they reach the sorting facility, which happens to be one town over). I then usually receive quick credit at around 11 PM. It has generally been very consistent. I mail from work because it's a managed mail location and they are very diligent about scanning.