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I just did a 2-for-1 deal. Someone ordered 5 of my books off my shelf (and I included 5 more). I paid with PBS Postage and mailed all 5 shelf orders as one package (including the 5 freebies). I marked "books have been mailed" and instead of getting 5 quick credits, I only got one.
Has anyone else experienced this system bug? Shouldn't ALL the credits come through when a package of books has been marked as sent?
Actually, if it *was* a bulk request (not a bunch of single orders) then it should have generated all of the credits.
This is from the Help Center about using PBS-DC:
Will a multiple-book (bulk) shipment sent with PBS-DC get Quick Credits for all the books? Yes, if the wrapper is printed with the PBS-DC barcode as a "bulk wrapper". Since Delivery Confirmation is charged per piece, and not by weight, you need only use ONE barcode (costing $0.27 in PBS Money) to send a bulk shipment, and need add only 18 cents to the postage, no matter how much the package weighs. The single PBS-DC barcode will contain information for all the books in a bulk shipment ONLY if the requests have been linked together by the requestor clicking and submitting them as a bulk request.
You should not split the bulk request if you want to get all of your QuickCredits.
This is from the Help Center about Printing Postage w/ DC:What if I send multiple books? How does that work?
Last Edited on: 10/2/07 2:43 AM ET - Total times edited: 1
With the new "instant credit" I am experiencing the same thing. I've had a couple of multi-book (and yes, it WAS a bulk order, kept together) orders now, and each time, when I marked it mailed, only one INSTANT credit came up. This has nothing to do with the DC scan....that still works just fine for getting all the credits in a multi-book order. It's with the instant credit you get as soon as you mark a book mailed that's got the PBS DC *with* the online printed postage. There's nothing yet in the Help Center that I can find that addresses this with the new "Instant" credit you get with the PBS online postage.
I'm not sure if it's a glitch that they intend to fix or if we'll just have to wait for the DC scan to get the rest of the credits or what. I guess I will report this to R&R. I had asked in another thread if anyone else had it happen and reported it yet. Maybe this is the way they intend it to stay, I don't know. Once the packages get scanned somewhere, we should get those other credits, though. Or (of course) when the member marks it received. So far neither of these 2-book orders of mine has been scanned anywhere, so I can't say whether the second credit came through or not, but I'm watching closely.