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Topic: Quick credits not showing up.

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Subject: Quick credits not showing up.
Date Posted: 2/5/2013 3:00 PM ET
Member Since: 3/21/2009
Posts: 158
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I mailed some books 5 days ago with DC, throiugh the PBS site to get the quick credits but they still haven't been credited. I've never had that take more than a day or so and was wondering if anyone else was having that problem.

Date Posted: 2/5/2013 3:27 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Yes, that feature is non-functional at this time, supposed to be a USPS problem.  You can contact The Team and ask them to manually transfer your credits. You may notice that the enroute scans are missing from your PBS link, that's part of the same problem.  But the scans may be viewable on USPS.com.

Date Posted: 2/5/2013 5:01 PM ET
Member Since: 5/3/2007
Posts: 2
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It's a known problem. The USPS says it's a PBS problem; PBS says it's a USPS problem. Since it is unliklely that the USPS is going to go to any effort to fix it, I think PBS ought ot, even though they didn't originate it; PBS, and us members, are the ones suffering for it.

PBS's claims that it is either all USPS's fault and/or has been fixed do not affect the fact that IT IS STILL NOT WORKING.

Date Posted: 2/14/2013 5:55 AM ET
Member Since: 8/18/2010
Posts: 1,540
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I'm just Reporting in:  :)

USPS had no problem scanning my packages properly.  The scan at acceptance properly registered the DC, and properly charged me the $0.20 for the PBS DC.

However, the packages have received 2 scans now from w/in the USPS system:  1 at acceptance, and 1 at the sorting center, and still no PBS Quick Credit registered under my account.

I will write to the Team and ask them to manually quick credit me, but I imagine they are going crazy doing this. 

Not sure what to do at this point.

Date Posted: 2/14/2013 9:43 AM ET
Member Since: 5/25/2009
Posts: 598
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Keep complaining to TPTB at PBS. They know the feature is not working and they continue to collect your money anyway...

Subject: USPS Postal Regulations
Date Posted: 2/14/2013 1:17 PM ET
Member Since: 6/25/2012
Posts: 4
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I've mailed 7 books in the past few weeks, all with the IMbp bar codes and paid for quick credit. The last bunch, the USPS demanded that I either pay 90 cents per package for tracking or they would cover up my IMbp bar codes! NONE of my 7 books mailed are showing quick credits yet.  I am frustrated with BOTH USPS and PBS at this point.  PBS really needs to communicate with all of us somehow (at least make an announcement that they are aware of customer complaints/issues and are addressing it) and then MANAGE this problem.  Meanwhile, I've overpaid for a service that isn't even working.

Date Posted: 2/14/2013 1:53 PM ET
Member Since: 4/11/2007
Posts: 822
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There is starting to be good news on this front. Although it doesn't address the issue of Quick Credits not being automatically applied, please see the two posts made by the PBSTeam today @ 1:29 PM ET and 1:31 PM ET in the following thread: USPS not reading PBS DC scans

Date Posted: 2/14/2013 3:29 PM ET
Member Since: 8/18/2010
Posts: 1,540
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Becca,  The Team at PBS has given quick credits, all you have to do is ask. :)

I've had no problem at all at the USPS counter.  I had read how to tell the counter people to scan the packages and it worked perfectly, and I live in the middle of nowhere in the boonies. 

The only thing now is the feed to generate quick credits and the Team is working on that quite dilligently.  Patience is the name of the game.  This place is too wonderful and any small glitches are always outwieghed by the fantastic customer service from PBS, and the wonderful site and features in general.  

 

The instructions for explaining to USPS counter folks is in the other topic, it works like a charm.  All they have to do is place your package on the scale, input the Zip Code, then scan it.  

It will generate the correct $0.20 for DC, etc. so they will have a hard tiime telling you that you owe $0.90  :)

 

 


 



Last Edited on: 2/14/13 3:31 PM ET - Total times edited: 1
Date Posted: 2/15/2013 5:07 PM ET
Member Since: 5/25/2009
Posts: 598
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"Becca,  The Team at PBS has given quick credits, all you have to do is ask. :)"

I saw plenty of posts from people that contacted TPTB and never got a response. 
Date Posted: 2/15/2013 6:17 PM ET
Member Since: 4/11/2007
Posts: 822
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"I saw plenty of posts from people that contacted TPTB and never got a response."

{Raising hand}

I have yet to receive a response to any PM sent to TPTB on this or the problem with the USPS trying to charge an extra 90¢ for tracking. Beyond annoying, it's actually kinda rude. I've been a member here since 2007 and honestly expect more from them. I can deal with the fact that over the years they have yet to implement *any* of my suggested improvements, but to be ignored... angry



Last Edited on: 2/15/13 7:26 PM ET - Total times edited: 1
Date Posted: 2/15/2013 7:25 PM ET
Member Since: 4/11/2007
Posts: 822
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WOO HOO! SUCCESS!

Today, I mailed two books from my small, local USPS branch. I used e-DC only and paid for my postage (plus 20¢) at the counter. Not only have today's ACCEPTANCE scans shown up in PBS, but I received my Quick Credits!

Now, the only remaining issue (to me) is not being charged 90¢ at those local USPS branches that have a POS computer system. (The branch I mailed from today does not.)

PBSTeam - PaperBackSwap Team
Date Posted: 2/18/2013 3:22 PM ET
Member Since: 7/17/2005
Posts: 330
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Ed, you did not contact us.  Sometimes messages do get buried in our inbox and we don't get to things as fast as we want to all the time, but we need to set the record straight here:  You did not contact us about this issue - we did not ignore you.  You need to put your hand down.  :)

Date Posted: 2/18/2013 5:51 PM ET
Member Since: 4/11/2007
Posts: 822
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"Ed, you did not contact us."

http://i248.photobucket.com/albums/gg182/LazerFlash/ScreenPrint015_zps6c7fd8a7.jpg

I guess that the record is now really straight... wink

 

Oh, and BTW, thanks for getting this stuff worked out!



Last Edited on: 2/18/13 5:59 PM ET - Total times edited: 4
Cathy A. (Cathy) - ,
Date Posted: 2/18/2013 8:36 PM ET
Member Since: 12/27/2005
Posts: 4,124
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Ed -- to ask for help or support, always use the Contact Us link at the bottom of the page.

Date Posted: 2/18/2013 9:03 PM ET
Member Since: 4/11/2007
Posts: 822
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Cathy... Look, it was never my intention to get into a 'he-said/she-said' kinda discussion. Whoever responded above as PBS Team, telling me to put my hand down and to set the record straight, stoked the fire. In addition to the message to PBS Team linked above, I did use the Contact Us link to send a message asking that I be given Quick Credit for a book sent on the 5th of this month; I never received a response of any kind - to either message. Perhaps they got buried somewhere in the inbox. I know that you all have been swamped right now since the ned of lasrt month, and that stuff happens.

Cathy A. (Cathy) - ,
Date Posted: 2/18/2013 10:01 PM ET
Member Since: 12/27/2005
Posts: 4,124
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No problem for me. I just noticed that your link was to a screenshot of a PM instead of a feedback message, and I thought you might not know that PMs don't get replies. You can see the feedback message you sent and any response thereto on your Club Communications page.

Date Posted: 2/18/2013 11:26 PM ET
Member Since: 4/11/2007
Posts: 822
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"...on your Club Communications page."

Oddly, there is nothing on that page that indicates I ever sent a Feedback message to PBS. And, after reviewing my email inbox, there isn't the usual auto-response. Hmmmmm... Very strange, indeed. Perhaps the system burped and they never got a Feedback message from me, after all. So, the record is only partially straight, huh?



Last Edited on: 2/18/13 11:26 PM ET - Total times edited: 1
Date Posted: 2/19/2013 11:17 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Sometimes I get busy composing, and somehow manage to navigate away from my message before I actually hit the "Submit" button....thus the messege disappears into cyberspace  crying

Date Posted: 2/20/2013 12:26 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Credit Assurance appears to be fully functional again.  2 for 4 late last week, 2 for 2 yesterday!

Date Posted: 2/24/2013 2:21 PM ET
Member Since: 8/18/2010
Posts: 1,540
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USPS scans are working, scans read on digitial receipt and match the scan code on my mailing.

But still not getting quick credits thru PBS site, even though USPS shows it's been scanned 3 times now!

My quick credits are still outstanding as of todday, books were scanned and mailed several days ago and have been scanned w/in USPS a total of 3 times now at different points.  :( 

Date Posted: 2/25/2013 9:29 PM ET
Member Since: 8/18/2010
Posts: 1,540
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On day 4 now, items have been scanned multiple times by USPS........but still No Quick Credits from PBS

 

 

I'm not purchasing it anymore until the bugs have been worked out.  I know PBS is busy working on it, so I'm not complaining.

 

By the way, we have no copies of correspondence sent to Contact Us. YOu use contact us, it goes  to PBS, but nothing in "sent" file on member's side to show they sent anything, right?

 



Last Edited on: 2/25/13 9:32 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 2/25/2013 11:15 PM ET
Member Since: 12/27/2005
Posts: 4,124
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You can read your messages to and from the team on your Club Communications page.

Date Posted: 2/26/2013 12:31 AM ET
Member Since: 8/18/2010
Posts: 1,540
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Oh, Thank you, Cathy A.!!

Here's What isweird:

Feed to quick credits working perfectly on my SwapaDVD stuff.  SAME POST OFFICE, SAME POSTAL CLERK (who knows what she is doing)

WHY AREN"T MY QUICK CREDITS WORKING HERE at PBS?

What do you guys make of this?  I got QC by end of day on my DVDs.....QC on PBS shipmnent which now has 4 USPS scans from w/in their pipe.....no QC yet here on PBS.

IT's got to be the FEED.



Last Edited on: 2/26/13 12:38 AM ET - Total times edited: 2
Date Posted: 2/26/2013 11:50 AM ET
Member Since: 4/20/2006
Posts: 5,678
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I mailed a book using DC on the 11th. Still no credit. Contacted PBS a few days ago, got an automated reply on the 24th, but nothing else yet. Sigh.

Date Posted: 2/26/2013 12:12 PM ET
Member Since: 12/28/2006
Posts: 14,171
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Thought I saw an official notice that this all should be working correctly again.  But unfortunately, according to real users, not working correctly all the time.  I wish TPTB would weigh in on this.

My advice, is if your package is picking up scans but not importing into PBS (or transferring credits) is to let TPTB know. 

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