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Topic: No RC, but marked RWAP-conditions not met.

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Subject: No RC, but marked RWAP-conditions not met.
Date Posted: 9/2/2010 9:39 PM ET
Member Since: 8/19/2010
Posts: 50
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I specifically checked, on "request details" and there were no RC. However, i got a complaint that RC was not met and its unresolved. The complatint was allergies to smoke. I personally didnt smell smoke on any of my books, but, due to this i will no longer accept RC's with a "smell" type request. 

What should i do? there were no RC's so i shouldn't refund the credit, right?  How would this be resolved? i just recently started pps and i do not want a black mark on my account. Had there been a RC, i would return the credit with no question.

Date Posted: 9/2/2010 9:48 PM ET
Member Since: 2/25/2010
Posts: 388
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I wouldn't return the credit especially since there was no RC.  I'm sorry that you got a RWAP so early in the game.  That's not the norm.  I've had lots of transactions and 99.9% were great.  I don't think this will count against you.  One RWAP with no RC? 

I know it's hard but just shake it off and get ready for some great books coming your way.  It'll get better.

Date Posted: 9/2/2010 10:03 PM ET
Member Since: 8/19/2010
Posts: 50
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Thank you. I know its not so bad, I just wonder why, Maybe she had her RC turned off for some reason. 

 

Annyway, ive already met some great members, and i have no doubt that this site will prove to be a great experience

Date Posted: 9/2/2010 10:04 PM ET
Member Since: 1/8/2009
Posts: 2,016
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I had the exact same scenario -- RWAP conditions not met with no RC.

You are required to respond to the recipient's PM, so state that there was no RC in place; therefore, you are not returning the credit and ask them to mark the transaction "Marked RWAP in error" (not "Resolved"). If they don't, it doesn't matter in the grand scheme of things. I have contacted TPTB about this and they said if they ever have to review your record this would not count against you.

Date Posted: 9/2/2010 10:12 PM ET
Member Since: 4/16/2008
Posts: 770
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Sorry to hear about the undeserved RWAP.  I hope it works out for you in the end.

*edited because I didn't really absorb what the OP said, I guess*

 smiley



Last Edited on: 9/2/10 10:27 PM ET - Total times edited: 1
Date Posted: 9/2/2010 10:16 PM ET
Member Since: 8/19/2010
Posts: 50
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I PM'd her explaining there was no RC. That is how i looked up to see if there was one, before i even sent her a PM.
 

Thanks for all the help. 

Date Posted: 9/2/2010 10:18 PM ET
Member Since: 8/9/2005
Posts: 20,024
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Check their profile page. Maybe they posted it there not understanding the way RC's work.

Date Posted: 9/3/2010 1:56 AM ET
Member Since: 12/28/2006
Posts: 14,171
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*Hugs* and welcome to PBS Alexandria, it's a great place (really!).

Date Posted: 9/3/2010 11:26 AM ET
Member Since: 7/12/2010
Posts: 4,177
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No RC....No Refund.

Those Smell type of RC's are really subjective.

Welcome!  Happy Tradeing!

-RD

Date Posted: 9/3/2010 12:47 PM ET
Member Since: 12/10/2009
Posts: 2,468
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Always happy to find someone else from Va. on PBS. And yes, No RC = No Refund ..

Date Posted: 9/3/2010 12:54 PM ET
Member Since: 8/19/2010
Posts: 50
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Has been marked "resolved".

 

Thank you guys very much!