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Topic: RWAP so close to the holidays? I feel bad and am stuck

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Subject: RWAP so close to the holidays? I feel bad and am stuck
Date Posted: 12/15/2009 9:59 PM ET
Member Since: 8/17/2005
Posts: 1,586
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I got a really bad book today..mega water damage and a dark mark on the cover.....I can't post it yet I feel bad making it as we are so close to the holiday......seems Grinch like.....What would you do? Would you ask for your credit back??  HELP

 

I will be on later

Date Posted: 12/15/2009 10:02 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Yes--most definitely mark it RWAP and ask for your credit back!  Just because it's close to the holidays doesn't give anyone a license to post unpostable books!  You don't deserve to be taken advantage of!

Date Posted: 12/15/2009 10:07 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Get your credit back. It is Grinch-like to send a crappy book to someone during the holidays.

If its damage that could have been missed I might RWP and say I don't want the credit. But when I get an obvious and severely unpostable book I always ask for my credit back. No one should gain a credit for intentionally sending an unpostable book.

Date Posted: 12/16/2009 12:59 AM ET
Member Since: 8/17/2005
Posts: 1,586
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OK thank you..I am so dreading this I kept putting it off.....Um what would you say? 

Date Posted: 12/16/2009 1:16 AM ET
Member Since: 1/30/2009
Posts: 5,696
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The following is my boilerplate RWAP message.  Feel free to use or adapt it:

Thank you for sending [title of book] so quickly. Unfortunately, [state damage here concisely]. As I will not be able to repost this book, I would appreciate it if you could return my credit within a week so that I can mark this transaction resolved. If you would like me to post pictures of the damage I would be happy to do so. Thanks so much.

Date Posted: 12/16/2009 1:22 AM ET
Member Since: 8/17/2005
Posts: 1,586
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Thanks I shall copy it but I can't post pictures as I do not have a way to do that...I guess I can offer to send the book back and the wrapper ..the wrapper is dry ...gulp ..off I go to get this ..over......Thank you

Date Posted: 12/16/2009 1:45 AM ET
Member Since: 11/30/2007
Posts: 4,962
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Don't feel bad, Sandy, the sender is the one who should feel bad. From the sounds of what you said about the water damage she had to know that she was sending an unpostable book. You have every right to ask for your credit back, holidays or no holidays. PBS guidelines stay in practice every day all year round. Good luck and don't feel bad.

Date Posted: 12/16/2009 1:52 AM ET
Member Since: 8/17/2005
Posts: 1,586
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Thanks Connie and  I did copy and use most of Caviglia's note to the sender.....My husband said he would read it  but to be frank its kinda gross..I think I can wash the stain off the front but all the pages look really bad.....so wavy....I feel for the lady cause she spent money on postage but too I had a lady on the same book write me and say her book had an issue..I said please just cancel it which she did to her credit as I could get a copy (there are millions.ok maybe a lot) then I get this.....if she is short on credits I would let her slide...but I dont know and she didnt even write her name on the package or put anything in it  with her name or anything to identify it.....but her profile seems nice so we will see...gulp

Date Posted: 12/16/2009 2:23 AM ET
Member Since: 2/5/2007
Posts: 30,800
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Yeah - I hate doing it and asking for my credit back too.  But - if I can't use the book in any way, I ask for my credit back.  IF I can donate it to the church or pass it around my friends, then I mark it RWAP but don't ask for my credit back.

That has NOTHING to do with PBS rules and regs.  It's just how, I personally, handle it.

Date Posted: 12/16/2009 2:38 AM ET
Member Since: 8/17/2005
Posts: 1,586
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Cozy I would be embarrassed to give this to anyone...but hubby can read it he doesn't mind stains and stuff lol but I am all ewwww..I already asked for it back but if she contacts me and is nice I will ask if she can afford the credit..I have a few and it won't kill me to let her slide on it..I wish we had a way to see if its a first time offense..I have been very lucky in all these years I think I have had only maybe 3 bad ones

Date Posted: 12/16/2009 7:34 AM ET
Member Since: 8/25/2007
Posts: 13,134
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DO NOT offer to send the book back.  If the sender wants the book back, s/he is to send you another credit to cover your postage cost.

I recently received a book that was damaged (water damage and staining) and I chose to PM the sender prior to marking it RWAP.  She replied that she didn't see any damage when she sent it.  I then marked it as RWAP and replied to her that the packaging was intact, the damage was limited to pages XXX-XXX, and the staining was obvious.  She told me she would send the credit back AFTER I sent the book back to her first.  I told her I would be glad to mail the book back, after she first buddied me a credit to do so, and copied and pasted the part in the docs about not being required to send it back unless the other member sent a credit to cover it.  She finally did return my credit a few days later.

Date Posted: 12/16/2009 7:51 AM ET
Member Since: 8/10/2005
Posts: 4,599
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As others have said, the sender is the one who should feel bad for sending a crap book! You have nothing to feel badly about--ask for your credit back, and do not offer to send it back to them UNLESS they give you a second credit back to cover your postage. And only if you really want to. Sounds like the trash can would be a better place for it. I always wonder WHY people who send totally destroyed books want ti back...are they going to just post it AGAIN hoping they won't get someone "so picky" this time? Argh!!

Marking RWAP and making people accountable is the only way to effectively police PBS and get these bad traders out. Do it!

Cheryl



Last Edited on: 12/16/09 7:52 AM ET - Total times edited: 1
Date Posted: 12/16/2009 3:17 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 6:52 PM ET - Total times edited: 2
Date Posted: 12/17/2009 12:12 AM ET
Member Since: 8/17/2005
Posts: 1,586
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Thanks all....I didnt hear from her yet....she may not be on for a day or so who knows..I will let you know how it went....so far I haven't told her I would mail the book back....but someone and I won't say who was so cool and sent me a credit in case this lady doesn't ...THAT made me smile..what a cool person....All of you are and thanks for the help

Date Posted: 12/17/2009 1:33 AM ET
Member Since: 12/9/2007
Posts: 9,601
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Sandy, much as we all hate to mark RWAP's and ask for the return of our credits, PBS says this is what we should do.  We are PBS's quality control and the return of the credit is the consequence that may prevent that member from doing it again.  Most of us dislike confrontation, but it can be handled with civility.  Some people only learn from bad experiences.  We don't want members to think that they can do this without consequences.  The time of year shouldn't matter - you aren't Scrooge or The Grinch.  And perhaps asking for the return of your credit will encourage this member to do better in the future since they will know members mean business.

If you want to get some idea of how new they are to PBS...try doing a resort of their Bookshelf by date ascending - if they don't have a profile.  If they have a profile it will tell you.

Ruth

Subject: HELP NEEDED STILL RE: PM
Date Posted: 12/18/2009 9:09 PM ET
Member Since: 8/17/2005
Posts: 1,586
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Thanks Ruthie.....I wonder if you or anyone knows..how to tell if she has been online to read my RWAP  pm...It doesn't show with my normal pms.....How can I tell..so far not a word from her



Last Edited on: 12/19/09 11:16 PM ET - Total times edited: 1