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Topic: RWAP - Confused about what to do

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Subject: RWAP - Confused about what to do
Date Posted: 10/1/2009 9:39 AM ET
Member Since: 5/12/2006
Posts: 274
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I just received a message that a book I sent was "Received with a Problem" and the problem was "Requestor Condition Violation".

Ok, I can live with that, but I would like to know what the conditions were?   I really would like to know what I missed when I checked and sent out the book.  I checked the Help Center and it says "Requestor Conditions will show in a gold oval on the Request Details page "  But when I go to the transaction archive and look at the request details, there is no gold oval or anything that shows the RCs.

Also, I have not received a PM from the requestor.

Did I miss something about where to see the RCs? 

Alicia V.

Date Posted: 10/1/2009 10:00 AM ET
Member Since: 3/21/2008
Posts: 2,016
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I just checked a couple of my recent transactions.

For the one where there were RC, I clicked on the "Request Details," the requestor conditions were very prominently listed (in a gold box) under the picture and title of the book. Under the box with the requestor conditions, there was a blue box that showed the mailing details.

For the transaction without RC, there was just the blue box of mailing details under the picture and title of the book.

Looks like you clicked the right buttons. Probably your requestor didn't have their conditions turned on when they requested from you?

Last Edited on: 10/1/09 10:01 AM ET - Total times edited: 1
Date Posted: 10/1/2009 10:06 AM ET
Member Since: 2/19/2009
Posts: 692
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Yes, what Jessica said, look in your Transaction Archive, under Request Details, the first information to show is Requestor Conditions (if there were any at the time of the order).