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Topic: RWAP in error

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Subject: RWAP in error
Date Posted: 9/15/2012 7:36 PM ET
Member Since: 9/25/2008
Posts: 3,667
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I just received my first rwap. The requestor says I sent the wrong book as I sent a condensed version (which is exactly what she requested from me) and she wanted the full version. I replied that I sent exactly what she requested and that I cannot read her mind to know what version she wants. I asked her to compare the isbn of what I sent and what is on the transaction archive and to follow up and mark it rwaped by mistake. Is there anything else I should do or just let this go?

Date Posted: 9/15/2012 7:42 PM ET
Member Since: 12/31/2009
Posts: 3,995
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Sounds like you did it just right. All you can do is wait and hope she'll apologize and make it right. 

Date Posted: 9/15/2012 8:11 PM ET
Member Since: 9/25/2008
Posts: 3,667
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I am just glad I used DC as I have a strong feeling the book wouldn't have been mark received. The version I sent her is back on her wishlist so someone else will likely send her the same version I did.

Date Posted: 9/16/2012 12:26 AM ET
Member Since: 12/28/2006
Posts: 14,171
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What Lisa said  yes  It's the requester's responsibility to order the correct book, and PBS even provides links to Amazon to make additional research easy. 

If she returns a polite reply, you might point out that the RWAP returned the (undesired) book to her wishlist and if she doesn't want another copy she should cancel the wish and figure out what edition she really wants.

Date Posted: 9/16/2012 7:53 AM ET
Member Since: 9/25/2008
Posts: 3,667
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I did receive a polite reply but she still hasn't marked it rwap by mistake. I mentioned that if the version wasn't what she wanted she could repost the book as it has many wishers. She said she didn't remember putting the book on her wishlist. She hasn't removed it from the wishlist either.

 

Date Posted: 9/16/2012 10:38 AM ET
Member Since: 10/22/2009
Posts: 1,452
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Since it is a wish list book, when she marked it RWAP, the system would have automatically added it back to her wish list.