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Topic: RWAP on expensive textbook - need reassurance

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Subject: RWAP on expensive textbook - need reassurance
Date Posted: 9/24/2010 4:25 PM ET
Member Since: 5/25/2010
Posts: 262
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Okay, so I get a lot of RWAPs. I'm not particular, but I request a lot of textbooks, and many people send textbooks with writing without PMing. I haven't been marking most of them because I don't want to make a stink (even when, once, it made the book unusable), but I finally decided that wasn't a good idea.

Yesterday I received a college text - quite expensive when new - and about 100 pages weren't attached. I know they didn't come out in the mail because 25 or so pages were stapled together, to make a packet. There was also some (minor) writing in the text. And there seems to be water damage toward the back of the book....

I wrote a nice PM on my RWAP (at least, as nice as I knew how to make it), saying that I didn't need my credit back because I was in fact going to use the book, but that the rules stated that... and so forth. I just asked for a PM in return saying that he understood the rules.

This morning the sender had given me a credit. Here is his response: "If it's not a big deal, then don't make a big deal out of it. I've never paid attention to the rules because I would have been greatfull to receive a useable book and not have to pay $150+. So it's on the house."

Of course, there was never a question of paying $150, since the book is available used online, although it does in fact normally cost at least $25. So I'm wondering now whether I did the right thing. Do you think I should have overlooked it in this case? Any comments?

Of course, I might have preferred to pay $25 rather than to have the book in 100 pieces, which should at least partially answer my question, shouldn't it?

 

(edited for clarity)



Last Edited on: 9/24/10 6:26 PM ET - Total times edited: 3
Date Posted: 9/24/2010 4:30 PM ET
Member Since: 8/16/2007
Posts: 15,194
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I would actually send that response in to the Team. I always encourage people to ask for the credit back in case where the member obviously ignore the rules so that they get no gain from doing so.  You should never overlook people blatantly disregarding the rules all that does is degrade the quality of the site. Who cares what a book might have cost new, in the condition he had it it wasn't worth a cent.

Date Posted: 9/24/2010 4:32 PM ET
Member Since: 1/30/2009
Posts: 5,696
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No, you did the right thing.  This sender seems to think rules don't apply to him and you were right to call him on it.  He returned your credit at his own volition, you shouldn't feel bad or guilty.

ETA - I agree with Melanie.  I would forward his response to TPTB.



Last Edited on: 9/24/10 4:33 PM ET - Total times edited: 1
Date Posted: 9/24/2010 6:09 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I think that one should always do a RWAP when it's warranted, whether or not you want your credit back.  If people didn't RWAP books and remind the senders about the rules, this place would be like the Wild West.  The only way to keep it under control is to have rules and stick to the rules.  If you don't do a RWAP, you are allowing someone to violate the rules with no consequences.

I, too, would send it to the PTB's here.  They really don't like members being rude to each other and that replay was very rude.

 

Date Posted: 9/24/2010 7:44 PM ET
Member Since: 9/19/2006
Posts: 3,395
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I would forward it to TPTB, too. Especially since he actually admits in his pm that he doesn't pay attention to the site rules. A big NO, NO! Maybe getting his account suspended or closed will change his mind about paying attention to the rules!

Pam

Date Posted: 9/24/2010 8:54 PM ET
Member Since: 2/25/2010
Posts: 388
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You were right in giving him a RWAP.  Absolutely.  That was a dumb response he gave and a slap in the face to boot.  I agree also with sending his response to the PTB.  The guy is supposed to follow the rules and just because he doesn't want to and he thinks your only alternative is to spend big bucks doesn't make it right.

What a creep.

Date Posted: 9/24/2010 9:05 PM ET
Member Since: 8/26/2006
Posts: 9,336
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I agree with everyone above.  To contact the admin team, go to the bottom right corner of any page here, and under "company" click on "contact us."  Use the Feedback option.  Copy and paste your exchange with the member, and tell them that you received your credit back, but you want to be sure he understands the rules here.  Think of it as protecting the next member who orders a book from this member.

Date Posted: 9/24/2010 11:04 PM ET
Member Since: 2/26/2009
Posts: 36,023
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I would forward it to TPTB, too. Especially since he actually admits in his pm that he doesn't pay attention to the site rules. A big NO, NO! Maybe getting his account suspended or closed will change his mind about paying attention to the rules!  +1

Date Posted: 9/24/2010 11:27 PM ET
Member Since: 5/25/2009
Posts: 599
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If I wanted to unload a textbook like that (unpostable, but potentially very useful to someone when it costs good money to buy online)... I know there are forums for posting unpostable things, but not everyone reads them.

I would consider posting it, but ONLY if I PMd the requester first and gave them a very detailed description of the condition of the book and got their acceptance before sending it. 

I think you should contact senders who send you textbooks with writing if they don't follow the textbook exemption and PM you first. Even if you're not asking for a point back, they need to follow the rules of the site. 

Date Posted: 9/25/2010 12:14 AM ET
Member Since: 9/13/2007
Posts: 2,520
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You did the right thing, they were completely in the wrong. If they want to get money for their textbooks they can resell them, especially if they could still get money for a book that isn't postable here. I probably wouldn't pay for a textbook in that condition either, even at a reduced price. Busted textbooks are a pain, the only redeeming factor is that they are better than no book at all, and that isn't really saying much.

Date Posted: 9/25/2010 9:42 AM ET
Member Since: 5/25/2010
Posts: 262
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I did forward his response. Thanks to everyone. It's hard for me, in the face of someone who's acting so sure of themselves, to persist in being sure of myself, so I really appreciate the reassurance.

Date Posted: 9/26/2010 7:18 PM ET
Member Since: 5/25/2010
Posts: 262
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Now I wish I hadn't forwarded his response. I got a response, and they didn't seem very concerned about rudeness on his part - said they understood his viewpoint since it had been expensive when new. They did thank me for my politeness and hoped that he would "at least notify future requestors of sub-par book conditions before mailing textbooks." I now feel kind of foolish for forwarding it. I don't think I'll do that again, unless it's pretty extreme.

Date Posted: 9/26/2010 7:58 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Wow Elizabeth, I am shocked that they took someone thumbing their nose at the rules so lightly. It wasn't so much rudeness that I felt he should be reported on, but his obvious disregard of the rules on the site. I don't really think it should matter how expensive a book starts out, it should never show up at a receiver's in pieces.  Sorry their response made you feel bad.



Last Edited on: 9/27/10 3:39 PM ET - Total times edited: 1
Date Posted: 9/27/2010 10:32 AM ET
Member Since: 5/25/2010
Posts: 262
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And just in the recent spirit of talking about good swaps as well as bad, I'd like to report that I've just received FIVE wonderful books. Four of them are textbooks in great condition (no writing, even), and one of them is a children's hardcover book published in Germany. The previous textbook is by far the worst experience I've had on the site - it is definitely the exception for me. And I say that even though, requesting so many textbooks, I receive many more "problem" books than anyone else I've seen posting here.

 

Edited for clarity, again.



Last Edited on: 9/27/10 3:51 PM ET - Total times edited: 1
Date Posted: 9/27/2010 11:00 AM ET
Member Since: 11/5/2009
Posts: 1,083
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Wow, I'm surprised at their response.  I hope that they at least sent him some kind of a message about following the rules. If this guy didn't care about the rules for an expensive book, I doubt he will care about them with a regular book.   I don't blame you for being disappointed in their response.  It almost makes you want to think, "Well, if they don't care about the rules why should we". 

Date Posted: 9/27/2010 3:31 PM ET
Member Since: 4/23/2007
Posts: 9,515
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Frankly Im surprised also. It's not the cost of the book that's the issue here. The issue is the openly blatant disregard for the site rules.

Date Posted: 9/27/2010 3:56 PM ET
Member Since: 5/25/2010
Posts: 262
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The more I think about the cost the more I realize that's not relevant at all. It's available online for $25 or so, but I'm sure that's in much better condition. And I'm realizing that I would not have chosen to pay $25 - this was a back-up text in case we didn't like another one (which has arrived, and which we do in fact like). It was worth the risk of a credit, but nothing like $25. I wouldn't have objected to the writing in the book (which isn't extensive), but the loose pages are something else. I thought that we would use the book even with its damages, but now I'm doubting that. So all in all, I'm glad that he gave me the credit back.

Date Posted: 9/27/2010 6:16 PM ET
Member Since: 4/26/2009
Posts: 82
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I'm noticing members ignoring the rules more and more. I've used the site for a year and a half and in the past month have received more RWAPs than I have the entire time I've used the site.

 

You did the right thing. A lack of reporting problems may be contributing to so many bad books going out.

Date Posted: 9/28/2010 11:20 AM ET
Member Since: 9/13/2007
Posts: 2,520
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Wow. What on earth is up with the Team? 

Date Posted: 9/28/2010 12:36 PM ET
Member Since: 2/25/2010
Posts: 388
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Yeah, that kind of response has me concerned, too.  If it continues then it will undo all the good that's been done so far.

Date Posted: 9/28/2010 12:45 PM ET
Member Since: 1/17/2009
Posts: 9,859
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The Team probably did not make a big deal out of it because the OP had already received her credit back, which is the complete resolution to a RWAP.

And although his attitude isn't the greatest, he wasn't rude. And since they can see his sending history and we can't ... maybe this is a single RWAP out of lots of books mailed. Who knows?

Nothing against the OP, but I am not sure why everyone always wants to report everything to TPTB in the first place. IMO, they have better things to do than police people who have a "bad" attitude. If you contact someone about a bad book and they refund your credit without any hassle, and without being rude about it, then I say, just leave it be.

Date Posted: 9/28/2010 5:27 PM ET
Member Since: 2/25/2010
Posts: 388
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Sara,  TPTB should know about this guy's attitude and actions concerning books he sends out.  That's all.  I hope they sent him a message reminding him that books (no matter how expensively they are originally) have to follow postability rules.  If these rules aren't followed, I can tell you that people are going to leave this site in droves.  And with that, I mean that the people in general have to be held accountable.  One person isn't going to spoil it but if it turned out to be a trend?  That would kill the site and we don't want that.



Last Edited on: 9/28/10 5:28 PM ET - Total times edited: 1
Date Posted: 9/28/2010 5:53 PM ET
Member Since: 1/17/2009
Posts: 9,859
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Well, if you look at it, though, he was accountable for his mistake ... His action was that he sent an unpostable book and then refunded the credit when asked, and although not overly polite, wasn't rude, either. I'm just saying that I don't see anything to report in that, and I am not surprised that TPTB didn't think it a very serious matter. That's all.

If TPTB don't get involved in transactions when credits AREN'T returned (except under very special circumstances), I am not surprised that they don't get involved in transactions where the requestor has already been compensated.