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Topic: RWAP? Feedback Requested

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Subject: RWAP? Feedback Requested
Date Posted: 11/21/2012 2:50 PM ET
Member Since: 8/25/2007
Posts: 167
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Hello!

I have been a member of PBS for several years, and this is my first potential RWAP in 300+ books received.  Please tell me if this is really a RWAP or just general post-office-mangling.

The book (WL of course!) is wrapped in what appears to be one layer of packing paper.  Not tissue, like you would see in a gift box, but the grey-ish soft paper that is sometimes used as cushioning when shipping something fragile.  The paper is very soft and easily torn.  On the front of the package is the printed mailing label.  That side held together pretty well, probably because the printer paper served as a reinforcement.  The back is completely shredded.

Now I understand that packaging gets torn in transit, and if that were the only thing I would just shrug and go on.  But the back of the book has packing tape affixed to it.  Not in small areas, as though the paper was pulled out, but firmly affixed to the front cover of the book.  An area of 3" by 1.75" of clear packing tape firmly attached to the book cover, and two smaller areas. 

I haven't tried to get the book out yet, because frankly I am not sure how to do it without ripping the entire cover off.

I have pictures, if someone can tell me how to post them.

So - RWAP or let it go?

Thanks!

Date Posted: 11/21/2012 3:44 PM ET
Member Since: 8/26/2006
Posts: 9,327
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If the book is damaged when you remove it from the package, it's a RWAP.  The guidelines specifically say not to apply tape directly to the book.  Even if it isn't damaged, I would thank the member for sending me the book and give them some gentle suggestions on wrapping.

Date Posted: 11/21/2012 4:14 PM ET
Member Since: 1/23/2010
Posts: 2,280
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As I read it the book was RWAP on 2 counts

As Patty said. guidelines tell us not to put tape on the book

Second strike - guidelines specifically tell us that one sheet of paper isn't enough. If paperwrap is all we use, the acceptable number is 2 sheets.       If I interpreted the type of wrapping correctly it isn't even paper. It's that porus foamy stuff.  I'd call this RWAP 2 1/2 

Date Posted: 11/21/2012 5:52 PM ET
Member Since: 8/16/2007
Posts: 15,186
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As I read it the book was RWAP on 2 counts

As Patty said. guidelines tell us not to put tape on the book

Second strike - guidelines specifically tell us that one sheet of paper isn't enough. If paperwrap is all we use, the acceptable number is 2 sheets.       If I interpreted the type of wrapping correctly it isn't even paper. It's that porus foamy stuff.  I'd call this RWAP 2 1/2 

The guidelines say it is RWAP due to wrapping, only if the poor wrap job causes the book to become unpostable.

Until the book is opened and it is damaged (or not) you will not be able to determine if the transaction is a RWAP or not.

Date Posted: 11/21/2012 6:23 PM ET
Member Since: 1/23/2010
Posts: 2,280
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Thanks Melanie,

I was certain they specified 2 sheets when paper wraping only but this is all I could find.

The 1-page PBS "Label"

  • Cannot be used alone to wrap a book
  •  Is intended for use as an address label on alternate packaging (ie, for multiple-book shipments)

I wish it was part of the guidelines. I think one sheet is not nearly enough.

Date Posted: 11/21/2012 11:02 PM ET
Member Since: 12/28/2006
Posts: 14,171
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The receiver must first determine if the book is actually damaged to the point of being unpostable.  Otherwise, I'm not sure it matters if the packaging was inadequate or taped to the book...but, by all means be sure to mention those no-no's to the sender.

If the book arrived unpostable due to any of the several potential problems noted, then yes it's RWAP due to sender error and you may request a credit return if you wish.

Date Posted: 11/22/2012 1:15 AM ET
Member Since: 1/17/2009
Posts: 9,722
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Yes, you can only RWAP if the book becomes unpostable due to the damage. Try carefully removing the tape from the cover and see if you can get it off or not. If you can, and the book is still postable, then just mark it received, and perhaps send the sender a PM about better wrapping methods.
Date Posted: 11/22/2012 4:19 PM ET
Member Since: 6/5/2007
Posts: 2,507
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Another idea is to use UnDu to see if that lifts the tape off the book.

 

Date Posted: 11/23/2012 11:12 AM ET
Member Since: 10/26/2008
Posts: 9,884
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If you want to post pictures, upload them to a photo sharing website like flickr or photobucket, then you can send the sender a link or share them here using the <a href=> link.

Date Posted: 11/28/2012 1:04 PM ET
Member Since: 3/11/2011
Posts: 658
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I can't imagine the tape will come off without tearing off the cover or the atleast the print.  Good luck Mylinda, I hope it all works out in the end.  :)

Date Posted: 11/30/2012 11:48 AM ET
Member Since: 8/25/2007
Posts: 167
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Thanks for the help - thought I would give an update.  Thanks to some patient tape picking, I got the tape off the book without damaging the cover.  I was amazed because there was sooo much tape on there.  It took about an hour, during several sessions.  I would pick and put it down, pick and put it down.  I think if I had just ripped the cover would have come with it. 

So I just marked it received (not RWAP) and PM'd the sender to say that the wrapping was not within PBS guidelines.  He PM'd back that he was shocked! and I must have his package confused with someone else.  I didn't reply, just rolled my eyes and walked away.  He'll keep doing it, and the next time might not be so lucky and get a RWAP.

Thanks again and Happy Friday everyone!