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Topic: RWAP Question

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Subject: RWAP Question
Date Posted: 4/16/2009 8:31 PM ET
Member Since: 2/23/2008
Posts: 285
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I got one of my wish list books today that is definitely damaged, but I don't know if it was the USPS or if it was damaged before it was mailed.  I'm leaning towards damaged by the post office, personally.  First, the wrapping wasn't very good.  A hardcover book was wrapped in a plastic grocery bag and put in a manilla envelope.  The envelope wasn't taped down around the book, so it slid around inside of it and the envelope was ripped to the point that the book was about to fall out.  I have an RC that says hardcovers must have dust jackets and since the RC says this, the dust jacket is supposed to be in 'postable' condition.  The dust jacket has a couple of holes and rips in it, and when I looked closer, there's actually a hole all the way through the hard cover itself.  This makes me think the damage is probably from the post office machines.

So I guess the question is, it's probably safe to assume that the book is RWAP - Damaged by USPS, but is it just bad luck on my end, or would you consider it partly the sender's fault for bad wrapping?  I'm wondering if I'm in a position to ask for my credit back or if it's just one of those times where I assume the risk.  If it matters, this person has been a member since 2007.  Thanks for any input!

Date Posted: 4/16/2009 8:59 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would ask for my credit back on this one.  Bad wrapping is the sender's fault not the post offices fault. I've had books arrive in good postabe condition with boot prints on them and and lots of scuff marks. They were still postable because they were well wrapped. 

I even had one arrive with tire tracks on it-a small track like from a big cart-not a car/truck.

Date Posted: 4/16/2009 9:00 PM ET
Member Since: 2/5/2007
Posts: 30,800
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I'd say RWAP due to damage by the PO.  While it wasn't a great job of wrapping, I believe it was as good as PBS demands.  JMO and there will probably be others. 

Date Posted: 4/16/2009 9:01 PM ET
Member Since: 1/15/2007
Posts: 1,410
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The Help Center says that books damaged by the USPS caused by poor wrapping, should still be marked RWAP- Damaged by USPS.

 

I'd ask for my credit back and be sure to note the poor packaging in the comments section for TPTB.

 

 

  • Damaged by USPS
    • This means that the book's poor condition appears to be the result of its journey in the mail.
    • This includes books that appear to have been poorly packaged for Mailing by the sender.
    • Read more about USPS-damaged books here

 

and

 

A book is considered Damaged by USPS if it was damaged in transit (while in the mail).

  • This is usually just bad luck
    • Even the most well-wrapped packages can get mangled by a postal sorting machine
    • We have tried to divide the risk fairly between the sender and the requestor:
      • If the sender gets the book back damaged, the sender assumes the risk: she should contact us to cancel the request.  The requestor gets the credit back when we do that, and the sender does not get credit unless she used PBS-DC or PBS Printed Postage
      • If the requestor gets the book damaged by USPS, the requestor assumes the risk.  The requestor does need to mark the book received and does not get her credit back; the sender does get credit in this case.
  • If you feel that the wrapping of the book contributed to its damage en route:
    • You can tell the sender this in a Personal Message
      • Please be gentle!  The sender may be new to bookswapping.
      • You can ask for your credit to be refunded if you believe it is warranted.
    • You can share your own tips on wrapping technique, and/or refer the sender to the Help items on wrapping a book.
    • You can also comment on the wrapping in the Comments box at the bottom of the survey portion of the Book Received page, so these details are recorded on the transaction in our records.


Last Edited on: 4/16/09 9:02 PM ET - Total times edited: 1
Date Posted: 4/16/2009 10:59 PM ET
Member Since: 8/9/2007
Posts: 4,058
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I have an RC that says hardcovers must have dust jackets and since the RC says this, the dust jacket is supposed to be in 'postable' condition.  The dust jacket has a couple of holes and rips in it, and when I looked closer, there's actually a hole all the way through the hard cover itself.  This makes me think the damage is probably from the post office machines.

Does your RC actually say this or is the condition just written as the dust jacket is required and the condition of it is not clearly stated in the RC?  Because  "postable condition" for a dust jacket is no rips or tears over an inch and all that, so unless you've stipulated it in the RC, a dust jacket could have some rips and holes and still be acceptable.  You make think good condition is automatically implied, but unless it's specifically stated, just stipulating that a HC have a dustjacket is not the same thing as stating that you only want the book if the dustjacket is in a certain condition.  In this instance, you're probably right and the damage is by the USPS, but just for the next time you order a HC, you might want to edit your RC to say that you want the dust jacket to be in good condition with no rips or tears.  And you can't technically say that a manilla envelope is "bad wrapping".  There's no rule against using them and a lot of people do for HCs especially.  They often use them not realizing that not taping them so that the seams are reinforced and they fit snugly to the book will result in them coming open at the seams the majority of the time, but I don't think it's accurate to say that a book insulated with some kind of plastic and mailed in a manila envelope with enough space left inside it for the book to shift around is "bad wrapping" in the sense that PBS intends it.  What the help docs say about taping manila envelopes is just one of the "suggestions for alternate packaging materials", and not an actual rule.  You can always ask for a credit return, of course.  There's always a chance that the sender would feel responsible and refund the credit.



Last Edited on: 4/16/09 11:08 PM ET - Total times edited: 1