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Topic: RWAP Question

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Subject: RWAP Question
Date Posted: 6/10/2009 6:48 PM ET
Member Since: 8/28/2007
Posts: 595
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I received a damaged book, and requested a credit back.  The sender said to send the book back and they would refund my credit.  Does anyone have suggestions for a tactful and polite way to explain that I can't send the book back until I receive either postage or two credits?  I offered to send pictures in my original pm but they just said send the book back and I'll refund the credit.

Thanks,

Cynthia S.

Date Posted: 6/10/2009 6:53 PM ET
Member Since: 12/19/2007
Posts: 2,408
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Per PBS Guidelines, you are NOT required to return the book.  If the sender wants the book back, he/she must send an additional credit to cover the shipping.  That is to say, TWO credits to return a damaged book.  When all else fails, copy and paste the guidelines from PBS and let the sender know that you really want to mark the transaction "resolved" but you won't be able to do that until you receive your credit.

Good luck.

Geri (geejay) -
Date Posted: 6/10/2009 6:54 PM ET
Member Since: 9/2/2008
Posts: 9,088
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When I got that response I copied the quidelines from the Help Docs.  I wasn't truly polite, I was a bit angry so just sent that.  Presto the person didn't want the book anymore and returned my credit.

Geri

Date Posted: 6/10/2009 7:20 PM ET
Member Since: 8/28/2007
Posts: 595
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Thanks for the suggestions.  I sent what I think is a polite pm with a short snippet from the help docs about it.  I hate confrontations and this is the first time I've actually requested a credit back.  I've had 4 RWAP's almost in a row so finally decided I'm tired of giving my credits away!

Subject: Follow-Up: Typical
Date Posted: 6/11/2009 9:59 AM ET
Member Since: 8/28/2007
Posts: 595
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As I suspected, I got a nasty reply implying that it was due to "my issues" that I wanted my credits returned.  I received a second response, equally sarcastic, saying that my credits were returned and to return the book.  I replied with a polite but firm reply about how I am just following the PBS site guidelines and that posting an upostable book is not my issue, but theirs, and that I'm sorry I'm the one who has to point out the rules to them.  I am mailing the book back and hoping someone else posts it.  I have waited for many months for that book and sad to see it turn out this way.  :(  Maybe I'll just go buy it new at the store.

This is the very reason why a lot of us have never requested credits back.  It is hard for me to deal with this type of confrontation, and I am actually considering quitting trading on PBS soon due to the higher than ever volume of RWAPs I am seeing lately, and the accompanying interactions that ensue.

Date Posted: 6/11/2009 12:03 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 7:29 PM ET - Total times edited: 1
Date Posted: 6/11/2009 12:15 PM ET
Member Since: 8/28/2007
Posts: 595
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I am just concerned they will repost the book again.  But I guess that's not up to me.  Since they requested it back, I am mailing it back to them.  They already refunded the credits and I marked it resolved.  Just wish I had the book to read!



Last Edited on: 6/11/09 12:16 PM ET - Total times edited: 1
Date Posted: 6/11/2009 6:23 PM ET
Member Since: 1/17/2009
Posts: 9,670
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When you do send it back, I would use DC ... that way, you have proof you returned it.