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Topic: RWAP question

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Subject: RWAP question
Date Posted: 12/15/2009 1:27 AM ET
Member Since: 7/31/2007
Posts: 2,054
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I have some books on my wishlist which are older and very hard to get.

With that said, these books on my WL have been there a long time and finally I got one of them today.

Well it's got water damage.

I don't remember how the button RWAP works once I click on it. 

I will keep this book b/c I might not get a replacement ever and am not upset about the water damage. The book will go on my keeper shelf and I don't want my credit back but I think based on the rules of pbs I should've gotten the message that this book had problems.

So do I mark it rwap?

Date Posted: 12/15/2009 1:45 AM ET
Member Since: 7/19/2008
Posts: 15,402
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I'd mark it as RWAP, then PM saying that I do not want my credit back.  I'd then mark it resolved.  I'm a firm believer that we need to mark unpostable as such.   I'll hestitate before asking for a credit.  But not before marking RWAP.

If you mark it as RWAP, you may need to take it off your WL.

I know I have posted older out of print books.  But I'll PM about their condition (with a time for them to contact me by for me to cancel) when they are beat up.  I'm much more willing to tolerate borderline books that are rare.  But water damage isn't borderline.  You deserved a warning at least.

Date Posted: 12/15/2009 9:07 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't always ask for a credit when I receive an unpostable book.  If they PM with an apology I will mark it resolved.  If I don't hear from them it stays unresolved. No harm to them if it was a one time mistake-but helps get them out of here if they routinely send bad books.

Date Posted: 12/15/2009 9:46 AM ET
Member Since: 8/16/2007
Posts: 15,186
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I always mark them RWAP and say since it is usable shape and a hard book to find I don't want my credit back. Here is one of mine from the past:

I am sorry I had to mark this as RWP, I debated letting it go, but the book is unpostable due to the water damage in the middle of the book starting at chapter 34. I know it is minor, but the site does not allow for any amount of liquid damage. I am not looking for a credit back, it is a hard book to find and is usable to me in this condition, but another member without many credits may ask and have a right to get it back. So please double check your books throughout in the future. I'd hate for you to pay to mail a HC and then lose the credit too.

Date Posted: 12/15/2009 10:32 AM ET
Member Since: 2/5/2007
Posts: 30,800
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Very nicely done, Melanie!

Date Posted: 12/15/2009 12:36 PM ET
Member Since: 7/31/2007
Posts: 2,054
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Thanks everyone. I couldn't remember what would happen once you hit the rwap button b/c I just don't ever get bad books. But yes someone else would definitely be angry at the water damage b/c they might be reading and re-posting, where as I am just keeping it.

Thanks!!

Date Posted: 12/15/2009 12:48 PM ET
Member Since: 8/10/2005
Posts: 4,599
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Marking it RWAP also helps PBS keep track of people who do this routinely. You never know when you're getting a problem book from someon who has a totally clean record and maybe the person just missed the water damage, or if they are a real jerk who posted a whole box of water-damaged books she got from Aunt Edith's basement and expects to get credits for them all, even though they've been told before that they aren't postable. Even if you don't want a credit back and are content to keep the book as is, they should be marked RWAP and the person should be sent a PM with a note outlining the PBS postable book conditions.

Cheryl

Date Posted: 12/15/2009 2:28 PM ET
Member Since: 11/5/2009
Posts: 1,083
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What does marking a book RWAP mean in the long run.  Does it show up somewhere on the member's file that they have received them?  Is there any way to tell if a member has had problems.  And if so, is there a way to skip that member when ordering a book?

I really wish this site would incorporate some kind of a review system where we can rate members when ordering books and then see the member's rating before ordering books.  But that would necessitate a way to skip a member and order a book from the next in line.

Date Posted: 12/15/2009 2:44 PM ET
Member Since: 1/30/2009
Posts: 5,696
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What does marking a book RWAP mean in the long run.  Does it show up somewhere on the member's file that they have received them? 

If a person sends too many, their account can be suspended or closed.  This information is private, and can only be accessed by TPTB.

Is there any way to tell if a member has had problems. 

No.

And if so, is there a way to skip that member when ordering a book?

No.

Date Posted: 12/15/2009 3:48 PM ET
Member Since: 1/17/2009
Posts: 9,728
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I think that reading the forums gives people a distorted idea of how many RWAPs occur. They are not that common, in my experience. I've received over 400 books and only a small handful were RWAP.

Since I've been here, PBS averages 55,000 - 65,000 books mailed PER WEEK.
And, of RWAPs complained about in the forums, maybe there are 4 or 5 a week. (Obviously more RWAPs actually occur than get complained about in the forums, but I am sure it is a small percentage of the overall mailings.)
Of beautiful books received, there is fewer than 1 post a month.

I am also guilty of this, because although I receive MANY MANY more beautiful books than RWAPs, I don't post about it.

Among other reasons, thats why there really isn't a need to be able to rate other member's mailing records. There really isn't a need to be able to do this. Its just a perceived need based on reading the forums. IMO.

Date Posted: 12/15/2009 3:50 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I know some members say they want some overview or ability to leave and read feedback.  But it doesn't work within a FIFO system.  And the PBS system is set up to turn up people who have consistent problems doing what is acceptable.  I don't want to leave feedback viewable.  People can get mad at the silliest things and would then resort to bad feedback.  It isn't anything I would like to see here.  I do try to abide by the rules and to my knwoledge I've not yet had a RWAP on anything I've sent.  Having feedback on us would be one more thing to worry about and try to manage. I doubt that it would deter anyone anyway.  Once you have feedback  then everything after that is all about feedback and reputation.

Ruth

Date Posted: 12/15/2009 3:54 PM ET
Member Since: 1/30/2009
Posts: 5,696
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I agree with everything Sara said above.

It's kind of like being in customer service.  You don't come home from work and say, "I spoke with 22 reasonable people who were all very polite!"  You talk about the one person who caused problems.

Date Posted: 12/15/2009 4:01 PM ET
Member Since: 7/19/2008
Posts: 15,402
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I vent about RWAP in the forums.  But it is a very small number of books.  Over half of my RWAP have been post office damage.  (Which is probably important info to report to PBS.)  I put the positive comments in my thank yous and the comment box, not here.

Most of the folks who I have RWAP have been wonderful in their responses.  Very polite and concerned.  I am very clear when and why I expect a credit and when I don't.   I have had very few of those "because I got it that way" responses.  And boy, do I vent about those.  To PBS feedback.  To the forums.   All over.

Date Posted: 12/15/2009 5:38 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Feedback wouldn't work with a FIFO system. There are other book trading sites that work with a feedback system.  I do one of them and it's no where near as good as PBS.  It's virtually impossible to get a WL book because it's on a first come 1st serve basis.  And with no posting guidelines you get what you get-I've found few people take the time to actually fill in the condition notes.  PBS weeds out bad senders with the RWP system. 

Like others said-it seems like there's a lot of RWPs because that's what people post on about there.  I've received over 500 books from PBS and only marked maybe 8-10 as RWP. I got my credit back on most of those. I think I vented about the 2 long time members that gave me a hard time.  I do not come on and post everytime I get a great book.  That would just be too much  People would abuse a feedback system.