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Topic: RWAP Question

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Subject: RWAP Question
Date Posted: 5/10/2012 11:35 AM ET
Member Since: 2/14/2007
Posts: 308
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I recently received the wrong version of a book I had on my wish list.  I had the Audio CD version on my wish list and the paperback was sent instead.  Once I marked it RWAP, the sender wrote back immediately that night saying that she didn't post the audio, but the paperback.  I told her that sometimes people post by the name rather than ISBN# and accidentally post the wrong version.  She then said that she always posts using the ISBN# and checks to make sure the correct version came up.  In that same message she said "however, you need to get your credit back, so go ahead".   I wrote back and told her that she would have to be the one to give my credits back to me, and I explained what she needed to do in case she didn't know.  Well, it's been five days since I last heard from her, and I still haven't received my credits back.  I'm wondering if she changed her mind when she realized that she had my credits and didn't have to give them back if she didn't want to.  Or am I just being impatient.

I sent another message a couple of days ago asking if she was planning to return my credits to me.  Then yesterday I was reading through the help docs and noticed this, but don't know if it could apply to me since I did hear back from the sender initially. 

Once you have marked the book(s) received, give the sender 5 days to respond.

If you don't hear from the sender within 5 days:

  • For problem books that were marked received and are now in your Transaction Archive: go to your Transaction Archive  and click Then choose "The Sender has not responded."  This will send an email to the sender, making it clear that she or he needs to respond or forfeit credit for this swap.

 

It has been five days since she's responded to me, and I thought it might help for her to get an official email telling her that she needs to resolve the problem, but since I did hear back from her at first, I don't know if I can do this.  And does this mean that if she never responded in the first place, PBS would give the receiver the credits back for the transaction?

Date Posted: 5/10/2012 11:48 AM ET
Member Since: 8/16/2007
Posts: 15,201
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Yes, marking a transaction that the sender never responded is for cases where they never respond in the first place. If the sender does discuss things, and then just quits responding and doesn't resolve things, then it becomes a "not resolved" issue instead.

What I would do in this situation is I would first verify I was correct on everything - check the transaction archive and confirm that it is the Audio CD for 2 credits that was recorded as received from her and check my Credit Registry just to confirm the credits didn't come back. Then I would send her another message stating that I would give her 2 more days to return the credits and then I would be contacting the site. They typically do not become involved in a problem swap, but since she clearly states in a PM that she posted and sent a paperback they would likely intercede and take the credits away from her and return them.

If she doesn't return the credits, I would then send in Feedback via the Contact Us link in the lower right with copies of the PMs where she admits she posted and sent a paperback book.

mistie -
Date Posted: 5/10/2012 12:02 PM ET
Member Since: 9/27/2007
Posts: 2,022
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Also,  In your next email I would point ou tot her that she can look at the transaction archive where it will "prove" to her she listed an audio book. She may not be aware she can check it there,and this may help her realise it was indeed her mistake.

As others have said, give her a date by which to respond, and if she does not return your credits I woudl refer to TPTB, since she has admitted to you that she sent the wrong format.

 



Last Edited on: 5/10/12 12:10 PM ET - Total times edited: 1
Date Posted: 5/10/2012 12:15 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Also, check your credit registry to be sure the other member didn't just return your credits and not say anything -- that's not unusual.

Date Posted: 5/11/2012 11:07 AM ET
Member Since: 2/14/2007
Posts: 308
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Okay, I sent her a message yesterday.  Now I just have to wait and see if she responds by the end of the weekend.

I have another question related to this.  If I had known for sure that the book was from this particular sender and obviously that it was a book rather than an audio book, could I have just not opened it, marked it return to sender and just sent it back to her?  And if I did that, how would I mark it in my account?  The only reason I opened it the other day was because I was afraid it might be a book I was expecting from someone else, although if I had really been paying attention, I would have realized it was from her and I could have just returned it to her unopened.

Date Posted: 5/11/2012 12:27 PM ET
Member Since: 8/16/2007
Posts: 15,201
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No, you really shouldn't mark it return to sender. The only time a book should be marked return to sender is if it arrives postage due. Any other time a book received needs to be marked received and the problem noted and the members work it out.

Date Posted: 5/11/2012 4:51 PM ET
Member Since: 9/19/2006
Posts: 3,420
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I'm confused. Are you saying you ordered an audio book from her and received a paperback instead? You keep saying that she hasn't returned your credits (plural). Were 2 credits deducted from your account for this request or just one? If 2 were deducted and you received a paperback, then something is definitely not right. I would be checking both my transaction archive and credit registry to try to determine what happened.

Pam

Date Posted: 5/14/2012 12:57 PM ET
Member Since: 2/14/2007
Posts: 308
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She returned my credits to me on Saturday.  I think she had been trying to contact PBS and find out what had happened since she says that she posted the ISBN# from the back of the book.  I did the same thing though when I got the book, and it took me to the paperback version, so I don't see how she could have done that and ended up posting the audiobook version, which she apparently did.

Pam, I had an audiobook on my wish list "Taming an Impossible Rogue" by Suzanne Enoch, and all audiobooks are worth 2 credits.  It was posted to my wish list, but I received the paperback version instead. 



Last Edited on: 5/14/12 12:57 PM ET - Total times edited: 1